May 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservation Our records indicate on April 22, 2015, the customer booked a Hotel Collect reservation using the Expedia.com websiteAccommodations were at the [redacted] from May 1, 2015, to May 3, We understand from the complaint, the customer is requesting a refund Upon receipt of the Revdex.com submission, we were able to verify on April 29, (9:45pm), the customer contacted Expedia requesting to cancel her reservation without a penalty feeThe assisting representative advised Ms [redacted] of the hotel’s terms and conditions which she agreed to at the time of booking and which can be found on her itinerary: · Cancellation and Change Policy: Refundable Cancellations or changes made after 2:PM local hotel time, Wednesday, April 29, are subject to a hotel fee equal to night(s) plus taxes and fees As this particular reservation is a Hotel Collect reservation, no money was charged to the customer by ExpediaExpedia contacted the hotel on behalf of the customer requesting a refundAs the hotel’s front desk was closed, Ms [redacted] was advised she would receive an e-mail from Expedia regarding the out-come On May 1, 2015, Expedia e-mailed the customer notifying her she would need to contact the hotel directly Expedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As this was a Hotel Collect reservation, Expedia did not receive any payment for this reservation and as a result, Expedia is unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service
Thanks for your response expedia!Yes, I got a refund for all the hotels you sent me to and I never staid at because of the horrible lotion, information or they were already bookedMy problem is not solved as I had to find a hotel myself at 2:am in the morning because the hotel you sent me to was already booked!I expect you to pay for my stay at the only hotel that was available in the area at that timeI also spent a lot of money on taxi costs.I am happy to explain AGAIN in detail about your service and what you put me through that night plus send all pictures and receipts!!! (attached is the amount I had to pay at the only hotel available, please note, that is USD not Can)I look forward to hear back from you soon [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This matter is not resolved, I in no way violated terms as I received the code through Discover IT cardThey have yet to explain how I can print out the hotel confirmation the day before I left for my trip.If they truly cancelled on Feb 17, there would be no confirmation of the itineraryThis is unacceptable and I ask the Revdex.com to take the proper measures in making sure this company does not treat customers like thisI also ask the Revdex.com to look into the minute hold time experienced every time I callPlease take a closer look at this company and make them stop their deceptive practicesThe CEO Dara K [redacted] should be the one addresses these complaints, as there are manyDo not let Expedia get away with leaving me stranded miles from home.Sincerely, [redacted] ***
August 23, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of her flight reservation due to her name being entered incorrectly.Our records indicate on August 16, the customer self-booked round trip flight for one passenger on Orbitz.comThe customers flights were operated by Lufthansa, departing from Tampa, FL to Lisbon on August 25, and returning on September 5, 2017.Please also note that when completing your booking on Expedia’s website, you agreed to our Terms of Use, which expressly provide:You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are metOrbitz has no special knowledge regarding foreign entry requirements or travel documentsWe urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.Passport and Visa: You must consult the relevant Embassy or Consulate for this informationRequirements may change and you should check for up-to-date information before booking and departureWe accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting throughThis includes all stops made by the aircraft, even if you do not leave the aircraft or airport.We understand that the customer is claiming that she entered the name that was on her driver’s license due to our site stating “Traveler names must match government-issued photo ID exactly.” This statement is trueDue to the customer traveling internationally we leave the choice up to the individual as to which government-issued photo ID they need to travel withAs this is not an Expedia error we are unable to offer any compensation for this reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
November 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a flight reservationOur records indicate on October 18, 2016, the customer self-booked a flight reservation which included travel insurance through the Expedia.com websiteTravel is with American Airlines departing November 4, We understand from the complaint the customer is requesting a refund due to the travel insurance booked with the flight reservationAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedAmerican Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card)We hope you understand that we must adhere to the policies dictated by the airline in regards to cancellations and refundsExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review, including the final payment screenAt the time of his booking Mr [redacted] agreed to the terms and agreement related to the travel insurance which also can be found on his itinerary: Part ATravel Arrangement Protection Trip Cancellation