Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] .dear Revdex.com REPRESANTETIVE ,as you see their mistake is obouis stated in their responde with the wrong last name of ingrid ,and they are lying about rebooking because I was the one who seggested that to them ,but yet the rep sent me email trying to correct simple last name but she was not able to do so ,their for I requested my refund to be expedited and the money to be released asap so I can use it to make another reservation since they gave me the run arround until I got paid the rates whent up ,so please tel the represantetive to stop with lies and stories
Complaint: [redacted] I am rejecting this response because: First, Expedia failed to address to my complaint Attached is the photo I took on Feb12, from its website It proves that it did sell "Premium Seating" when I booked the tickets It said in the letter " We have verified that Premium Seating does not exist as an option on Expedia's site at this time." What has it to do with my dispute? I did not say that it still has advertisement on its site now Could Expedia deny that it never falsely advertised the show tickets on its site? Could it prove that the attached was not from its site? We should have received "Premium Seating" as it confirmed, but not "Poolside Seating" Second, it failed to explain that why the three of its supervisors kept promising me that they would help to resolve the issue by upgrading my seats, but it turned out that they did nothingThey rejected the upgrade solution given by Wynn's office manager Cindy on one hand and gave me a blank check on the another hand Why? Why? Why? Expedia has options to make any decision as it wants But, it absolutely won't be able to cover or change any facts I am so disappointed that its investigation even could not find the truth, or it did, but it did not have the courage to face the truth Expedia's customers deserve better service I am glad that its Board of Directors welcome customer like me to contact them I am looking forward to getting their attention to this case I truly believe I would receive a responsible reply from them Thank you again, Revdex.com, for your support Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The explanation does NOT make any senseIn the purchase process, Expedia initial screenshot told me the hotel was "Free Cancellation", which set up my mind to make purchase without considering if I cannot cancel it laterAs an average human, I would not pay attention any information in later screenshot indicating if it is refundableInstead, Expedia uses human common behaviors and set up a trap for customersThis is obviously a cheating business! Revdex.com, please publish my case to all customers, make sure everybody knows Expedia is a CHEATING COMPANYSTOP USING THEIR SERVICETHIS IS THE BEST WAY TO PROTECT FROM BEING TRAPPED BY Expedia Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It is very evident, quite frankly, from your latest correspondence that you either didn’t read my entire complaint or didn’t listen to all of the phone calls that transpired that day, specifically the last phone call with Shawn, b [redacted] #***, and his “manager” on which the bulk of my complaint was focusedIf you had actually listened, you would have noted how incredibly unprofessional, incompetent, and belligerent your agents were with meWhat exacerbated the situation was when the “manager” refused to divulgeShawn’s b [redacted] number when I expressed that I was going to contact the corporate officeFrom his behavior, I was left with the impression I was not speaking to an actual manager and was instead speaking to one of Shawn’s coworkers that was posing as a manager in an effort to get me off the phoneThis was not acknowledged or addressed in your response.While I was very disappointed with having to purchase an additional ticket on my own because I felt like I was being overcharged, at no time was Margaret, b [redacted] #***, ever rudeHowever, despite what you stated in your response, Margaret actually told me that the flight was sold out; she didn’t mention that the flight wasn’t in the inventoryShe initially said she couldn’t locate the flight, then after putting me on hold for a significant amount of time (minutes I believe), she said it was sold outWhen I challenged this information, she told me that if I tried to book the flight, I wouldn’t be able to reserve it, which wasn’t trueI take this as she lied to meThat is why I found it especially strange that I could purchase a ticket to a supposedly sold-out flight I called back requesting a supervisor to get this addressed and was hung up on (I heard ambient room noise for about seconds before the line dropped – I’m sure this recording can be found.) After calling back a third time I finally got to Shawn When I spoke to Shawn he was pleasant at first, then he became extremely aggressive once he realized that he totally bungled my reservation and resorted to calling me a racist multiple timesThis was also not acknowledged or addressed in your response.Because of this, I find your offer very insultingFirst off, I, as an offer of goodwill (as you so eloquently stated in your response), allowed your company additional time, weeks to be exact, to research my case and despite the additional time you didn’t address my full complaint or didn’t bother to listen to all the callsSecondly, my reservation was for a flight, so offering me a measly $towards a hotel makes no sense since I’ve never once gone through Expedia to book a hotel (which I imagine is evident if you look at my travel history with your company.) It almost feels like this is a sales attempt at getting me to use other Expedia services - not an apologyThirdly, I’m a so dissatisfied with your company that I will never use Expedia again so your attempt to ameliorate the situation by giving me a $coupon towards a hotel when my complaint was about $that came out of my pocket will not help meLastly, I find it very odd that despite my complaint and despite supposedly listening to my calls you fail to acknowledge what your company did to escalate my case to this point, which I find rather unprofessionalIt is interesting how you have not once recognized how I was