First and foremost I want to say thank you to Revdex.com and Expedia Iwill accept this response but if you look at the time of self booking I was on the phone with an customer service agent and he is the one who told me the flights were JetBlue owned not AzulIt was around the use time of booking I was about two hours into the conversationHe was a good rep he just gave me the wrong information on who actually owned the flightsBut I am not going to escalate this any further I do appreciate everything and thanks for returning the for hotel and the for flight if possible can you please send me email confirmation so I have it documented please and thank you.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
July 6, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Case ID O- [redacted] Revdex.com Complaint # [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] , Revdex.com case number [redacted] , regarding failed booking attempts We understand the customer is requesting compensation due to difficulty getting signed in to make a booking Expedia regrets the customer was unable to access their account to make a booking, however accounts are self-service and agents do not have access to customer’s login information even to assist in processing changes The customer must maintain their own account and no blocking of a customer’s password or login would be possible We are sorry the customer was having technical difficulty, but we cannot be responsible for individual online access We also apologize for any lack of service the customer experienced There are times when high call volumes can cause longer than hold times, when trying to reach a booking agentIt is never Expedia's intent to inconvenience our clients and it is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available Although we do regret any frustration the customer experienced, we are unable to offer compensation for technical or access issues We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: As a Las Vegas Hotel manager I am fully aware of the compensation Expedia is receiving for providing the service as the contracted rate between a vendor such as [redacted] or [redacted] and Expedia differs from what the vendor charges the costumer directlyExpedia also receives a commission as a travel agency to provide the serviceBy receiving financial benefits from a transaction as a third party, they must assume a certain level of responsibility and liberalityWhen we contacted [redacted] regarding the issue we were told that flight has been booked via a third party and [redacted] is unable to adjust the payment as it was not received from us directly the game of "you booked your reservation through a third party so contact them" and "We are just a third party and have no control" is an old game played by almost every hospitality venue around the world but it is difficult to hear when a reputable company who claims to have A+ rating utilizes such a cheap excuseWe were told we can not change anything on this reservation as the hour window has passedWe attempted to change room type the very next day and were wiling to pay the $difference however Expedia did not offer the changeexcuse back then was in order to change the room type we have to cancel the reservation and make a new one yet our reservation has been changed times without our input or permission Sincerely, [redacted]
July 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On July 16, 2016, we received receipt of the Revdex.com complaint Our records reflect on July 15, 2016, the customer self-booked a one-way flight reservation using Expedia.com The customer is stating, they contacted Expedia to cancel the reservation The customer is also stating, they were advised by Expedia; they were encountering an error and were not able to cancel the reservation Upon further researching this matter, we can confirm on July 16, 2016, the customer contacted Expedia wanting to cancel the flight reservation Expedia advised they were encountering a system error Expedia advised the customer, they would need to contact the airline; due to the airline had changed the ticket status Expedia contacted Swiss International Air Lines, they advised, they were able to change the ticket back to open In reviewing the customer’s account the ticket was canceled and voided on July 16, The amount of $was a pending authorization and would have fallen off the customer’s credit card or bank account within to hours Expedia requests for the customer to review his billing statement for July Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is validThis is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: clearly it makes no sense, and Expedia is simply throwing up their hands and saying we have nothing to do with thisI do not wish to pursue this complaint any longer because it is a complete waste of timeI have been a customer of Expedia for many yearsTheir previous statements that they tried to contact me and do not know how to contact me etcare clearly bogus because they have all my contact information including my phone numbers, email ids, passport numbers and those of my family membersI have purchased numerous flights and hotel nights, and car reservations through themTo be fair, this is the first time that I have had such an experience with Expedia - however, it has left a bad tasteI have taken my business to other vendors, and have secured the hotel reservations in Playa del Carmen I was looking for It is really sad to say that I no longer trust Expedia, but that's where I am Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while it would be preferable if they were organized enough to find their emails to me and apologize for not following through earlier, I accept the reimbursement and let's leave it at thatSincerely, [redacted]
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand [redacted] is requesting a refund We are still researching the customer complaint and we will respond by October 3, If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
