July 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered The tickets Mr [redacted] purchased are roundtrip fares; to determine the unused base fare on a roundtrip fare, the used flights must be re-priced as if they had been sold as one-way faresRegrettably, after repricing the outbound portion on Mr [redacted] tickets, Expedia determined that there will be no remaining value on his tickets if he cancels or tries to exchange his return flights As mentioned in our previous response, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand Expedia must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service?
Complaint: [redacted] I am rejecting this response because: This is falseI searched for a round trip ticket and was sold a round trip ticket, I never recieved notification of the itinerary being divided in to one ways until after I paidAs I said, I was ok with it because I was going to use it and billing was not a problem, But I do not accept being penalized double for a ticket which expedia sold as one whole roundtripSince the moment I searched to the moment I was about to pay the search engene and expedia web page always showed as one roundtrip, not one ways, this is very tricky and very unfair Im very sorry Expedia, I have been a customer of Expedia for years and I have never had a problem like thisIm very sorry to hear of this tricky and sneaky business from a company I trusted so much Sincerely, [redacted]
November 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] L [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Expedia NEVER responded back to me Yes, I spent about an hour of my time waiting on the phone while an Expedia Rep attempted to contact [redacted] Expedia rep stated someone would contact me but no one ever did I did not receive an email on March 18, from Expedia In fact this date is BEFORE the incident even happened I checked my charge card via the internet and see that [redacted] did give me a refund HOWEVER, neither EXPEDIA OR [redacted] advised me they were doing thatTherefore, you can close this account but what Expedia states is incorrect Sincerely, [redacted]
September 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting a refundOn September 21, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 15, 2016, the customer self-booked a flight reservation for [redacted] ***Travel was on [redacted] Air Lines, departing August 20, 2016, from San Francisco, California to Delhi, India; returning on September 20, 2016, from Delhi, India to San Francisco, California with Lufthansa AirlinesItinerary Number: [redacted] The customer is stating the traveler was not allowed to take the returning flightThe customer is stating they self-booked a new one-way flight for the traveler Upon further researching this matter, we can confirm on September 19, 2016, the customer contacted Expedia advising the airline did not allow the traveler [redacted] to board the return flight due to the traveler did not have a visa for the connection countries Expedia contacted [redacted] Air Lines; they advised they could not offer the customer any optionsExpedia contacted Lufthansa Airlines; they advised the only option is for the traveler to book a flight that only had one connectionExpedia advised the customer, the customer advised they would need to contact Expedia back In reviewing the customer’s account on September 19, 2016, the customer self-booked a one-way flight reservation for [redacted] ***Travel was on China Airlines, departing September 29, 2016, from Delhi, India to San Francisco, California with one connectionItinerary Number: [redacted] On September 27, 2016, Expedia contacted [redacted] Air Lines on the customer’s behalf; they advised the outbound was used and the return was not [redacted] Air Lines advised the return does not have any value on it Expedia can confirm the flight itinerary [redacted] was used Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing Expedia does not provide Passport/Visa requirements for international travelThe customer’s itinerary does provide a disclaimer for Passport/Visa requirements, which states: Proof of Citizenship is required for international travel When children are traveling, additional documentation may also be necessary It is your responsibility to meet entry requirements for the countries you are traveling to and connection through We hope the customer understandsExpedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: It's really truly sad that Expedia will not even look into the matter for me and research the issue on why I was not issued an itinerary number for my transactionAnd furthermore, Expedia will not help correct the mistake made on the plane tickets that were booked on WOW Airlines through ExpediaI certainly will never use Expedia ever again and I will spread the word to my friends and family on social media to the terrible experience I've had with booking, customer service, and even within this Revdex.com complaint system Attached is the screenshot from my email account showing the emails I received after I booked the trip on Expedia as evidence that Expedia is avoiding responsibility in this case Sincerely, [redacted]
August 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 21, 2015, Mrs [redacted] booked an Expedia Vacation Package which included roundtrip flights from Little Rock, Arkansas to San Diego, California, a three-night stay at the [redacted] from July 8, 2015, through July 11, and travel insurance We understand from Mrs [redacted] ’s complaint that she canceled her flight and was left with an airline creditMrs [redacted] states that she called Expedia to use her credit and received conflicting information regarding her credit amountShe was also not happy with the level of customer service that she received When Mrs [redacted] initially inquired about the amount of credit she had available, she was advised that she had $854.00; she was later advised that the amount was $We would like to offer our sincere apologies for any lack of service that MrsMrs [redacted] may have experienced when contacting our officeIt is never Expedia's intent to mislead or to inconvenience our clients, and we are sorry that she feels we have done so As stated in a correspondence to Mrs [redacted] dated July 26, 2015, we are honoring the amount that was initially provided which was $The airline rebooking fee of $will initially be collected upon rebooking, but will be refunded once the transaction is completedWe attempted to reach Mrs [redacted] by phone but were unsuccessful We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
