Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I just don't understand that several times when I asked for any proof of hahn air denied my request, expedia never reply email with proof As long as I provided evidence of cancelation from peruvian airline, I hope expedia can explain how they argue with hahn air, rather than always repeat words about "no show" on flight Sincerely, [redacted] **
November 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservations We understand the customer is requesting the Best Price Guarantee Our records indicate on October 3, 2015, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] , departing October 30, 2015, from Orlando, Florida to Cancun, Mexico, for two passengers for a total of $ Upon further research, we were able to confirm the customer submitted a Best Price Guarantee claim for their flight reservation On November 3, 2015, Expedia processed a refund of $back to the customer’s original form of payment and deposited a $Best Price Guarantee Coupon into the customer’s Expedia.com for future Expedia Special Rate travel bookingsThe amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds, generally 3-days We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting further with their future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I am NOT disputing the charges for additional driver and GPS Unit that we agreed to upon arrival at Enterprise Leasing in Dublin What I am trying to resolve is the difference in the other overcharges that we cannot get the support of Expedia to help resolve I've included the original lease agreement in the amount of $as well as the documentation from their Customer Service Department via email According to our agreement, the car was to be picked up in Dublin and dropped off at Shannon Airport with no additional charges We were told at the time of piby Enterprise Leasing that there is an additional charge of $Euro or we couldn't take the car We disputed this charge and they said we could work this out with Expedia I have NEVER received an itemized bill for all of the charges, but my credit card bill came in at $USD Upon return from Ireland and in calling Expedia Customer Service, I was told that there was NOT a one way charge, this was included in our original rental agreement I can't get anyone to give me a straight story as to what the charges are since I have never received an itemized receipt which I am entitled to In both of my calls to Expedia Customer Service, they contacted Enterprise Leasing on my behalf and told me I would receive an itemized receipt via email and as of today, 9/20/2016, I haven't Sincerely, [redacted]
April 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID # [redacted] ) regarding a shuttle reservationWe understand from the complaint that the customer is requesting specific information regarding her shuttle bookingWe have forwarded a copy of her itinerary and a copy of the voucher to her email: [redacted] @yahoo.com We apologize for any inconvenience this may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept their apology However, will not be accepting the $coupon to use their services Still feel that they were unprofessional on the phone and cost me both more money for the package and time spent that I will never get back Moving forward will no longer be a customer and will never refer them for business in the future I appreciate the apology! Sincerely, [redacted]
August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding their flight reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this because: I contacted Expedia to rebook my flight on at least four occasions and they could not contact Air DolomitiI did not mind if they booked the floght with them, it was their communication issues with the third party that made it impossible to rebook my flightI did not condition the new flight to another airlineMy orguginal itinerary request was with United/lufthanza but ince the ticket was purchased I had no preferenceafter a month th trying to use their credit I purchased new tickets (from Expedia) for our trip this summerI am unwilling to accept that I have to fly when Expedia would like, after trying to reach feasable flightss with their "Gold" Service.I do not accept the airline credit restricted to fly by march Expedia was unable to put me on alternative fligjts to ise the credit for a monthI was not able to contact the airline directly because the reservation was booked trhough expedia!They can not say it was the third party's responsability when it was only through Expedia that the flight could be rebooked! They were never able to do so in an appropiate way! They should give me a full refund for the amount as they could not provide thte service they were offering to me with my "credit" Sincerely, [redacted] ***