February 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationAs stated previously, each airline has its own specific set of policies and procedures as does each ticket purchasedExpedia must abide by the airlines terms and conditions which the customer agreed to at the time of her self-booking the reservationExpedia contacted the airline directly on behalf of the customer and was advised by the airline that changes are not permittedExpedia makes every effort to ensure that our customers have a clear understanding of the terms and conditions associated with the travel items they are purchasingWe provide our users ample time to review the full details of the itinerary which the customer must agree to before completing the purchaseWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:First of all, [redacted] did not make the arrangements with Expedia, I [redacted] did! I had an agreement with Expedia that stated the liability coverage WAS included and I paid An additional $for the physical damage coverageThey obviously knew we were renting the car in Mexico, yet they still stated the coverage was included! In the "fine print" it states, "BASIC LIABILITY INSURANCE (PLI) IS INCLUDED IN THE BASIC RENTAL RATE What purpose does Expedia serve if they state one thing and doesn't hold to be true! I choose Expedia thinking they were a reputable company and would stand behind what they soldThey also should take a look at their Customer Service Dept, as they were no helpI called TWICE when were attempting to pick up the car and FIVE times after I got back with long "ON HOLD" delays each time! The last girl, Ellie couldn't tell me if Expedia was a member of the Revdex.com or not? And wouldn't give an address to file a complaint.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am writing to Expedia 1-Where were you in the first place I contacted your Customer Relations for times? Why didnt you give me appropriate answers? 2-I never used the email address starting with "spartak" you are talking aboutIt is not mineso I can not log in with that address 3-My Email address is ***@hotmail.com and I never changed my email address 4-If you are saying that my account is stolenWhy dont you avoid that or retrieve afterwards? 5-From now on I am just waiting Expedia to correct my account mail address back to ***@hotmail.com Of course with the reward balance over 100USD in my account with gold status Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this response contains several inaccuracies I did not call on April to request a price adjustment I called because I looked at my bank statement and saw two charges from [redacted] at each I wanted to know why I was charged almost $dollars for flights that I chose in the $range With taxes and fees, they were $per flightI was told in a previous e-mail from Expedia from a MsRosalind B [redacted] that the package price I had agreed to was $2,Because I have NEVER seen that amount I have requested numerous times an itinerary or price summary with that amount but have not been provided suchThat is because that amount does not exist on anything I authorizedWhat Expedia provided to my bank is not proof of purchaseIt is proof of what was charged or in my case OVER charged.MsS [redacted] 's last response indicated that customers are given ample time to look at the price summary on the itinerary before purchasing and that is trueI have never disputed the prices that I agreed to pay that are on the itineraries I am disputing what I was actually charged which is a blatant overcharge with no paper trail to back it up.The sentence in MsS [redacted] 's response about being disconnected rather than hung up on is very hard to believe The supervisor was clearly done talking to me and when I kept pressing for some kind of proof that I had agreed to or even knew that my plane tickets had been inflated almost $per ticket, the line went deadI was completely shocked and appalled that I had been treated so badlyThe statement that the reptried to call me back is just a blatant lieI was so upset that I was hung up on after spending several hours on the phone that I would have answered and I do carry my phone with me at all times After Googling Expedia complaints, poor customer service, rude representatives and being hung up on are common practiceAs are overcharges and Expedia refusing to refund money.At this point, I have invested way too much time to drop this matter and I will do whatever it takes to have the money that was overcharged refunded to me Expedia has provided nothing but excuses and lies and refuses to show any proof that I authorized plane tickets at $each Because I did not Let's please end this before more time is lost and I have to go forward with other options to retrieve my money I wish this company would show some integrity and do what is right to correct a wrong rather than to give excuse after excuse and no valid proof I will not drop this because I know that I am being taken advantage of by a large company that has a very, very bad reputation.Sincerely, [redacted]
Attention Revdex.com, I accidentally indicated in a response this morning that this matter is still unresolved from Expedia, however, I read their statement from May and I am satisfied This matter has been resolved My contact info is : [redacted] ***
Complaint: [redacted] I am rejecting this response because: Expedia only responded to what had transpired and put entire responsibility to the airline What resolution have they provided in the last response? Can Expedia show prove of at least having made contact with airline regarding the refund since submission of required documents to airline in March of 2016? Can Expedia show that they have responded to my follow up emails since end of May as a courtesy to the customer? According to Expedia, if Aeroflot never responded to the submission, they will never ever get back to me, hence case dropped? The problem is Expedia had the case with airline and Expedia assigned a case number (supposedly to assist me but intent was to drop) so I can only go after Expedia for the outcome of the airline's decision If Expedia can provide proof on and above, I will rest my case Simple enough! If Expedia would have advised that it would be easier for me to make direct contact with airline, say so I do not need to go through an intermediary They took the case (which they should as ticket was purchased ) but just dropped it and blame the airline Please DO publish this: The fact of the matter is Expedia has been providing extremely poor customer services as many people on the web had claimed which I agree Once they earned your business, they will leave you alone and never care about you again So no more Expedia and the word will spread!Sincerely, [redacted] **