and Trip Interruption Benefits Pre-Departure Trip Cancellation We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered TripWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case ID # [redacted] ) regarding a hotel reservationUpon receipt of the Revdex.com submission, we have verified this issue was resolved on October 28, A full refund in the amount of $was processed back to the customer’s original form of paymentThe time it takes to post the refund to Ms [redacted] account depends on how quickly her credit card company processes refundsPlease accept our apologies in regards to the customer’s recent experience with the Expedia Customer Service CenterWe regret any inconvenience that may have occurred and would like to assure Ms [redacted] that her business is important to usWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted]
Re: Expedia Case: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Our records reflect that on October 18, 2015, Mr [redacted] booked an Expedia Vacation Package which included roundtrip flights from Chicago, Illinois to Boston, Massachusetts and a three-night stay at the Sheraton Hotel from May 25, 2016, through May 28, 2016.We understand from Mr***’s complaint that he contacted Jet Blue with a request to change his flight and was instructed to contact Expedia since he’d booked his flights on Expedia’s websiteWhen he contacted Expedia, he was informed that the tickets were non-changeableMr [redacted] says that he ultimately booked a new set of flights with a different airlineMr [redacted] is requesting that Expedia process a refund for the taxes paid for the initial flightsWe have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representativePer the terms and conditions agreed to at the time of booking, the package was non-refundable, non-changeable and non-transferableAs such, we were unable to honor a request to change the date of the ticketsMr [redacted] stated that Jet Blue informed him that the flights were changeable, but per the terms and conditions, they were notHe also states that Jet Blue told him that the taxes were refundable, but after review, we have confirmed that the taxes were also non-refundableWe regret any misunderstanding but, Expedia is unable to honor Mr***’s request of a refundWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Marlon J [redacted] Tier Customer Service
December 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationOur records indicate on October 2, 2015, Ms [redacted] booked a hotel reservation with accommodations at the Days Inn Nashville-Airport from October 21, 2015, to October 24, We understand from the complaint, the customer is requesting a refund due to additional charges incurredUpon receipt of the Revdex.com submission, we have verified on March 8, 2014, the customer contacted Expedia requesting an early chealong with a request for a crib and refrigerator in her roomWe apologize for the misinformation she received as she was not informed this was based on availabilityHowever on October 21, 2015, the customer received a full refund in the amount of $with all hotel cancellation fees waivedIn addition the customer received a $Travel CouponWe apologize for any inconvenience that may have occurredAs this issue has been resolved, no further compensation will be providedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] *** We regret to hear [redacted] did not accept our response and/or resolution offered Since the customer is requesting a copy of the call recording, the customer will need to submit a court order subpoena in order for Expedia to provide the customer a copy of the recording We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Corporate Customer Service
June 23, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding hotel reservationsWe understand the customer is requesting a refund in the amount of $for their hotel booking The customer’s comment stated they encountered difficulties with their recent hotel reservation, and we would like to further research the matter in order to assist the customer with their concernsThe information provided in the customer’s comment was not linked to an account or itineraryWe ask the customer please provide us with an itinerary numberThe customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service %
February 10, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a refund request Regrettably, the customer has not provided an itinerary number and a search of her name and the email address on this complaint do not return any records If Ms [redacted] would like to provide the itinerary number of the travel she is asking to be refunded, we will be happy to research the matter and reply with any resolution we can offer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
September 02, 2016 RevDex.com Expedia.com – Dallas and Northeast Texas Complaint Department Re: Expedia Case #: [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the BBB allowing us to address... the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia.com is responding to the consumer complaint from [redacted] (BBB complaint # [redacted] ) regarding the customer service issues. Upon researching Mr. [redacted] ’s complaint, we were unable to find the itinerary number the customer provided. Further research shows, contact information provided is linked to multiple accounts but no itinerary searches or customer service contact details were found. Please provide more information such as full itinerary number, other email address used to book the reservation. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us at 1-800-Expedia (1-800-397-3342). Sincerely, Daniel A [redacted] Tier 3 Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like request a further update within days.Sincerely, [redacted]