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted] ) with additional information We have further researched Mr [redacted] ’s complaint regarding the distance between his chosen hotel and the convention center in Boston While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center While he may have seen a straight line mileage listing of mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between and miles by car, depending on the route chosen This information is provided with our hotel link and map link in the hotel listing While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $Expdia Travel Coupon as a courtesy for the Mr [redacted] Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account If he would like to have the $travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I am particularly shocked that as a spokesperson for Expedia, MrJ [redacted] is stating that because there were no prior complaints that it is acceptable for Expedia to falsely advertise a property or to mislead a consumerAccording to the Nevada Attorney General, "...the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws." I have filed also filed a complaint with the Nevada Attorney General's OfficeI have included a copy of the complaint attachment.What is clear and important for the Revdex.com is that Expedia engages in a very poor level of customer serviceTheir record with Revdex.com complaints validates my point and a recent article in the Wall Street Journal also highlights the magnitude of consumer complaints regarding their customer service.I reject and will continue to reject any resolution that does not include a full and complete refund of all money I paid for the apartment that did not existSincerely, [redacted]
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Leah Hollis We regret to hear Ms [redacted] did not accept our response and/or resolution offered On September 1, 2016, [redacted] Airline confirmed that an airline schedule change was done for the outbound flight on January 20, On that same day, [redacted] Airlines confirms that the customer contacted them to accept the schedule change; however the customer exchanges the return flightNo other changes were issued by the airline or Expedia Since the customer did use the flight and the customer processed the exchange for the return directly with the airlineExpedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Expedia has booked our tickets A few days after I lodged the complaint with Revdex.com, and after a couple of more attempts to contact Expedia's corporate office (and, unfortunately, a few more hours on the phone), the tickets were indeed booked, with a minor additional charge Also, Expedia offered a $hotel credit to acknowledge the trouble we had gone through (I thank Expedia for this) The fact remains, though, that a customer should not have to go through this elaborate and frustrating process merely to avail a credit from the company I hope that my complaint will prod them towards improving their customer service process I truly appreciate Revdex.com's efforts and facilitation of problems like these Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I had asked for a speedy refund of the ticket amountIn your reply you have never refered to this pointYou are saying that its the airlines time frameIf the airlines forgets it then also you got no responsibilityI cant fathom this pointPlease try to get a refund immediately instead of pointless lengthy e mails stating procedures Meanwhile , I will also keep in mind not to use expedia in my future travel needs and inform my friends about my pleasant(Not so ?)experience Sincerely, [redacted]
April 29, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on March 28, 2016, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as April 5, We understand from Mr [redacted] ’s complaint, he submitted an application for the hotel best price guarantee but was denied even though valid proof was providedMr [redacted] is requesting a refund of the difference in price and a $coupon Upon researching the customer’s complaint, we can confirm on March 29, 2016, Mr [redacted] submitted a hotel best price guarantee application with proper proof of difference in priceDocumentation shows a difference in price of $We have proceeded to process a refund of the difference in price of $and a $Expedia Travel Coupon has been added to customer’s account Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have requested that a recording of the phone calls be submitted for my review, for the second timeThe information you provided in your initial response is completely - unbelievable that your company would lie and refuse to submit proof of the conversation that actually occurredYour referencing the fact that I moved forward with the reservation had no relevance to the issue Sincerely, [redacted] ***
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
August 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I just don't understand that several times when I asked for any proof of hahn air denied my request, expedia never reply email with proof As long as I provided evidence of cancelation from peruvian airline, I hope expedia can explain how they argue with hahn air, rather than always repeat words about "no show" on flight Sincerely, [redacted] **
November 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight reservations We understand the customer is requesting the Best Price Guarantee Our records indicate on October 3, 2015, the customer booked flight reservations – itinerary [redacted] – using the self-service tool on the Expedia.com websiteTravel was on [redacted] , departing October 30, 2015, from Orlando, Florida to Cancun, Mexico, for two passengers for a total of $ Upon further research, we were able to confirm the customer submitted a Best Price Guarantee claim for their flight reservation On November 3, 2015, Expedia processed a refund of $back to the customer’s original form of payment and deposited a $Best Price Guarantee Coupon into the customer’s Expedia.com for future Expedia Special Rate travel bookingsThe amount of time it takes for the customer to receive a refund depends on how quickly their credit company processes refunds, generally 3-days We hope that with the information provided, we have addressed all of the customer’s concerns and