October 3, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation refund Our records show on September 26, 2016, Ms [redacted] self-booked an Expedia.com flight reservation for two passengers via booking number [redacted] in the amount of $plus travel insurance of $We understand from Ms [redacted] ’s complaint, she was charged a full fare for one of the passengers booked which is an infant and after contacting customer support for assistance no proper resolution was providedThe customer is requesting a full refund for the infant fare charged incorrectly Upon researching the customer’s complaint, we can confirm on September 26, 2016, when Ms [redacted] brought this matter to our attention, her request was escalated to a corporate customer service supervisor and refunds in the amounts of $and $were processed back to the original form of payment for the infant fare and the travel insuranceAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
April 29, Revdex.com E.com - Alaska, Oregon & [redacted] Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia is ignoring the fact that we had made last minute non-refundable tickets on alaska airlines to [redacted] that we had to let go/got forfeited since we didn’t make the trip - owing to no hotel reservation And not charging us for the hotel reservation when there was no confirmed reservation when we got a confirmation from Expedia is not the issue we are complaining about In two instanced I had called Expedia customer service to help with an alternate hotel reservation, but they couldn’t help since there were no hotels availableOne such call also issued me a service ticket - Ref# S# [redacted] There were no hotels available on these dates as the city was sold out and Expedia was not able to provide me an alternate reservation I tweeted my frustrations on social media and Expedia respondedThe interaction is as below: As you will note, Expedia is ignoring my flight reservations and $credit was not accepted by me Our family was really looking forward to see the Northern Lights and we were waiting for this month for long to go and see them in [redacted] Unfortunately owing to Expedia's good up we missed all of it and will now have to replan our visit next year They sent us a confirmation when the hotel was not confirmed We are bumped by the ignorance and poor customer commitment and service shown by ExpediaHow will I ever get the confidence to get back on their site and make another reservation I would need a full refund for our airfare Sincerely, [redacted]
We have reviewed the below request and found that Ms [redacted] cancelled the flight reservation and were advised that full refund will be processed for the bookingUnfortunately, refund was not processed due to an error We have already processed the refund for SG$ to the original form of payment and the customer is notified with refund timeframe of 5-working days Thanks, Prabind K***
July 11, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding Expedia Rewards PointsWe understand Mr [redacted] is asking for his past rewards points to be honored.To fully research the customer’s account we request that he provide the email address or email addresses that has been used for a permanent account in the past.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden J [redacted] Tier Customer Service
June 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 4, 2015, Ms [redacted] booked a two-night stay at the [redacted] New Orleans from June 5, 2015, through June 7, The hotel policy in place at the time of booking was as follows; Cancellation and Change Policy: Refundable Cancellations or changes made after 4:PM local hotel time, Thursday, June 04, are subject to a hotel fee equal to night(s) plus taxes and fees Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation We understand from Ms [redacted] complaint that on the following day, she noticed a decrease in the price of the hotel booking for the days that she requestedShe stated that she contacted our office and asked if she could take advantage of the lower rate and was told that she could not due to the cancellation policyMs [redacted] responded that she did not agree and that the policy did not exist Ms [redacted] also stated that when she arrived at the hotel, she was informed that an Expedia representative had canceled it for medical reasonsOverall; she was unhappy with the level of customer service that she received When Ms [redacted] contacted our office on June 5, 2015, requesting to cancel and rebook her reservation at the lower rate, our representative referenced the cancellation policy and informed her that the penalty phase had begun and that cancelling would not result in a refundMs [redacted] stated that the policy states that a person could cancel their reservation, but doesn’t mention the limitations of that option We regret any inconvenience this may have caused Ms [redacted] and apologize for the level of customer service that she describedUnfortunately, as a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sellWe act only as an agent for their product and do not have the authority to override or to change their policiesAll information found on our website is maintained by the individual propertyWe solely rely on the information they provide us We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
First and foremost I want to say thank you to Revdex.com and Expedia Iwill accept this response but if you look at the time of self booking I was on the phone with an customer service agent and he is the one who told me the flights were JetBlue owned not AzulIt was around the use time of booking I was about two hours into the conversationHe was a good rep he just gave me the wrong information on who actually owned the flightsBut I am not going to escalate this any further I do appreciate everything and thanks for returning the for hotel and the for flight if possible can you please send me email confirmation so I have it documented please and thank you.Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