May 23, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
July 21, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: O- [redacted] Itinerary [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request We understand Ms [redacted] is writing regarding a coupon offer that did not correctly apply to her booking Our records reflect this matter was resolved on July 13, 2015, when Expedia processed an additional refund in the amount of $back to the customer’s original form of payment The time it takes to post the refund to her account depends on how quickly her credit card company processed refunds This refund, added to the original refund of $processed on July 4, provides the original $the customer should have received for the coupon offer she attempted to apply when booking her itinerary., It is never Expedia’s intent to inconvenience our customers and we do want to express our apologies to Ms [redacted] for this situationA previous agent added a $future travel coupon to her online account and we hope she will allow us the opportunity to improve upon her experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I am concerned about Expedia having told me they can see my trips for and that they can clearly see I spent enough money to justify my claimI do not understand why the flight information is needed if the amount of money I have spent clearly shows what my status should beI have a day old email from Tier Customer Support that supports what my status should beI'm just really confused by their responseSincerely, [redacted]
June 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Mr [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation On May 2, 2015, the customer self-booked a one-way flight reservation with travel protection for two travelers using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Maui, Hawaii to San Francisco, CA, departing on May 26, On May 15, 2015, Mr [redacted] contacted Expedia and exchanged the tickets to a different destination, subject to the airline imposed penalty fee of $per person, for a total of $We understand he is requesting to receive a refund of the $penalty fees based on the travel insurance he purchased While we were unable to verify whether Expedia’s representative guaranteed a refund of the airline’s penalty fees at the time of exchange, Expedia is willing to issue a refund as an offer of good faith A refund in the amount of $was issued on June 23, 2015, back to the original form of paymentThe time it takes a refund to post to Mr [redacted] account depends on how quickly his credit card company processes refunds We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer reply from [redacted] Expedia, Incis responding to the consumer complaint Revdex.com case number [redacted] regarding a hotel reservationWe would like to thank them for the information received on October 13, The information included the itinerary number and email address associated with their hotel reservationOur records indicate on July 3, 2015, the customer self-booked a hotel reservation using the Expedia.com websiteAccommodations were at the [redacted] by Wyndham Union City/Atlanta Airport from September 25, 2015, to September 28, We understand from the complaint, the customer is requesting a refundExpedia.com acts only as an as a third party intermediary for travel providers such as hotels Expedia does not charge any cancellation or change fees for our hotels, however the hotel doesThe terms and conditions are agreed to by the customer at the time of booking and are listed on the customer’s itineraryCancellation or Change Policy • Cancellations or changes made after 3:PM (Eastern Daylight Time (US & Canada)) on September 25, are subject to a hotel fee equal to the first night's rate plus taxes and fees• Cancellations or changes made after cheon September 25, are subject to a hotel fee equal to 100% of the total amount paid for the reservationUpon receipt of the Revdex.com submission, we verified on September 26, 2015, the customer contacted Expedia stating upon arrival, the hotel did not have any rooms availableThe assisting representative contacted the hotel directly on behalf of the customer and was advised the customer arrived on September 26, 2015, at 4:59amThe status was already a “no-show” statusThe hotel refused a refund due to the terms and agreements agreed to by the customerOn October 3, 2015, an email was sent to the customer regarding the hotel response and their decision not to refundAs Expedia does not have the authority to override or to change the hotel’s policies we are unable to refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