treated by your agentsWhen a customer is essentially screamed at then called a racist a dozen times, you’d think that your company would express genuine concern over the matterInstead, your response paints me to be unreasonable when your agent was unable to accommodate my requestYou certainly pointed out how “helpful” all of your agents were throughout the process and left out anything that could potentially show fault by your company.All I want is to not be charged a $penalty and a real apology for the horrendous treatment that I received from ExpediaI believe that this is a reasonable request considering the time, energy, and supreme frustration that this situation has requiredI hope that after reading this response and evaluating the calls further that you will realize that I am not asking for anything unreasonableConsidering how much time you have already had to do this, I expect a speedy responseThank you for your time Regards, [redacted]
July 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely,
Complaint: [redacted] I am rejecting this response because:the initial agent got the names wrong on the tickets and the wrong hotels and a wrong returning flightExpedia gave me my money back for the hotel mistake and a $voucher with them for a hotelIf she could make that mistake why won't they admit to making the name of the ticket mistakeMy mistake was not asking for a state side operator who spoke better EnglishThey have continued to lie to me saying it's up to [redacted] to make the correction when [redacted] says the tickets were purchased by a third party(expedia) so it is out of ***s hands and up to expedia Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me More important, thank you for your assistance in this matter Sincerely, [redacted]
June 4, Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refund and compensation associated with the hotel booking On June 3, 2015, we attempted to contact Ms [redacted] to acknowledge receipt of her Revdex.com complaint but were unable to reach herOur records indicate on May 19, 2015, Ms [redacted] or an authorized user on the account self-booked a hotel reservation with the [redacted] , in Las Vegas, NV, for two adults with check in on May 25, 2015, and checking out on May 28, The hotel reservation was booked in itinerary number [redacted] , in a single-use account, under the email address [redacted] @gmail.com, for $ A second reservation was booked on the same day by Ms***, in her permanent account, under itinerary number [redacted] , for $212.68, under the email address [redacted] @gmail.com Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers The hotel cancellation and change policy provided to Expedia by the [redacted] , which was provided for Ms [redacted] during the booking process, stated the following: Hotel Payment Timing For this reservation the hotel charges a deposit of USD within hours of bookingThe remaining balance is due at the hotelCancellation and Change Policy: Refundable Free cancellation! Deposits are fully refundable if canceled before 11:AM local hotel time, May 22, 2015.Room cancellations made after 11:AM local hotel time, May 22, 2015, will not be refunded the deposit amount.Room cancellations made after chewill be charged for the remainder of the room reservation, and the deposit amount for the room will not be refundedWe can confirm on May 19, 2015, Ms [redacted] contacted our Customer Service Department for assistance in booking the hotel reservation Customer Service advised Ms [redacted] that we require the customer to remain on the phone while we book the reservation; however, it is documented that Ms [redacted] did not wish to remain on the line A reservation was not processed at this timeMs [redacted] asked that we continue booking the reservation with a friend, provided the information to reach [redacted] , and disconnected the call As a courtesy, we attempted to reach her associate but were unable to reach her In researching further, we can confirm on May 20, 2015, Ms [redacted] contacted us to modify the arrival date for her hotel reservation booked in itinerary number [redacted] from May 25, to May 22, Ms [redacted] did not wish to remain on the line while processing her request; we advised Ms [redacted] that changes cannot be made without the customer on the phone On May 21, 2015, Ms [redacted] contacted our customer service department stating her confirmation was not received and requested we email a copy of the reservationItinerary [redacted] was cancelled outside of penalty on May 21, which resulted in the deposit of $being refunded by the vendorOn June 3, 2015, to advocate further on Ms***’s behalf, we contacted the [redacted] to request a refund for the first reservation booked by Ms***, itinerary [redacted] , in the amount of $146.68, but our request was denied The hotel confirmed the booking was marked as a “no-show” and will be charged the penalty which is equal to a one-night stay While we regret Ms***’s experience was not what we would hope, we are unable to provide the customer with a refund or any compensation as it relates to this matter We thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Complaint: [redacted] I am rejecting this response because: hello dear rep at Revdex.com they still continue to play games BECAUSE MY CASE IS NOT A REFUND IS A DAMAGES CREATED BY EXPIDIA BECAUSE THEY NEVER BOOKT MY RESERVATION CORRECTLY ,their for I had no choice ,so I booked another reservation with fanjet vacation and the damages was a deference I had to pay to fanjet ,and if expedia gave proper and correct reservation but expidia they did mess up my booking .the email I provided to expedia is ,,, [redacted] @yahoo.com ,my phone number is [redacted] Sincerely, [redacted]
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] *** We regret to hear Mr [redacted] did not accept our response and/or resolution offered Expedia found no calls from the customerSince the flight was used, Expedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Corporate Customer Service