July 6, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Case ID O- [redacted] Revdex.com Complaint # [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] , Revdex.com case number [redacted] , regarding failed booking attempts We understand the customer is requesting compensation due to difficulty getting signed in to make a booking Expedia regrets the customer was unable to access their account to make a booking, however accounts are self-service and agents do not have access to customer’s login information even to assist in processing changes The customer must maintain their own account and no blocking of a customer’s password or login would be possible We are sorry the customer was having technical difficulty, but we cannot be responsible for individual online access We also apologize for any lack of service the customer experienced There are times when high call volumes can cause longer than hold times, when trying to reach a booking agentIt is never Expedia's intent to inconvenience our clients and it is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality customer service available Although we do regret any frustration the customer experienced, we are unable to offer compensation for technical or access issues We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: As a Las Vegas Hotel manager I am fully aware of the compensation Expedia is receiving for providing the service as the contracted rate between a vendor such as [redacted] or [redacted] and Expedia differs from what the vendor charges the costumer directlyExpedia also receives a commission as a travel agency to provide the serviceBy receiving financial benefits from a transaction as a third party, they must assume a certain level of responsibility and liberalityWhen we contacted [redacted] regarding the issue we were told that flight has been booked via a third party and [redacted] is unable to adjust the payment as it was not received from us directly the game of "you booked your reservation through a third party so contact them" and "We are just a third party and have no control" is an old game played by almost every hospitality venue around the world but it is difficult to hear when a reputable company who claims to have A+ rating utilizes such a cheap excuseWe were told we can not change anything on this reservation as the hour window has passedWe attempted to change room type the very next day and were wiling to pay the $difference however Expedia did not offer the changeexcuse back then was in order to change the room type we have to cancel the reservation and make a new one yet our reservation has been changed times without our input or permission Sincerely, [redacted]
July 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refund On July 16, 2016, we received receipt of the Revdex.com complaint Our records reflect on July 15, 2016, the customer self-booked a one-way flight reservation using Expedia.com The customer is stating, they contacted Expedia to cancel the reservation The customer is also stating, they were advised by Expedia; they were encountering an error and were not able to cancel the reservation Upon further researching this matter, we can confirm on July 16, 2016, the customer contacted Expedia wanting to cancel the flight reservation Expedia advised they were encountering a system error Expedia advised the customer, they would need to contact the airline; due to the airline had changed the ticket status Expedia contacted Swiss International Air Lines, they advised, they were able to change the ticket back to open In reviewing the customer’s account the ticket was canceled and voided on July 16, The amount of $was a pending authorization and would have fallen off the customer’s credit card or bank account within to hours Expedia requests for the customer to review his billing statement for July Expedia serves as a third-party intermediary for travel providers such as hotels, care rental agencies, and airlines, and are subject to the rules and restrictions of those providers When a customer makes a purchase, Expedia applies a credit authorization toward the credit card to determine if the card is validThis is a temporary hold and if a booking is not successful, the full authorization may remain on the customer’s credit card; however, each bank or credit card company policy is differentAlthough the credit card authorization is attempted on our website, they are not charges from Expedia We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: clearly it makes no sense, and Expedia is simply throwing up their hands and saying we have nothing to do with thisI do not wish to pursue this complaint any longer because it is a complete waste of timeI have been a customer of Expedia for many yearsTheir previous statements that they tried to contact me and do not know how to contact me etcare clearly bogus because they have all my contact information including my phone numbers, email ids, passport numbers and those of my family membersI have purchased numerous flights and hotel nights, and car reservations through themTo be fair, this is the first time that I have had such an experience with Expedia - however, it has left a bad tasteI have taken my business to other vendors, and have secured the hotel reservations in Playa del Carmen I was looking for It is really sad to say that I no longer trust Expedia, but that's where I am Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while it would be preferable if they were organized enough to find their emails to me and apologize for not following through earlier, I accept the reimbursement and let's leave it at thatSincerely, [redacted]
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight We understand [redacted] is requesting a refund We are still researching the customer complaint and we will respond by October 3, If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