May 12, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservation Our records indicate on April 22, 2015, the customer booked a Hotel Collect reservation using the Expedia.com websiteAccommodations were at the [redacted] from May 1, 2015, to May 3, We understand from the complaint, the customer is requesting a refund Upon receipt of the Revdex.com submission, we were able to verify on April 29, (9:45pm), the customer contacted Expedia requesting to cancel her reservation without a penalty feeThe assisting representative advised Ms [redacted] of the hotel’s terms and conditions which she agreed to at the time of booking and which can be found on her itinerary: · Cancellation and Change Policy: Refundable Cancellations or changes made after 2:PM local hotel time, Wednesday, April 29, are subject to a hotel fee equal to night(s) plus taxes and fees As this particular reservation is a Hotel Collect reservation, no money was charged to the customer by ExpediaExpedia contacted the hotel on behalf of the customer requesting a refundAs the hotel’s front desk was closed, Ms [redacted] was advised she would receive an e-mail from Expedia regarding the out-come On May 1, 2015, Expedia e-mailed the customer notifying her she would need to contact the hotel directly Expedia.com serves as a third party agency for travel providers such as hotels, car rental agencies, and airlines; as such we must abide by and enforce the terms and conditions set forth by our partners As this was a Hotel Collect reservation, Expedia did not receive any payment for this reservation and as a result, Expedia is unable to issue a refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service
Thanks for your response expedia!Yes, I got a refund for all the hotels you sent me to and I never staid at because of the horrible lotion, information or they were already bookedMy problem is not solved as I had to find a hotel myself at 2:am in the morning because the hotel you sent me to was already booked!I expect you to pay for my stay at the only hotel that was available in the area at that timeI also spent a lot of money on taxi costs.I am happy to explain AGAIN in detail about your service and what you put me through that night plus send all pictures and receipts!!! (attached is the amount I had to pay at the only hotel available, please note, that is USD not Can)I look forward to hear back from you soon [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This matter is not resolved, I in no way violated terms as I received the code through Discover IT cardThey have yet to explain how I can print out the hotel confirmation the day before I left for my trip.If they truly cancelled on Feb 17, there would be no confirmation of the itineraryThis is unacceptable and I ask the Revdex.com to take the proper measures in making sure this company does not treat customers like thisI also ask the Revdex.com to look into the minute hold time experienced every time I callPlease take a closer look at this company and make them stop their deceptive practicesThe CEO Dara K [redacted] should be the one addresses these complaints, as there are manyDo not let Expedia get away with leaving me stranded miles from home.Sincerely, [redacted] ***
August 23, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted] Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youOrbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservationWe understand from the customers complaint she is requesting a refund of her flight reservation due to her name being entered incorrectly.Our records indicate on August 16, the customer self-booked round trip flight for one passenger on Orbitz.comThe customers flights were operated by Lufthansa, departing from Tampa, FL to Lisbon on August 25, and returning on September 5, 2017.Please also note that when completing your booking on Expedia’s website, you agreed to our Terms of Use, which expressly provide:You are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are metOrbitz has no special knowledge regarding foreign entry requirements or travel documentsWe urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.Passport and Visa: You must consult the relevant Embassy or Consulate for this informationRequirements may change and you should check for up-to-date information before booking and departureWe accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting throughThis includes all stops made by the aircraft, even if you do not leave the aircraft or airport.We understand that the customer is claiming that she entered the name that was on her driver’s license due to our site stating “Traveler names must match government-issued photo ID exactly.” This statement is trueDue to the customer traveling internationally we leave the choice up to the individual as to which government-issued photo ID they need to travel withAs this is not an Expedia error we are unable to offer any compensation for this reservation.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
November 2, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding a flight reservationOur records indicate on October 18, 2016, the customer self-booked a flight reservation which included travel insurance through the Expedia.com websiteTravel is with American Airlines departing November 4, We understand from the complaint the customer is requesting a refund due to the travel insurance booked with the flight reservationAs Expedia.com serves as a third party intermediary, we give the customer the capability to choose the dates, destination, flights, and airlines of their choiceEach airline has its own specific set of policies and procedures as does each ticket purchasedAmerican Airlines was the operating carrier and merchant of record (the entity that received the customer’s funds and the company charging the customer’s credit card)We hope you understand that we must adhere to the policies dictated by the airline in regards to cancellations and refundsExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide selection details on several pages for review, including the final payment screenAt the time of his booking Mr [redacted] agreed to the terms and agreement related to the travel insurance which also can be found on his itinerary: Part ATravel Arrangement Protection Trip Cancellation and Trip Interruption Benefits Pre-Departure Trip Cancellation We will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) before departure on your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is cancelled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered TripWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