look forward to assisting further with their future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I am NOT disputing the charges for additional driver and GPS Unit that we agreed to upon arrival at Enterprise Leasing in Dublin What I am trying to resolve is the difference in the other overcharges that we cannot get the support of Expedia to help resolve I've included the original lease agreement in the amount of $as well as the documentation from their Customer Service Department via email According to our agreement, the car was to be picked up in Dublin and dropped off at Shannon Airport with no additional charges We were told at the time of piby Enterprise Leasing that there is an additional charge of $Euro or we couldn't take the car We disputed this charge and they said we could work this out with Expedia I have NEVER received an itemized bill for all of the charges, but my credit card bill came in at $USD Upon return from Ireland and in calling Expedia Customer Service, I was told that there was NOT a one way charge, this was included in our original rental agreement I can't get anyone to give me a straight story as to what the charges are since I have never received an itemized receipt which I am entitled to In both of my calls to Expedia Customer Service, they contacted Enterprise Leasing on my behalf and told me I would receive an itemized receipt via email and as of today, 9/20/2016, I haven't Sincerely, [redacted]
April 26, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID # [redacted] ) regarding a shuttle reservationWe understand from the complaint that the customer is requesting specific information regarding her shuttle bookingWe have forwarded a copy of her itinerary and a copy of the voucher to her email: [redacted] @yahoo.com We apologize for any inconvenience this may have causedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept their apology However, will not be accepting the $coupon to use their services Still feel that they were unprofessional on the phone and cost me both more money for the package and time spent that I will never get back Moving forward will no longer be a customer and will never refer them for business in the future I appreciate the apology! Sincerely, [redacted]
August 24, 2015Revdex.comE.com - Alaska, Oregon & Western Washington Complaint DepartmentDear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservationsAs of the response deadline of this complaint, we are unable to obtain the necessary information needed from the airlines to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Tier Customer Service
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding their flight reservations As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate replyAt this time, we respectfully request additional time from the Revdex.com as further research is needed for this caseWe will submit our final reply via the Revdex.com's website Again, we thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Hayden J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this because: I contacted Expedia to rebook my flight on at least four occasions and they could not contact Air DolomitiI did not mind if they booked the floght with them, it was their communication issues with the third party that made it impossible to rebook my flightI did not condition the new flight to another airlineMy orguginal itinerary request was with United/lufthanza but ince the ticket was purchased I had no preferenceafter a month th trying to use their credit I purchased new tickets (from Expedia) for our trip this summerI am unwilling to accept that I have to fly when Expedia would like, after trying to reach feasable flightss with their "Gold" Service.I do not accept the airline credit restricted to fly by march Expedia was unable to put me on alternative fligjts to ise the credit for a monthI was not able to contact the airline directly because the reservation was booked trhough expedia!They can not say it was the third party's responsability when it was only through Expedia that the flight could be rebooked! They were never able to do so in an appropiate way! They should give me a full refund for the amount as they could not provide thte service they were offering to me with my "credit" Sincerely, [redacted] ***
June 3, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer Rebuttal from our client, [redacted] (Revdex.com case number [redacted] ) with additional information We have further researched Mr [redacted] ’s complaint regarding the distance between his chosen hotel and the convention center in Boston While he did not provide the name of the convention center, we are surmising he is referring to the Haynes Convention Center in downtown Boston When looking at the hotel the customer chose, the map link in the hotel information does show the hotel as being located on the opposite side of the harbor, near the airport and ferry terminal, from the convention center While he may have seen a straight line mileage listing of mile, looking at the map shows it to be on the opposite side of the harbor and further check of the driving routes does show it to be between and miles by car, depending on the route chosen This information is provided with our hotel link and map link in the hotel listing While we do feel the information regarding the driving distance is readily available to our customers, we are willing to provide a $Expdia Travel Coupon as a courtesy for the Mr [redacted] Unfortunately, the customer has not provided either his account number or the email address he uses for his permanent account and coupons can only be added to a permanent account If he would like to have the $travel coupon, he can respond with information that will allow us to locate his permanent account and we will be happy to do so Again, we thank you for allowing us the opportunity to re-address the issues that were brought to our attentionAs this matter has been resolved, we respectfully request the Revdex.com close this case If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier – Customer Service