May 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
April 28, Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.ca regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.ca is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight and hotel reservationsWe understand the customer is requesting a refund for her reservations The customer’s comment stated they encountered difficulties with their recent flight reservation, and we would like to further research the matter in order to assist the customer with their concernsThe information provided in the customer’s comment was not linked to an account or itineraryWe ask the customer please provide us with an itinerary numberThe customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service
April 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 15, 2016, Mr [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Los Angeles, California to Cancun, Mexico and a five-night stay at the Ocean Coral & Turquesa from May 18, 2016, through May 23, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Mr***’ complaint that he canceled his package on April 15, 2016, and received a refund for the hotel but, he was issued an airline credit for the airfareHe is now requesting that Expedia refund the $that he paid for the airline ticket The services provided by Expedia are that of a third party intermediary, the airline; in this case Aero Mexico, is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseThe customer will also see the airlines name in the transaction information of her credit card statementAs Aero Mexico was the merchant of record, they are also the party to determine the policy of their ticketsAs the tickets were non-refundable, Expedia is unable to honor Mr***’ request of a refundAero Mexico requires a rebooking fee of $to apply the credit towards the cost of new flights Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
I can only hope this gets refunded all of this could have been avoided if my situation with the refund was handled on a timely manner. I don't think it should take over a month to get something resolved, in fact the last supervisor I spoke with acknowledged the fact and added a 75 dollar voucher. I'm not out to get something out of anyone I just wished this process could have been handled better especially from a bug company like Expedia. I just checked my credit card and nothing showing any credits as of yet but I'll definitely keep an eye out for it and hope it doesn't slip through the rocks again. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
August 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] *** (Revdex.com case number [redacted] ) regarding her reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
October 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
June 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 24, 2015, Ms [redacted] booked a flight for travel May 20, 2015, through June 22, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] ’s complaint that she canceled the flight and was left with an airline creditShe states that she was informed by our representative that she had until May 30, 2016, to utilize the credit before it expired When a flight is canceled, email is generated that will inform customers about their airline creditThe email provides information such as; the credit amount, instructions on how to have the credit applied towards a new booking and the expiration date of the creditMs [redacted] states that she did not receive the email and is requesting that Expedia honor the creditWe are unable to honor the request as it request goes against the terms and conditions agreed to at the time of booking We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: It only takes a quick google search to see how many other people have been tricked by Expedia with this bait and switch tacticThey should take more effort to ensure customers are notifiedI have documents clearly stating that the $945.xx that I paid includes all taxes and feesI understand that there are optional fees like breakfast and parkingThose fees are my electionThe "resort fee" is not at my electionIt wasn't adequately disclosed to me and I still feel like Expedia used a bait and switch tacticI could have purchased the airline and hotel directly and actually saved $over the entire cost that I purchased through ExpediaSincerely, [redacted]
June 9, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from one of our hotel partners We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the vendor felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the supplier complaint filed by [redacted] on behalf of the [redacted] (Revdex.com [redacted] ) regarding an advertising complaint We understand Mr [redacted] is reporting a discrepancy with room advertising On June 8, 2015, we attempted to contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach himExpedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers We do not address inquiries from vendors via the Revdex.com We will forward his concerns to the appropriate department for follow-up For immediate attention, Mr [redacted] can also contact his Expedia Marketing Associate to advise of his concernsWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the emails continue after your pormised days I will reopen the complaint