February 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from Ms [redacted] We regret to hear that she did not accept our response and /or resolution offeredExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationAs stated previously, each airline has its own specific set of policies and procedures as does each ticket purchasedExpedia must abide by the airlines terms and conditions which the customer agreed to at the time of her self-booking the reservationExpedia contacted the airline directly on behalf of the customer and was advised by the airline that changes are not permittedExpedia makes every effort to ensure that our customers have a clear understanding of the terms and conditions associated with the travel items they are purchasingWe provide our users ample time to review the full details of the itinerary which the customer must agree to before completing the purchaseWe thank you for allowing us the opportunity to address the issues which have been brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:First of all, [redacted] did not make the arrangements with Expedia, I [redacted] did! I had an agreement with Expedia that stated the liability coverage WAS included and I paid An additional $for the physical damage coverageThey obviously knew we were renting the car in Mexico, yet they still stated the coverage was included! In the "fine print" it states, "BASIC LIABILITY INSURANCE (PLI) IS INCLUDED IN THE BASIC RENTAL RATE What purpose does Expedia serve if they state one thing and doesn't hold to be true! I choose Expedia thinking they were a reputable company and would stand behind what they soldThey also should take a look at their Customer Service Dept, as they were no helpI called TWICE when were attempting to pick up the car and FIVE times after I got back with long "ON HOLD" delays each time! The last girl, Ellie couldn't tell me if Expedia was a member of the Revdex.com or not? And wouldn't give an address to file a complaint.Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I am writing to Expedia 1-Where were you in the first place I contacted your Customer Relations for times? Why didnt you give me appropriate answers? 2-I never used the email address starting with "spartak" you are talking aboutIt is not mineso I can not log in with that address 3-My Email address is ***@hotmail.com and I never changed my email address 4-If you are saying that my account is stolenWhy dont you avoid that or retrieve afterwards? 5-From now on I am just waiting Expedia to correct my account mail address back to ***@hotmail.com Of course with the reward balance over 100USD in my account with gold status Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: this response contains several inaccuracies I did not call on April to request a price adjustment I called because I looked at my bank statement and saw two charges from [redacted] at each I wanted to know why I was charged almost $dollars for flights that I chose in the $range With taxes and fees, they were $per flightI was told in a previous e-mail from Expedia from a MsRosalind B [redacted] that the package price I had agreed to was $2,Because I have NEVER seen that amount I have requested numerous times an itinerary or price summary with that amount but have not been provided suchThat is because that amount does not exist on anything I authorizedWhat Expedia provided to my bank is not proof of purchaseIt is proof of what was charged or in my case OVER charged.MsS [redacted] 's last response indicated that customers are given ample time to look at the price summary on the itinerary before purchasing and that is trueI have never disputed the prices that I agreed to pay that are on the itineraries I am disputing what I was actually charged which is a blatant overcharge with no paper trail to back it up.The sentence in MsS [redacted] 's response about being disconnected rather than hung up on is very hard to believe The supervisor was clearly done talking to me and when I kept pressing for some kind of proof that I had agreed to or even knew that my plane tickets had been inflated almost $per ticket, the line went deadI was completely shocked and appalled that I had been treated so badlyThe statement that the reptried to call me back is just a blatant lieI was so upset that I was hung up on after spending several hours on the phone that I would have answered and I do carry my phone with me at all times After Googling Expedia complaints, poor customer service, rude representatives and being hung up on are common practiceAs are overcharges and Expedia refusing to refund money.At this point, I have invested way too much time to drop this matter and I will do whatever it takes to have the money that was overcharged refunded to me Expedia has provided nothing but excuses and lies and refuses to show any proof that I authorized plane tickets at $each Because I did not Let's please end this before more time is lost and I have to go forward with other options to retrieve my money I wish this company would show some integrity and do what is right to correct a wrong rather than to give excuse after excuse and no valid proof I will not drop this because I know that I am being taken advantage of by a large company that has a very, very bad reputation.Sincerely, [redacted]
Attention Revdex.com, I accidentally indicated in a response this morning that this matter is still unresolved from Expedia, however, I read their statement from May and I am satisfied This matter has been resolved My contact info is : [redacted] ***
Complaint: [redacted] I am rejecting this response because: Expedia only responded to what had transpired and put entire responsibility to the airline What resolution have they provided in the last response? Can Expedia show prove of at least having made contact with airline regarding the refund since submission of required documents to airline in March of 2016? Can Expedia show that they have responded to my follow up emails since end of May as a courtesy to the customer? According to Expedia, if Aeroflot never responded to the submission, they will never ever get back to me, hence case dropped? The problem is Expedia had the case with airline and Expedia assigned a case number (supposedly to assist me but intent was to drop) so I can only go after Expedia for the outcome of the airline's decision If Expedia can provide proof on and above, I will rest my case Simple enough! If Expedia would have advised that it would be easier for me to make direct contact with airline, say so I do not need to go through an intermediary They took the case (which they should as ticket was purchased ) but just dropped it and blame the airline Please DO publish this: The fact of the matter is Expedia has been providing extremely poor customer services as many people on the web had claimed which I agree Once they earned your business, they will leave you alone and never care about you again So no more Expedia and the word will spread!Sincerely, [redacted] **