October 11, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a collection letter We understand Mr [redacted] is requesting Expedia to stop the collection disputeOn October 6, 2016, we received receipt of the Revdex.com complaint Our records reflect on January 25, 2016, the customer self-booked a package reservation for [redacted] and Rocco [redacted] Travel was on American Airlines, departing February 11, 2016, from Denver, Colorado to Phoenix, Arizona; returning on February 15, 2016, from Phoenix, Arizona to Denver, ColoradoThe package includes a hotel stay at the Econo Lodge at Metro CenterThe package also includes the Expedia Vacation Waiver Since the customer has disputed the charges with their credit card company and the credit card company have advised the customer that they were refunded for the amount The customer can contact Receivable Management Services at 1-800-613-to stop the collection dispute We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
October 24, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate that on August 7, 2017, Mr [redacted] or an authorized user of his account booked a one night online via Expedia.com at the Double Tree Suites by Hilton Anaheim Resort – Conv Cntr, checking in on August 12, 2013, and checking out on August 13, 2017, itinerary [redacted] The reservation was a “hotel collect” reservation, meaning any funds would be collected directly by the propertyExpedia did not collect any funds on this reservation We understand from Mr [redacted] ’ complaint that he could cancel his reservation before August 11, 2017, at 11:PM and is requesting a refund Upon receipt of Mr [redacted] ’ complaint, we investigated the issues which were brought to our attentionOn October 24, 2017, Expedia processed a refund in the amount of $to the original form of paymentThe time it takes to receive said refund will depend on Mr [redacted] ’ credit card company or banking institutionWe ask that Mr [redacted] please allow at least two billing cycles Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Revdex.com May 03, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund of $2,050.32USD, which the customer acknowledged he canceled the booking via Lufthansa’s by mistake Per the customer, he contacted Expedia.com customer service and he was advised the refund would be applied to his credit card within to business days However, per the customer, after him and his wife have called Expedia.com several times, they were given a different resolution for the issue but no refund has been processed by Expedia.com Mr [redacted] stated the agency’s agents advised they needed a waiver from Lufthansa in order to process the refund, but the customer did not receive a confirmation of the reimbursementOn April 13, 2016, we received receipt of the Revdex.com complaint Our records indicate on March 30, 2016, the customer self-booked a flight reservation for [redacted] * [redacted] and [redacted] * [redacted] - [redacted] via Expedia.com website, itinerary [redacted] and PNR FIBKJS with Lufthansa (LH), for a total of $2,050.32USD Departure is on September 06, 2016, from Boston to AthensReturn is on September 15, from Athens to Boston Our records indicate, on March 31, 2016, Mr [redacted] canceled the reservation directly via Lufthansa’s websiteThe airline sent a notification of the cancelation to Expedia.com, and our system accepted the cancelation However, per the airline’s policy, as the booking was purchased directly with Expedia.com, the customer should have contacted Expedia.com to cancel the ticketsTherefore, the airline did not process the refund on March 31, On April 6, 2016, and April 9, 2016, Mr [redacted] contacted the Expedia.com customer service department regarding the refund request Our agents were prevented from assisting the customer, as the airline refund department was closed and Expedia.com needed a waiver from the airline in order to request a full refund of the booking, as the cancelation had been made by the customer on Lufthansa’s website Mr [redacted] spoke to two agents, who advised Mr [redacted] per the airline’s policy, that Expedia.com could only proceed with the refund request after the airline provided a waiver code, as the customer had canceled the booking via the airline’s website the customer asked to be escalated to a manager On April 9, 2016, during the last contact of Mr [redacted] with Expedia.com customer service via phone, an agent from our corporate office advised the customer to call us back on Monday (April 11, 2016), in order to follow up on the case The agent acknowledged that the airline’s hours were Monday to Friday from 10:00AM to 6:00PM; however, per our records we have confirmed Mr [redacted] did not contact Expedia.com past April 09, Even though, the customer did not follow up on the case, our agents verified the airline had changed the ticket status to refunded; therefore no further action could be taken from Expedia.com as the airline had taken control of the ticket In reviewing the customer’s account, we have confirmed with Lufthansa Ms***’s tickets were refunded by the airline on April 22, Per the vendor, as the ticket was canceled within the first of the purchase, the airline should have processed a full refund of the tickets, but the refund timing depends on how long the customer’s bank takes to process the refund As Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased Lufthansa was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card); therefore, Expedia could not submit Mr***’s refund request to the airline without the carrier’s approval at the time the customer contacted our customer service department We have verified via Lufthansa’s website that the refund confirmation can only be sent to the credit card holderIf Mr [redacted] has not received the airline refund up to this date, we kindly advise Mr [redacted] to summit a request of the refund receipt to the airline via Lufthansa’s websiteThe refund receipt will allow the customer to dispute the refund directly with his bank We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
May 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Dr [redacted] (Revdex.com case number [redacted] ) regarding an Expedia reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide the itinerary number and the email address used to make the reservationIn addition, Expedia is asking for the customer to address the issue more specificallyDr [redacted] may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