July 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request through our Best Price Guarantee offer Our records reflect on May7, the customer accessed Expedia.com and booked a stay at the [redacted] Hotel in Provincetown, Massachusetts to check in on July 21, and checking out July 22, The customer found a lower offer for the hotel and requested a refund through our Best Price Guarantee program, which was found not to meet the requirements of the program At your request, we have reviewed the information againThe request does not meet the terms and conditions set forth in our Best Price Guarantee Under the Best Price Guarantee (BPG) program, Expedia will credit or refund the difference in price of the itinerary, if a customer finds a lower rate on Expedia.com or on another US based website that meets the program guidelines The price match request must be submitted online and be an identical match to original booking, including terms and conditions such as the cancellation policyThe lower priced itinerary needs to meet specific requirements to qualify and the screen shot of the comparison booking must be of a fully booked itinerary up to the point where it shows the full cost of the reservation, if the customer were to proceed with paying for it, including all taxes and hotel fees The following link is to the Expedia Best Price Guarantee Terms and Conditions as provided on the website: http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US: Ms [redacted] ’s first request contained a screen shot of the banner page on Trip Advisor Trip Advisor is not an actual booking site It is a comparison site that gathers information from many companies and the banner pricing it shows is an estimate price, The second request from the customer is a link to the hotel’s site, but again does not have a booking screen shot for comparison, as required by the terms of this promotion This caused the review team to reject the request It is never Expedia’s intention to inconvenience or frustrate our valued customers; however it is necessary for the terms of our promotions to be met so that all customers are treated equally While we cannot provide a Best Price Guarantee Refund, because the terms of the promotion were not met, as a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within her accountWe hope she will allow us the opportunity to serve her again in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The air lines ave only processed one refund still haven't received the other oneThis claim needs to be open, let me know if you need any additional informationThank youSincerely, [redacted]
July 23, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from Mr [redacted] We regret to hear Mr [redacted] did not accept our response and/or resolution offered The tickets Mr [redacted] purchased are roundtrip fares; to determine the unused base fare on a roundtrip fare, the used flights must be re-priced as if they had been sold as one-way faresRegrettably, after repricing the outbound portion on Mr [redacted] tickets, Expedia determined that there will be no remaining value on his tickets if he cancels or tries to exchange his return flights As mentioned in our previous response, Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers [redacted] is the operating carrier and merchant of record (the entity that received the funds and the company that charged the credit card)We hope you understand Expedia must adhere to the policies dictated by the airlines We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Lidiya N [redacted] Tier Customer Service?
Complaint: [redacted] I am rejecting this response because: This is falseI searched for a round trip ticket and was sold a round trip ticket, I never recieved notification of the itinerary being divided in to one ways until after I paidAs I said, I was ok with it because I was going to use it and billing was not a problem, But I do not accept being penalized double for a ticket which expedia sold as one whole roundtripSince the moment I searched to the moment I was about to pay the search engene and expedia web page always showed as one roundtrip, not one ways, this is very tricky and very unfair Im very sorry Expedia, I have been a customer of Expedia for years and I have never had a problem like thisIm very sorry to hear of this tricky and sneaky business from a company I trusted so much Sincerely, [redacted]
November 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] L [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Expedia NEVER responded back to me Yes, I spent about an hour of my time waiting on the phone while an Expedia Rep attempted to contact [redacted] Expedia rep stated someone would contact me but no one ever did I did not receive an email on March 18, from Expedia In fact this date is BEFORE the incident even happened I checked my charge card via the internet and see that [redacted] did give me a refund HOWEVER, neither EXPEDIA OR [redacted] advised me they were doing thatTherefore, you can close this account but what Expedia states is incorrect Sincerely, [redacted]
September 27, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand [redacted] is requesting a refundOn September 21, 2016, we received receipt of the Revdex.com complaint Our records reflect on August 15, 2016, the customer self-booked a flight reservation for [redacted] ***Travel was on [redacted] Air Lines, departing August 20, 2016, from San Francisco, California to Delhi, India; returning on September 20, 2016, from Delhi, India to San Francisco, California with Lufthansa AirlinesItinerary Number: [redacted] The customer is stating the traveler was not allowed to take the returning flightThe customer is stating they self-booked a new one-way flight for the traveler Upon further researching this matter, we can confirm on September 19, 2016, the customer contacted Expedia advising the airline did not allow the traveler [redacted] to board the return flight due to the traveler did not have a visa for the connection countries Expedia contacted [redacted] Air Lines; they advised they could not offer the customer any optionsExpedia contacted Lufthansa Airlines; they advised the only option is for the traveler to book a flight that only had one connectionExpedia advised the customer, the customer advised they would need to contact Expedia back In