October 3, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation refund Our records show on September 26, 2016, Ms [redacted] self-booked an Expedia.com flight reservation for two passengers via booking number [redacted] in the amount of $plus travel insurance of $We understand from Ms [redacted] ’s complaint, she was charged a full fare for one of the passengers booked which is an infant and after contacting customer support for assistance no proper resolution was providedThe customer is requesting a full refund for the infant fare charged incorrectly Upon researching the customer’s complaint, we can confirm on September 26, 2016, when Ms [redacted] brought this matter to our attention, her request was escalated to a corporate customer service supervisor and refunds in the amounts of $and $were processed back to the original form of payment for the infant fare and the travel insuranceAs usual the credit card company will make the credit available depending on their refund timing policies Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Ms [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] The issue is unresolved Sincerely, [redacted]
April 29, Revdex.com E.com - Alaska, Oregon & [redacted] Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Expedia is ignoring the fact that we had made last minute non-refundable tickets on alaska airlines to [redacted] that we had to let go/got forfeited since we didn’t make the trip - owing to no hotel reservation And not charging us for the hotel reservation when there was no confirmed reservation when we got a confirmation from Expedia is not the issue we are complaining about In two instanced I had called Expedia customer service to help with an alternate hotel reservation, but they couldn’t help since there were no hotels availableOne such call also issued me a service ticket - Ref# S# [redacted] There were no hotels available on these dates as the city was sold out and Expedia was not able to provide me an alternate reservation I tweeted my frustrations on social media and Expedia respondedThe interaction is as below: As you will note, Expedia is ignoring my flight reservations and $credit was not accepted by me Our family was really looking forward to see the Northern Lights and we were waiting for this month for long to go and see them in [redacted] Unfortunately owing to Expedia's good up we missed all of it and will now have to replan our visit next year They sent us a confirmation when the hotel was not confirmed We are bumped by the ignorance and poor customer commitment and service shown by ExpediaHow will I ever get the confidence to get back on their site and make another reservation I would need a full refund for our airfare Sincerely, [redacted]
We have reviewed the below request and found that Ms [redacted] cancelled the flight reservation and were advised that full refund will be processed for the bookingUnfortunately, refund was not processed due to an error We have already processed the refund for SG$ to the original form of payment and the customer is notified with refund timeframe of 5-working days Thanks, Prabind K***
July 11, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding Expedia Rewards PointsWe understand Mr [redacted] is asking for his past rewards points to be honored.To fully research the customer’s account we request that he provide the email address or email addresses that has been used for a permanent account in the past.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Hayden J [redacted] Tier Customer Service
June 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 4, 2015, Ms [redacted] booked a two-night stay at the [redacted] New Orleans from June 5, 2015, through June 7, The hotel policy in place at the time of booking was as follows; Cancellation and Change Policy: Refundable Cancellations or changes made after 4:PM local hotel time, Thursday, June 04, are subject to a hotel fee equal to night(s) plus taxes and fees Cancellations or changes made after cheare subject to a hotel fee equal to 100% of the total amount paid for the reservation We understand from Ms [redacted] complaint that on the following day, she noticed a decrease in the price of the hotel booking for the days that she requestedShe stated that she contacted our office and asked if she could take advantage of the lower rate and was told that she could not due to the cancellation policyMs [redacted] responded that she did not agree and that the policy did not exist Ms [redacted] also stated that when she arrived at the hotel, she was informed that an Expedia representative had canceled it for medical reasonsOverall; she was unhappy with the level of customer service that she received When Ms [redacted] contacted our office on June 5, 2015, requesting to cancel and rebook her reservation at the lower rate, our representative referenced the cancellation policy and informed her that the penalty phase had begun and that cancelling would not result in a refundMs [redacted] stated that the policy states that a person could cancel their reservation, but doesn’t mention the limitations of that option We regret any inconvenience this may have caused Ms [redacted] and apologize for the level of customer service that she describedUnfortunately, as a travel agency, Expedia is subject to the rules and restrictions of the vendors whose services we sellWe act only as an agent for their product and do not have the authority to override or to change their policiesAll information found on our website is maintained by the individual propertyWe solely rely on the information they provide us We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service