January 18, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding Expedia promotional emails We understand Ms [redacted] is requesting that they stop receiving the Expedia promotion emailsOn January 10, 2017, we received receipt of the Revdex.com complaint Our records reflect on January 10, 2017, the customer contacted Expedia via email requesting that they stop receiving the Expedia promotional emailsExpedia replied to the customer advising that the cancellation request may take up to days to processExpedia provided the customer with the steps on how to stop the emails In reviewing the customer’s account, the customer’s email was removedExpedia has also forward the customer’s request to our marketing departmentPlease be advised it may take up to two months for the promotional emails to stop We regret any inconvenience that this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
September 21, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on June 21, 2015, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as August 16, We understand from Mr [redacted] complaint, he was advised to submit proof of payment to the hotel once travel was completed to receive a hotel price guarantee refund in the amount of $The customer also state that after several attempts to resolve this issue with Expedia customer service agents, a refund has yet to be processedMr [redacted] is requesting a hotel price guarantee refund of $as promised by Expedia.Upon researching the customer’s complaint, we can confirm as of September 2, 2015, when Mr [redacted] brought this matter to our attention, a hotel price guarantee refund in the amount of $was processed back to the original form of payment.Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] desired outcome, Expedia considers this matter closed.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: EXPEDIA IS NOW CLAIMING THAT THEIR MEANING BEHIND "FREE CANCELLATION WITHIN HOURS, AFTER HOURS RULES APPLY" IS THAT THEY WON'T CHARGE YOU TO ASSIST WITH CANCELLING THE RESERVATION DURING THE FIRST HOURS, WHICH IMPLIES THAT THEY CHARGE A FEE TO ASSIST WITH A CANCELLATION AFTER HOURS, WHICH IS NOT WHAT THEY STATE ON THEIR WEBSITETHE WEBSITE SAYS THEY NEVER CHARGE A FEE, IN WHICH CASE BY THEIR LOGIC, THE "FREE CANCELLATION WITHIN HOURS" REFERS ONLY TO THEM NOT CHARGING A FEE (BUT DOESN'T GUARANTEE THAT THE HOTEL OR AIRLINE YOU BOOK WILL PROVIDE A REFUND)THERE WOULD BE NO REASON TO PLACE THIS STATEMENT AT THE TOP AND JUST ABOVE THE "CONTINUE BOOKING" IF IN FACT THAT WERE THE MEANING, SINCE THEY COULD ALSO STATE "FREE CANCELLATION ANYTIME" (SINCE THEY NEVER CHARGE A FEE TO ASSIST WITH CANCELLATIONSNO REASONABLE PERSON WOULD CONSIDER THEIR WEBSITE STATEMENT TO MEAN ANYTHING OTHER THAN THAT YOU WILL RECEIVE A FULL REFUND WITHIN FIRST HOURS AFTER BOOKING, SINCE THEREAFTER IT SAYS RULES APPLYA FORMAL COMPLAINT WILL BE FILED WITH THE WASHINGTON STATE ATTORNEY GENERAL FOR DECEPTIVE ADVERTISING AND BUSINESS PRACTISES BASED ON THEIR ANSWER AND FAILURE TO ISSUE A FULL REFUND Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I cannot accept Expedias response and at the moment it's actually just the principalI actually booked another hotel through Expedia for the same day and was able to change it by calling the hotelThis was after I was able to cancel my hotelI never cancelled it late and if I did Expedia would never entertain even refunding meI've been working hotels as a front desk agent for years and I know all the practicesI'm appalled that Expedia is saying that I cancelled late and and are going to extreme lengths to cover up there mistakesI will never ever in my life use this disgraceful company Sincerely, [redacted]
May 20, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation exchange issues Our records show on April 28, 2017, with the assistance of a sale agent, Ms [redacted] booked an Expedia.com flight and hotel package reservation via booking number [redacted] , with travel dates as October 6, We understand from Ms [redacted] ’s complaint, both of the passengers names were booked incorrectly for the flights and after contacting customer support, no proper resolution was providedThe customer is requesting a full refund or a name correction to be processed Upon researching the customer’s complaint, we can confirm on May 3, 2017, when Ms [redacted] brought this matter to our attentionExpedia proceeded to advocate on the customer’s behalf by contacting the airline regarding the name correctionsThe airline approved a name correction for the second passenger and Expedia processed a name change as requested by Ms [redacted] We can also confirm, the airline denied the entire name correction for the first passenger since it is against their change and cancelation policiesWe can verify the name for the first passenger was booked as Ms [redacted] requested it at the time of bookingThe customer was also advised a new ticket would need to be purchased Further research shows, Ms [redacted] requested to cancel the hotel portion of the package reservation and a full refund was providedMs [redacted] was also provided with a $Expedia Travel coupon for any inconvenience encountered with the reservation Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorExpedia can only advocate on the customer’s behalf related to airline name change requestsBased on the information provided above, we are unable to honor Ms [redacted] ’s request for a refund or name correction We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Corporation Customer Service
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] .dear Revdex.com REPRESANTETIVE ,as you see their mistake is obouis stated in their responde with the wrong last name of ingrid ,and they are lying about rebooking because I was the one who seggested that to them ,but yet the rep sent me email trying to correct simple last name but she was not able to do so ,their for I requested my refund to be expedited and the money to be released asap so I can use it to make another reservation since they gave me the run arround until I got paid the rates whent up ,so please tel the represantetive to stop with lies and stories