reviewing the customer’s account on September 19, 2016, the customer self-booked a one-way flight reservation for [redacted] ***Travel was on China Airlines, departing September 29, 2016, from Delhi, India to San Francisco, California with one connectionItinerary Number: [redacted] On September 27, 2016, Expedia contacted [redacted] Air Lines on the customer’s behalf; they advised the outbound was used and the return was not [redacted] Air Lines advised the return does not have any value on it Expedia can confirm the flight itinerary [redacted] was used Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and are subject to the rules and restrictions of the vendorsAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing Expedia does not provide Passport/Visa requirements for international travelThe customer’s itinerary does provide a disclaimer for Passport/Visa requirements, which states: Proof of Citizenship is required for international travel When children are traveling, additional documentation may also be necessary It is your responsibility to meet entry requirements for the countries you are traveling to and connection through We hope the customer understandsExpedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: It's really truly sad that Expedia will not even look into the matter for me and research the issue on why I was not issued an itinerary number for my transactionAnd furthermore, Expedia will not help correct the mistake made on the plane tickets that were booked on WOW Airlines through ExpediaI certainly will never use Expedia ever again and I will spread the word to my friends and family on social media to the terrible experience I've had with booking, customer service, and even within this Revdex.com complaint system Attached is the screenshot from my email account showing the emails I received after I booked the trip on Expedia as evidence that Expedia is avoiding responsibility in this case Sincerely, [redacted]
August 4, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 21, 2015, Mrs [redacted] booked an Expedia Vacation Package which included roundtrip flights from Little Rock, Arkansas to San Diego, California, a three-night stay at the [redacted] from July 8, 2015, through July 11, and travel insurance We understand from Mrs [redacted] ’s complaint that she canceled her flight and was left with an airline creditMrs [redacted] states that she called Expedia to use her credit and received conflicting information regarding her credit amountShe was also not happy with the level of customer service that she received When Mrs [redacted] initially inquired about the amount of credit she had available, she was advised that she had $854.00; she was later advised that the amount was $We would like to offer our sincere apologies for any lack of service that MrsMrs [redacted] may have experienced when contacting our officeIt is never Expedia's intent to mislead or to inconvenience our clients, and we are sorry that she feels we have done so As stated in a correspondence to Mrs [redacted] dated July 26, 2015, we are honoring the amount that was initially provided which was $The airline rebooking fee of $will initially be collected upon rebooking, but will be refunded once the transaction is completedWe attempted to reach Mrs [redacted] by phone but were unsuccessful We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
May 16, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding their reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this caseSincerely, Tier Customer Service
April 28, Revdex.comE.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.ca regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia.ca is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding flight and hotel reservationsWe understand the customer is requesting a refund for her reservations The customer’s comment stated they encountered difficulties with their recent flight reservation, and we would like to further research the matter in order to assist the customer with their concernsThe information provided in the customer’s comment was not linked to an account or itineraryWe ask the customer please provide us with an itinerary numberThe customer may also provide the email address used to make their reservation so that we may fully review the concerns the customer noted We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] Tier Customer Service
April 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 15, 2016, Mr [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Los Angeles, California to Cancun, Mexico and a five-night stay at the Ocean Coral & Turquesa from May 18, 2016, through May 23, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Mr***’ complaint that he canceled his package on April 15, 2016, and received a refund for the hotel but, he was issued an airline credit for the airfareHe is now requesting that Expedia refund the $that he paid for the airline ticket The services provided by Expedia are that of a third party intermediary, the airline; in this case Aero Mexico, is the merchant of record (i.ethe company who charged the customer’s credit card) and as such accepted the funds for the purchaseThe customer will also see the airlines name in the transaction information of her credit card statementAs Aero Mexico was the merchant of record, they are also the party to determine the policy of their ticketsAs the tickets were non-refundable, Expedia is unable to honor Mr***’ request of a refundAero Mexico requires a rebooking fee of $to apply the credit towards the cost of new flights Please note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to them We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
I can only hope this gets refunded all of this could have been avoided if my situation with the refund was handled on a timely manner. I don't think it should take over a month to get something resolved, in fact the last supervisor I spoke with acknowledged the fact and added a 75 dollar voucher. I'm not out to get something out of anyone I just wished this process could have been handled better especially from a bug company like Expedia. I just checked my credit card and nothing showing any credits as of yet but I'll definitely keep an eye out for it and hope it doesn't slip through the rocks again. RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