November 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case ID # [redacted] ) regarding a hotel reservationUpon receipt of the Revdex.com submission, we have verified this issue was resolved on October 28, A full refund in the amount of $was processed back to the customer’s original form of paymentThe time it takes to post the refund to Ms [redacted] account depends on how quickly her credit card company processes refundsPlease accept our apologies in regards to the customer’s recent experience with the Expedia Customer Service CenterWe regret any inconvenience that may have occurred and would like to assure Ms [redacted] that her business is important to usWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted]
Re: Expedia Case: [redacted] Dear Revdex.com,Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Our records reflect that on October 18, 2015, Mr [redacted] booked an Expedia Vacation Package which included roundtrip flights from Chicago, Illinois to Boston, Massachusetts and a three-night stay at the Sheraton Hotel from May 25, 2016, through May 28, 2016.We understand from Mr***’s complaint that he contacted Jet Blue with a request to change his flight and was instructed to contact Expedia since he’d booked his flights on Expedia’s websiteWhen he contacted Expedia, he was informed that the tickets were non-changeableMr [redacted] says that he ultimately booked a new set of flights with a different airlineMr [redacted] is requesting that Expedia process a refund for the taxes paid for the initial flightsWe have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representativePer the terms and conditions agreed to at the time of booking, the package was non-refundable, non-changeable and non-transferableAs such, we were unable to honor a request to change the date of the ticketsMr [redacted] stated that Jet Blue informed him that the flights were changeable, but per the terms and conditions, they were notHe also states that Jet Blue told him that the taxes were refundable, but after review, we have confirmed that the taxes were also non-refundableWe regret any misunderstanding but, Expedia is unable to honor Mr***’s request of a refundWe thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Marlon J [redacted] Tier Customer Service
December 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservationOur records indicate on October 2, 2015, Ms [redacted] booked a hotel reservation with accommodations at the Days Inn Nashville-Airport from October 21, 2015, to October 24, We understand from the complaint, the customer is requesting a refund due to additional charges incurredUpon receipt of the Revdex.com submission, we have verified on March 8, 2014, the customer contacted Expedia requesting an early chealong with a request for a crib and refrigerator in her roomWe apologize for the misinformation she received as she was not informed this was based on availabilityHowever on October 21, 2015, the customer received a full refund in the amount of $with all hotel cancellation fees waivedIn addition the customer received a $Travel CouponWe apologize for any inconvenience that may have occurredAs this issue has been resolved, no further compensation will be providedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
September 14, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] *** We regret to hear [redacted] did not accept our response and/or resolution offered Since the customer is requesting a copy of the call recording, the customer will need to submit a court order subpoena in order for Expedia to provide the customer a copy of the recording We thank you for allowing us to address this matter further Sincerely, Delia K [redacted] Corporate Customer Service
June 23, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding hotel reservationsWe understand the customer is requesting a refund in the amount of $for their hotel booking The customer’s comment stated they encountered difficulties with their recent hotel reservation, and we would like to further research the matter in order to assist the customer with their concernsThe information provided in the customer’s comment was not linked to an account or itineraryWe ask the customer please provide us with an itinerary numberThe customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service %
February 10, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Ms [redacted] (Revdex.com case number [redacted] ) regarding a refund request Regrettably, the customer has not provided an itinerary number and a search of her name and the email address on this complaint do not return any records If Ms [redacted] would like to provide the itinerary number of the travel she is asking to be refunded, we will be happy to research the matter and reply with any resolution we can offer We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