Complaint: [redacted] I am rejecting this response because: First, Expedia failed to address to my complaint Attached is the photo I took on Feb12, from its website It proves that it did sell "Premium Seating" when I booked the tickets It said in the letter " We have verified that Premium Seating does not exist as an option on Expedia's site at this time." What has it to do with my dispute? I did not say that it still has advertisement on its site now Could Expedia deny that it never falsely advertised the show tickets on its site? Could it prove that the attached was not from its site? We should have received "Premium Seating" as it confirmed, but not "Poolside Seating" Second, it failed to explain that why the three of its supervisors kept promising me that they would help to resolve the issue by upgrading my seats, but it turned out that they did nothingThey rejected the upgrade solution given by Wynn's office manager Cindy on one hand and gave me a blank check on the another hand Why? Why? Why? Expedia has options to make any decision as it wants But, it absolutely won't be able to cover or change any facts I am so disappointed that its investigation even could not find the truth, or it did, but it did not have the courage to face the truth Expedia's customers deserve better service I am glad that its Board of Directors welcome customer like me to contact them I am looking forward to getting their attention to this case I truly believe I would receive a responsible reply from them Thank you again, Revdex.com, for your support Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The explanation does NOT make any senseIn the purchase process, Expedia initial screenshot told me the hotel was "Free Cancellation", which set up my mind to make purchase without considering if I cannot cancel it laterAs an average human, I would not pay attention any information in later screenshot indicating if it is refundableInstead, Expedia uses human common behaviors and set up a trap for customersThis is obviously a cheating business! Revdex.com, please publish my case to all customers, make sure everybody knows Expedia is a CHEATING COMPANYSTOP USING THEIR SERVICETHIS IS THE BEST WAY TO PROTECT FROM BEING TRAPPED BY Expedia Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It is very evident, quite frankly, from your latest correspondence that you either didn’t read my entire complaint or didn’t listen to all of the phone calls that transpired that day, specifically the last phone call with Shawn, b [redacted] #***, and his “manager” on which the bulk of my complaint was focusedIf you had actually listened, you would have noted how incredibly unprofessional, incompetent, and belligerent your agents were with meWhat exacerbated the situation was when the “manager” refused to divulgeShawn’s b [redacted] number when I expressed that I was going to contact the corporate officeFrom his behavior, I was left with the impression I was not speaking to an actual manager and was instead speaking to one of Shawn’s coworkers that was posing as a manager in an effort to get me off the phoneThis was not acknowledged or addressed in your response.While I was very disappointed with having to purchase an additional ticket on my own because I felt like I was being overcharged, at no time was Margaret, b [redacted] #***, ever rudeHowever, despite what you stated in your response, Margaret actually told me that the flight was sold out; she didn’t mention that the flight wasn’t in the inventoryShe initially said she couldn’t locate the flight, then after putting me on hold for a significant amount of time (minutes I believe), she said it was sold outWhen I challenged this information, she told me that if I tried to book the flight, I wouldn’t be able to reserve it, which wasn’t trueI take this as she lied to meThat is why I found it especially strange that I could purchase a ticket to a supposedly sold-out flight I called back requesting a supervisor to get this addressed and was hung up on (I heard ambient room noise for about seconds before the line dropped – I’m sure this recording can be found.) After calling back a third time I finally got to Shawn When I spoke to Shawn he was pleasant at first, then he became extremely aggressive once he realized that he totally bungled my reservation and resorted to calling me a racist multiple timesThis was also not acknowledged or addressed in your response.Because of this, I find your offer very insultingFirst off, I, as an offer of goodwill (as you so eloquently stated in your response), allowed your company additional time, weeks to be exact, to research my case and despite the additional time you didn’t address my full complaint or didn’t bother to listen to all the callsSecondly, my reservation was for a flight, so offering me a measly $towards a hotel makes no sense since I’ve never once gone through Expedia to book a hotel (which I imagine is evident if you look at my travel history with your company.) It almost feels like this is a sales attempt at getting me to use other Expedia services - not an apologyThirdly, I’m a so dissatisfied with your company that I will never use Expedia again so your attempt to ameliorate the situation by giving me a $coupon towards a hotel when my complaint was about $that came out of my pocket will not help meLastly, I find it very odd that despite my complaint and despite supposedly listening to my calls you fail to acknowledge what your company did to escalate my case to this point, which I find rather unprofessionalIt is interesting how you have not once recognized how I was treated by your agentsWhen a customer is essentially screamed at then called a racist a dozen times, you’d think that your company would express genuine concern over the matterInstead, your response paints me to be unreasonable when your agent was unable to accommodate my requestYou certainly pointed out how “helpful” all of your agents were throughout the process and left out anything that could potentially show fault by your company.All I want is to not be charged a $penalty and a real apology for the horrendous treatment that I received from ExpediaI believe that this is a reasonable request considering the time, energy, and supreme frustration that this situation has requiredI hope that after reading this response and evaluating the calls further that you will realize that I am not asking for anything unreasonableConsidering how much time you have already had to do this, I expect a speedy responseThank you for your time Regards, [redacted]