June 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I am particularly shocked that as a spokesperson for Expedia, MrJ [redacted] is stating that because there were no prior complaints that it is acceptable for Expedia to falsely advertise a property or to mislead a consumerAccording to the Nevada Attorney General, "...the seller cannot deceive the consumer about the good or service, as defined under the Nevada Deceptive Trade Practices Act (NRS 598) and its related laws." I have filed also filed a complaint with the Nevada Attorney General's OfficeI have included a copy of the complaint attachment.What is clear and important for the Revdex.com is that Expedia engages in a very poor level of customer serviceTheir record with Revdex.com complaints validates my point and a recent article in the Wall Street Journal also highlights the magnitude of consumer complaints regarding their customer service.I reject and will continue to reject any resolution that does not include a full and complete refund of all money I paid for the apartment that did not existSincerely, [redacted]
Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Leah Hollis We regret to hear Ms [redacted] did not accept our response and/or resolution offered On September 1, 2016, [redacted] Airline confirmed that an airline schedule change was done for the outbound flight on January 20, On that same day, [redacted] Airlines confirms that the customer contacted them to accept the schedule change; however the customer exchanges the return flightNo other changes were issued by the airline or Expedia Since the customer did use the flight and the customer processed the exchange for the return directly with the airlineExpedia will not honor the request for the refund Expedia request that the Revdex.com advises the customer, we consider this issue as closed and will no longer address this issue any further We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] Expedia has booked our tickets A few days after I lodged the complaint with Revdex.com, and after a couple of more attempts to contact Expedia's corporate office (and, unfortunately, a few more hours on the phone), the tickets were indeed booked, with a minor additional charge Also, Expedia offered a $hotel credit to acknowledge the trouble we had gone through (I thank Expedia for this) The fact remains, though, that a customer should not have to go through this elaborate and frustrating process merely to avail a credit from the company I hope that my complaint will prod them towards improving their customer service process I truly appreciate Revdex.com's efforts and facilitation of problems like these Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I had asked for a speedy refund of the ticket amountIn your reply you have never refered to this pointYou are saying that its the airlines time frameIf the airlines forgets it then also you got no responsibilityI cant fathom this pointPlease try to get a refund immediately instead of pointless lengthy e mails stating procedures Meanwhile , I will also keep in mind not to use expedia in my future travel needs and inform my friends about my pleasant(Not so ?)experience Sincerely, [redacted]
April 29, Revdex.com Expedia – Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com complaint # [redacted] ) regarding the hotel price guarantee refund request Our records show on March 28, 2016, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a chedate as April 5, We understand from Mr [redacted] ’s complaint, he submitted an application for the hotel best price guarantee but was denied even though valid proof was providedMr [redacted] is requesting a refund of the difference in price and a $coupon Upon researching the customer’s complaint, we can confirm on March 29, 2016, Mr [redacted] submitted a hotel best price guarantee application with proper proof of difference in priceDocumentation shows a difference in price of $We have proceeded to process a refund of the difference in price of $and a $Expedia Travel Coupon has been added to customer’s account Expedia’s goal is to provide an exceptional customer experienceWe do regret any inconvenience he has encountered in resolving this matterAs a refund has been given to the customer and the issue has been resolved to Mr [redacted] ’s desired outcome, Expedia considers this matter closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Angel A [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: I have requested that a recording of the phone calls be submitted for my review, for the second timeThe information you provided in your initial response is completely - unbelievable that your company would lie and refuse to submit proof of the conversation that actually occurredYour referencing the fact that I moved forward with the reservation had no relevance to the issue Sincerely, [redacted] ***
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
August 13, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding his reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service