August 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] *** (Revdex.com case number [redacted] ) regarding her reservation As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
October 11, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
June 15, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on February 24, 2015, Ms [redacted] booked a flight for travel May 20, 2015, through June 22, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative We understand from Ms [redacted] ’s complaint that she canceled the flight and was left with an airline creditShe states that she was informed by our representative that she had until May 30, 2016, to utilize the credit before it expired When a flight is canceled, email is generated that will inform customers about their airline creditThe email provides information such as; the credit amount, instructions on how to have the credit applied towards a new booking and the expiration date of the creditMs [redacted] states that she did not receive the email and is requesting that Expedia honor the creditWe are unable to honor the request as it request goes against the terms and conditions agreed to at the time of booking We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: It only takes a quick google search to see how many other people have been tricked by Expedia with this bait and switch tacticThey should take more effort to ensure customers are notifiedI have documents clearly stating that the $945.xx that I paid includes all taxes and feesI understand that there are optional fees like breakfast and parkingThose fees are my electionThe "resort fee" is not at my electionIt wasn't adequately disclosed to me and I still feel like Expedia used a bait and switch tacticI could have purchased the airline and hotel directly and actually saved $over the entire cost that I purchased through ExpediaSincerely, [redacted]
June 9, 2015Revdex.comAlaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case#O-*** Dear Revdex.com: Thank you for taking the time to contact Expedia, Incregarding an issue from one of our hotel partners We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the vendor felt his concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the supplier complaint filed by [redacted] on behalf of the [redacted] (Revdex.com [redacted] ) regarding an advertising complaint We understand Mr [redacted] is reporting a discrepancy with room advertising On June 8, 2015, we attempted to contact Mr [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach himExpedia serves as a third-party intermediary with travel providers such as hotels, car rental agencies and airlines, and subject to the rules and restrictions of those providers We do not address inquiries from vendors via the Revdex.com We will forward his concerns to the appropriate department for follow-up For immediate attention, Mr [redacted] can also contact his Expedia Marketing Associate to advise of his concernsWe thank you for allowing us to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, [redacted] ***Tier Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If the emails continue after your pormised days I will reopen the complaint
July 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request through our Best Price Guarantee offer Our records reflect on May7, the customer accessed Expedia.com and booked a stay at the [redacted] Hotel in Provincetown, Massachusetts to check in on July 21, and checking out July 22, The customer found a lower offer for the hotel and requested a refund through our Best Price Guarantee program, which was found not to meet the requirements of the program At your request, we have reviewed the information againThe request does not meet the terms and conditions set forth in our Best Price Guarantee Under the Best Price Guarantee (BPG) program, Expedia will credit or refund the difference in price of the itinerary, if a customer finds a lower rate on Expedia.com or on another US based website that meets the program guidelines The price match request must be submitted online and be an identical match to original booking, including terms and conditions such as the cancellation policyThe lower priced itinerary needs to meet specific requirements to qualify and the screen shot of the comparison booking must be of a fully booked itinerary up to the point where it shows the full cost of the reservation, if the customer were to proceed with paying for it, including all taxes and hotel fees The following link is to the Expedia Best Price Guarantee Terms and Conditions as provided on the website: http://www.expedia.com/p/info-other/guarantees.htm?mcicid=hp.bpg"US: Ms [redacted] ’s first request contained a screen shot of the banner page on Trip Advisor Trip Advisor is not an actual booking site It is a comparison site that gathers information from many companies and the banner pricing it shows is an estimate price, The second request from the customer is a link to the hotel’s site, but again does not have a booking screen shot for comparison, as required by the terms of this promotion This caused the review team to reject the request It is never Expedia’s intention to inconvenience or frustrate our valued customers; however it is necessary for the terms of our promotions to be met so that all customers are treated equally While we cannot provide a Best Price Guarantee Refund, because the terms of the promotion were not met, as a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within her accountWe hope she will allow us the opportunity to serve her again in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: The air lines ave only processed one refund still haven't received the other oneThis claim needs to be open, let me know if you need any additional informationThank youSincerely, [redacted]