July 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely,
Complaint: [redacted] I am rejecting this response because:the initial agent got the names wrong on the tickets and the wrong hotels and a wrong returning flightExpedia gave me my money back for the hotel mistake and a $voucher with them for a hotelIf she could make that mistake why won't they admit to making the name of the ticket mistakeMy mistake was not asking for a state side operator who spoke better EnglishThey have continued to lie to me saying it's up to [redacted] to make the correction when [redacted] says the tickets were purchased by a third party(expedia) so it is out of ***s hands and up to expedia Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me More important, thank you for your assistance in this matter Sincerely, [redacted]
June 4, Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt her concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Ms [redacted] is requesting a refund and compensation associated with the hotel booking On June 3, 2015, we attempted to contact Ms [redacted] to acknowledge receipt of her Revdex.com complaint but were unable to reach herOur records indicate on May 19, 2015, Ms [redacted] or an authorized user on the account self-booked a hotel reservation with the [redacted] , in Las Vegas, NV, for two adults with check in on May 25, 2015, and checking out on May 28, The hotel reservation was booked in itinerary number [redacted] , in a single-use account, under the email address [redacted] @gmail.com, for $ A second reservation was booked on the same day by Ms***, in her permanent account, under itinerary number [redacted] , for $212.68, under the email address [redacted] @gmail.com Expedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers The hotel cancellation and change policy provided to Expedia by the [redacted] , which was provided for Ms [redacted] during the booking process, stated the following: Hotel Payment Timing For this reservation the hotel charges a deposit of USD within hours of bookingThe remaining balance is due at the hotelCancellation and Change Policy: Refundable Free cancellation! Deposits are fully refundable if canceled before 11:AM local hotel time, May 22, 2015.Room cancellations made after 11:AM local hotel time, May 22, 2015, will not be refunded the deposit amount.Room cancellations made after chewill be charged for the remainder of the room reservation, and the deposit amount for the room will not be refundedWe can confirm on May 19, 2015, Ms [redacted] contacted our Customer Service Department for assistance in booking the hotel reservation Customer Service advised Ms [redacted] that we require the customer to remain on the phone while we book the reservation; however, it is documented that Ms [redacted] did not wish to remain on the line A reservation was not processed at this timeMs [redacted] asked that we continue booking the reservation with a friend, provided the information to reach [redacted] , and disconnected the call As a courtesy, we attempted to reach her associate but were unable to reach her In researching further, we can confirm on May 20, 2015, Ms [redacted] contacted us to modify the arrival date for her hotel reservation booked in itinerary number [redacted] from May 25, to May 22, Ms [redacted] did not wish to remain on the line while processing her request; we advised Ms [redacted] that changes cannot be made without the customer on the phone On May 21, 2015, Ms [redacted] contacted our customer service department stating her confirmation was not received and requested we email a copy of the reservationItinerary [redacted] was cancelled outside of penalty on May 21, which resulted in the deposit of $being refunded by the vendorOn June 3, 2015, to advocate further on Ms***’s behalf, we contacted the [redacted] to request a refund for the first reservation booked by Ms***, itinerary [redacted] , in the amount of $146.68, but our request was denied The hotel confirmed the booking was marked as a “no-show” and will be charged the penalty which is equal to a one-night stay While we regret Ms***’s experience was not what we would hope, we are unable to provide the customer with a refund or any compensation as it relates to this matter We thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Complaint: [redacted] I am rejecting this response because: hello dear rep at Revdex.com they still continue to play games BECAUSE MY CASE IS NOT A REFUND IS A DAMAGES CREATED BY EXPIDIA BECAUSE THEY NEVER BOOKT MY RESERVATION CORRECTLY ,their for I had no choice ,so I booked another reservation with fanjet vacation and the damages was a deference I had to pay to fanjet ,and if expedia gave proper and correct reservation but expidia they did mess up my booking .the email I provided to expedia is ,,, [redacted] @yahoo.com ,my phone number is [redacted] Sincerely, [redacted]
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] *** We regret to hear Mr [redacted] did not accept our response and/or resolution offered Expedia found no calls from the customerSince the flight was used, Expedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Corporate Customer Service
October 11, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a collection letter We understand Mr [redacted] is requesting Expedia to stop the collection disputeOn October 6, 2016, we received receipt of the Revdex.com complaint Our records reflect on January 25, 2016, the customer self-booked a package reservation for [redacted] and Rocco [redacted] Travel was on American Airlines, departing February 11, 2016, from Denver, Colorado to Phoenix, Arizona; returning on February 15, 2016, from Phoenix, Arizona to Denver, ColoradoThe package includes a hotel stay at the Econo Lodge at Metro CenterThe package also includes the Expedia Vacation Waiver Since the customer has disputed the charges with their credit card company and the credit card company have advised the customer that they were refunded for the amount The customer can contact Receivable Management Services at 1-800-613-to stop the collection dispute We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