September 02, 2016 RevDex.com Expedia.com – Dallas and Northeast Texas Complaint Department Re: Expedia Case #: [redacted] Dear RevDex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customer. We appreciate the BBB allowing us to address... the comments and concerns which have been brought to our attention. Expedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Expedia.com is responding to the consumer complaint from [redacted] (BBB complaint # [redacted] ) regarding the customer service issues. Upon researching Mr. [redacted] ’s complaint, we were unable to find the itinerary number the customer provided. Further research shows, contact information provided is linked to multiple accounts but no itinerary searches or customer service contact details were found. Please provide more information such as full itinerary number, other email address used to book the reservation. We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us at 1-800-Expedia (1-800-397-3342). Sincerely, Daniel A [redacted] Tier 3 Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like request a further update within days.Sincerely, [redacted]
May 23, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
July 21, Revdex.com E.com - Alaska, Oregon & Western Washington / E.ca - Mid-Western and Central Ohio Complaint Department Re: Expedia Case #: O- [redacted] Itinerary [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request We understand Ms [redacted] is writing regarding a coupon offer that did not correctly apply to her booking Our records reflect this matter was resolved on July 13, 2015, when Expedia processed an additional refund in the amount of $back to the customer’s original form of payment The time it takes to post the refund to her account depends on how quickly her credit card company processed refunds This refund, added to the original refund of $processed on July 4, provides the original $the customer should have received for the coupon offer she attempted to apply when booking her itinerary., It is never Expedia’s intent to inconvenience our customers and we do want to express our apologies to Ms [redacted] for this situationA previous agent added a $future travel coupon to her online account and we hope she will allow us the opportunity to improve upon her experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I am concerned about Expedia having told me they can see my trips for and that they can clearly see I spent enough money to justify my claimI do not understand why the flight information is needed if the amount of money I have spent clearly shows what my status should beI have a day old email from Tier Customer Support that supports what my status should beI'm just really confused by their responseSincerely, [redacted]
June 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the RevDex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint for Mr [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation On May 2, 2015, the customer self-booked a one-way flight reservation with travel protection for two travelers using Expedia’s website, itinerary [redacted] Travel was with [redacted] from Maui, Hawaii to San Francisco, CA, departing on May 26, On May 15, 2015, Mr [redacted] contacted Expedia and exchanged the tickets to a different destination, subject to the airline imposed penalty fee of $per person, for a total of $We understand he is requesting to receive a refund of the $penalty fees based on the travel insurance he purchased While we were unable to verify whether Expedia’s representative guaranteed a refund of the airline’s penalty fees at the time of exchange, Expedia is willing to issue a refund as an offer of good faith A refund in the amount of $was issued on June 23, 2015, back to the original form of paymentThe time it takes a refund to post to Mr [redacted] account depends on how quickly his credit card company processes refunds We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com Consumer reply from [redacted] Expedia, Incis responding to the consumer complaint Revdex.com case number [redacted] regarding a hotel reservationWe would like to thank them for the information received on October 13, The information included the itinerary number and email address associated with their hotel reservationOur records indicate on July 3, 2015, the customer self-booked a hotel reservation using the Expedia.com websiteAccommodations were at the [redacted] by Wyndham Union City/Atlanta Airport from September 25, 2015, to September 28, We understand from the complaint, the customer is requesting a refundExpedia.com acts only as an as a third party intermediary for travel providers such as hotels Expedia does not charge any cancellation or change fees for our hotels, however the hotel doesThe terms and conditions are agreed to by the customer at the time of booking and are listed on the customer’s itineraryCancellation or Change Policy • Cancellations or changes made after 3:PM (Eastern Daylight Time (US & Canada)) on September 25, are subject to a hotel fee equal to the first night's rate plus taxes and fees• Cancellations or changes made after cheon September 25, are subject to a hotel fee equal to 100% of the total amount paid for the reservationUpon receipt of the Revdex.com submission, we verified on September 26, 2015, the customer contacted Expedia stating upon arrival, the hotel did not have any rooms availableThe assisting representative contacted the hotel directly on behalf of the customer and was advised the customer arrived on September 26, 2015, at 4:59amThe status was already a “no-show” statusThe hotel refused a refund due to the terms and agreements agreed to by the customerOn October 3, 2015, an email was sent to the customer regarding the hotel response and their decision not to refundAs Expedia does not have the authority to override or to change the hotel’s policies we are unable to refund as requestedWe thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***