October 24, Revdex.com Expedia – DuPont, WA Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought, to our attentionExpedia is disheartened the customer felt their concerns, were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint [redacted] (Revdex.com case number [redacted] ) regarding a refund Our records indicate that on August 7, 2017, Mr [redacted] or an authorized user of his account booked a one night online via Expedia.com at the Double Tree Suites by Hilton Anaheim Resort – Conv Cntr, checking in on August 12, 2013, and checking out on August 13, 2017, itinerary [redacted] The reservation was a “hotel collect” reservation, meaning any funds would be collected directly by the propertyExpedia did not collect any funds on this reservation We understand from Mr [redacted] ’ complaint that he could cancel his reservation before August 11, 2017, at 11:PM and is requesting a refund Upon receipt of Mr [redacted] ’ complaint, we investigated the issues which were brought to our attentionOn October 24, 2017, Expedia processed a refund in the amount of $to the original form of paymentThe time it takes to receive said refund will depend on Mr [redacted] ’ credit card company or banking institutionWe ask that Mr [redacted] please allow at least two billing cycles Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, LaToya J [redacted] Corporate Customer Service
Revdex.com May 03, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Ms [redacted] is requesting a refund of $2,050.32USD, which the customer acknowledged he canceled the booking via Lufthansa’s by mistake Per the customer, he contacted Expedia.com customer service and he was advised the refund would be applied to his credit card within to business days However, per the customer, after him and his wife have called Expedia.com several times, they were given a different resolution for the issue but no refund has been processed by Expedia.com Mr [redacted] stated the agency’s agents advised they needed a waiver from Lufthansa in order to process the refund, but the customer did not receive a confirmation of the reimbursementOn April 13, 2016, we received receipt of the Revdex.com complaint Our records indicate on March 30, 2016, the customer self-booked a flight reservation for [redacted] * [redacted] and [redacted] * [redacted] - [redacted] via Expedia.com website, itinerary [redacted] and PNR FIBKJS with Lufthansa (LH), for a total of $2,050.32USD Departure is on September 06, 2016, from Boston to AthensReturn is on September 15, from Athens to Boston Our records indicate, on March 31, 2016, Mr [redacted] canceled the reservation directly via Lufthansa’s websiteThe airline sent a notification of the cancelation to Expedia.com, and our system accepted the cancelation However, per the airline’s policy, as the booking was purchased directly with Expedia.com, the customer should have contacted Expedia.com to cancel the ticketsTherefore, the airline did not process the refund on March 31, On April 6, 2016, and April 9, 2016, Mr [redacted] contacted the Expedia.com customer service department regarding the refund request Our agents were prevented from assisting the customer, as the airline refund department was closed and Expedia.com needed a waiver from the airline in order to request a full refund of the booking, as the cancelation had been made by the customer on Lufthansa’s website Mr [redacted] spoke to two agents, who advised Mr [redacted] per the airline’s policy, that Expedia.com could only proceed with the refund request after the airline provided a waiver code, as the customer had canceled the booking via the airline’s website the customer asked to be escalated to a manager On April 9, 2016, during the last contact of Mr [redacted] with Expedia.com customer service via phone, an agent from our corporate office advised the customer to call us back on Monday (April 11, 2016), in order to follow up on the case The agent acknowledged that the airline’s hours were Monday to Friday from 10:00AM to 6:00PM; however, per our records we have confirmed Mr [redacted] did not contact Expedia.com past April 09, Even though, the customer did not follow up on the case, our agents verified the airline had changed the ticket status to refunded; therefore no further action could be taken from Expedia.com as the airline had taken control of the ticket In reviewing the customer’s account, we have confirmed with Lufthansa Ms***’s tickets were refunded by the airline on April 22, Per the vendor, as the ticket was canceled within the first of the purchase, the airline should have processed a full refund of the tickets, but the refund timing depends on how long the customer’s bank takes to process the refund As Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendors Each airline has its own specific set of policies and procedures as does each ticket purchased Lufthansa was the operating carrier and merchant of record (the entity that received your funds and the company charging the customer’s credit card); therefore, Expedia could not submit Mr***’s refund request to the airline without the carrier’s approval at the time the customer contacted our customer service department We have verified via Lufthansa’s website that the refund confirmation can only be sent to the credit card holderIf Mr [redacted] has not received the airline refund up to this date, we kindly advise Mr [redacted] to summit a request of the refund receipt to the airline via Lufthansa’s websiteThe refund receipt will allow the customer to dispute the refund directly with his bank We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
May 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Dr [redacted] (Revdex.com case number [redacted] ) regarding an Expedia reservationThe information provided in the customer’s comment was not linked to an accountAt this time we are requesting the customer please provide the itinerary number and the email address used to make the reservationIn addition, Expedia is asking for the customer to address the issue more specificallyDr [redacted] may submit the information through the complaint submission on the Revdex.com websiteThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist furtherWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
January 18, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding Expedia promotional emails We understand Ms [redacted] is requesting that they stop receiving the Expedia promotion emailsOn January 10, 2017, we received receipt of the Revdex.com complaint Our records reflect on January 10, 2017, the customer contacted Expedia via email requesting that they stop receiving the Expedia promotional emailsExpedia replied to the customer advising that the cancellation request may take up to days to processExpedia provided the customer with the steps on how to stop the emails In reviewing the customer’s account, the customer’s email was removedExpedia has also forward the customer’s request to our marketing departmentPlease be advised it may take up to two months for the promotional emails to stop We regret any inconvenience that this may have caused and would like to assure you that your business is important to us We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
September 21, 2015Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint DepartmentRe: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on June 21, 2015, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as August 16, We understand from Mr [redacted] complaint, he was advised to submit proof of payment to the hotel once travel was completed to receive a hotel price guarantee refund in the amount of $The customer also state that after several attempts to resolve this issue with Expedia customer service agents, a refund has yet to be processedMr [redacted] is requesting a hotel price guarantee refund of $as promised by Expedia.Upon researching the customer’s complaint, we can confirm as of September 2, 2015, when Mr [redacted] brought this matter to our attention, a hotel price guarantee refund in the amount of $was processed back to the original form of payment.Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience she has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] desired outcome, Expedia considers this matter closed.We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:there was nothing in the message from the businessSincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: EXPEDIA IS NOW CLAIMING THAT THEIR MEANING BEHIND "FREE CANCELLATION WITHIN HOURS, AFTER HOURS RULES APPLY" IS THAT THEY WON'T CHARGE YOU TO ASSIST WITH CANCELLING THE RESERVATION DURING THE FIRST HOURS, WHICH IMPLIES THAT THEY CHARGE A FEE TO ASSIST WITH A CANCELLATION AFTER HOURS, WHICH IS NOT WHAT THEY STATE ON THEIR WEBSITETHE WEBSITE SAYS THEY NEVER CHARGE A FEE, IN WHICH CASE BY THEIR LOGIC, THE "FREE CANCELLATION WITHIN HOURS" REFERS ONLY TO THEM NOT CHARGING A FEE (BUT DOESN'T GUARANTEE THAT THE HOTEL OR AIRLINE YOU BOOK WILL PROVIDE A REFUND)THERE WOULD BE NO REASON TO PLACE THIS STATEMENT AT THE TOP AND JUST ABOVE THE "CONTINUE BOOKING" IF IN FACT THAT WERE THE MEANING, SINCE THEY COULD ALSO STATE "FREE CANCELLATION ANYTIME" (SINCE THEY NEVER CHARGE A FEE TO ASSIST WITH CANCELLATIONSNO REASONABLE PERSON WOULD CONSIDER THEIR WEBSITE STATEMENT TO MEAN ANYTHING OTHER THAN THAT YOU WILL RECEIVE A FULL REFUND WITHIN FIRST HOURS AFTER BOOKING, SINCE THEREAFTER IT SAYS RULES APPLYA FORMAL COMPLAINT WILL BE FILED WITH THE WASHINGTON STATE ATTORNEY GENERAL FOR DECEPTIVE ADVERTISING AND BUSINESS PRACTISES BASED ON THEIR ANSWER AND FAILURE TO ISSUE A FULL REFUND Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I cannot accept Expedias response and at the moment it's actually just the principalI actually booked another hotel through Expedia for the same day and was able to change it by calling the hotelThis was after I was able to cancel my hotelI never cancelled it late and if I did Expedia would never entertain even refunding meI've been working hotels as a front desk agent for years and I know all the practicesI'm appalled that Expedia is saying that I cancelled late and and are going to extreme lengths to cover up there mistakesI will never ever in my life use this disgraceful company Sincerely, [redacted]
May 20, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the flight reservation exchange issues Our records show on April 28, 2017, with the assistance of a sale agent, Ms [redacted] booked an Expedia.com flight and hotel package reservation via booking number [redacted] , with travel dates as October 6, We understand from Ms [redacted] ’s complaint, both of the passengers names were booked incorrectly for the flights and after contacting customer support, no proper resolution was providedThe customer is requesting a full refund or a name correction to be processed Upon researching the customer’s complaint, we can confirm on May 3, 2017, when Ms [redacted] brought this matter to our attentionExpedia proceeded to advocate on the customer’s behalf by contacting the airline regarding the name correctionsThe airline approved a name correction for the second passenger and Expedia processed a name change as requested by Ms [redacted] We can also confirm, the airline denied the entire name correction for the first passenger since it is against their change and cancelation policiesWe can verify the name for the first passenger was booked as Ms [redacted] requested it at the time of bookingThe customer was also advised a new ticket would need to be purchased Further research shows, Ms [redacted] requested to cancel the hotel portion of the package reservation and a full refund was providedMs [redacted] was also provided with a $Expedia Travel coupon for any inconvenience encountered with the reservation Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorExpedia can only advocate on the customer’s behalf related to airline name change requestsBased on the information provided above, we are unable to honor Ms [redacted] ’s request for a refund or name correction We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Corporation Customer Service