July 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 16, 2015, Mrs [redacted] booked a one-night stay at the [redacted] from June 16, through June 17, 2015.We understand from Mrs [redacted] complaint that she is requesting a refund for the hotel and a for a cab ride that her husband had taken Mrs [redacted] says when she booked the reservation for her husband; the booking representative advised her that the property had shuttle service to and from the airportShe says that Mr [redacted] was not happy with the [redacted] and checked out early as a result We regret to hear that Mr [redacted] vacation experience was not to his satisfactionWe have further researched Mrs [redacted] complaint and after giving the matter our full consideration we have issued a refund of $to the original form of paymentRefunds like this generally take 3-business days to post; depending on how quickly the credit card company processes refundsWe also issued an Expedia Travel Coupon valued at $for the inconvenience We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
May 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refund On May 3, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint Our records reflect on February 2, 2016, the customer self-booked a pay later hotel reservation, using Expedia.com The hotel stay was at the Millennium Taiba Hotel Madinah, chedate February 23, 2016, check-out date February 26, The customer is stating they submitted a Best Price Guarantee claim; however has not received the refund for the difference Upon further researching this matter, we can confirm on February 2, 2016, the customer submitted a Best Price Guarantee claim to Expedia with an attachment On that same day, our agent replied to the customer, advising we will contact him within hours On February 7, 2016, Expedia replied to the customer, advising, his attachment does not qualify for the Best Price Guarantee The claim must have hotel detailed information, including dates and number of guest On that same day, the customer replied, advising they have additional attachments, reflecting the detailed information The customer’s email did have the attachments On February 10, 2016, Expedia replied to the customer, advising, the Best Price Guarantee claim that was submitted does qualify for the Best Price Guarantee The customer was advised; they will receive a refund in the amount of $ and will be processed within days after the trip is completed Our agent also, advised the customer to send a copy of the hotel receipt showing what the hotel charged the customer Our agent advised the customer, they also qualify for the $coupon, and it will be added to his account within weeks after the trip is completed Expedia can confirm the customer emailed and contacted us several times, regarding his refund and coupon In reviewing Mr [redacted] account the customer was refunded for the Best Price Guarantee on April 18, in the amount of $ The coupon of $was added to the customer’s account, and it is still active On May 3, 2016, Expedia contacted the customer to advise him of the refund and coupon The customer advised that he did receive the refund and coupon and considers the Revdex.com complaint as closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
April 30, Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from youExpedia, Incisresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )regarding a package reservation for flight, hotel, and car rentalWeunderstand Mr [redacted] is stating the hotel portion of his itinerary wascancelled in error and he had no room reservation when he arrived for hisvacationOn April 28, 29, and 30, we contacted Customer to acknowledgereceipt of their Revdex.com complaint and request additional informationOur records indicate On3/16/the customer booked a package trip from Los Angeles to Hawaii flying [redacted] on April 14, with a car rental from [redacted] and ahotel stay at the [redacted] Honolulu, Hawaii, arriving onApril 14, checking out and returning to Los Angeles, CA on 4/20/ Itinerary [redacted] On 3/18/thecustomer contacted an Expedia agent to inquire about cancelling the entiretravel package due to a family issue The customer’s itinerary was non-refundable;however through the process of checking each portion of the itinerary, itappears the hotel was inadvertently cancelled in error We spoke with theguest reservations and accounting departments at the [redacted] and their records show the guest was moved to another of their properties thefirst night of his reservation and they then re-instated his reservation andprovided him with a room at the reserved property for the rest of hisstay They have indicated they havebilled Expedia for his entire stay and do not show charging the customer anyout of pocket charges for his accommodationsThere may have been incidental charges and/or resort fees that are notcharged to the customer when booking though Expedia, that he would have paid atcheck out Those are the customer’sresponsibility during any stay However, if thecustomer feels this information is incorrect, we will need for him to provide receiptsshowing that he had out of pocket costs for his basic room fees If he will provide those, Expedia will verifythem and provide a refund for anything he was charged due to the roomcancellation error, in excess of what the original room price of $$1128.90,which was part of his total itinerary cost of $3, In addition to any refund that may be offeredto the customer, pending provision of receipts, we have added an Expedia TravelCoupon in the amount of $to his Expedia account under his email address [redacted] @gmail.com Expedia Travel Coupons can be redeemed towardthe future purchase of an Expedia Special Rate Hotel either as a standalonereservation or in a Vacation PackageThe coupon is valid for one year from thedate of issue and is immediately accessible within your accountWe hope youwill allow us the opportunity to improve upon your experience in the futureExpedia truly regretsthe service Mr [redacted] received was less than satisfactory, while trying tocontact Expedia for assistance with this matter Comments such as his areread by numerous people within Expedia and help shape our policies andpractices It is never Expedia's intent to inconvenience our clients andit is disheartening when our clients feel we have not met the standards towhich we hold our organization and employees, as we attempt to provide the mostefficient, quality customer service available We would like to assureyou that your business is important to usWe thank you forallowing us the opportunity to address the issues that were brought to ourattention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerService
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr***’s complaintAt this time we are requesting Mr [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
December 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel We understand Ms [redacted] is seeking a refund for a price difference for a recent hotel booked through Expedia We researched this matter further and our records show a hotel reservation for Wingate By Wydnham was booked on our mobile site by Ms [redacted] or an authorized user to their Expedia accountPlease be advised prices and availability are subject to change, and rates are not guaranteed until the booking is completed and payment is received Under circumstances we do not honor price differences, however taking into account your experience and that Ms [redacted] is a frequent user of Expedia, as a one-time courtesy we have honored your refund in the amount of $to card ending ***, you should expect to receive your refund within business days from today’s date We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 29, 2016, Mr [redacted] booked roundtrip flights from New York, New York to Seattle, WashingtonThe travel date for both outbound and inbound was May 13, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative On May 5, 2016, Mr [redacted] contacted our office to address this errorHe explained that his flight was to depart the following day, but his reservation was for May 13th onlyAfter reviewing the terms of the ticket, we informed Mr [redacted] that the tickets were non-refundable and non-changeable per airline policyMr [redacted] insisted that Expedia resolve the issue but, Expedia made no errors on the itinerary that would allow us to issue a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
December 12, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refundOn December 6, 2016, we received receipt of the Revdex.com complaint Our records reflect on December 2, 2016, the customer self-booked a flight reservationTravel is on United Airlines, departing December 15, 2016, from Sacramento, California to Dallas, FtWorth Texas; returning on December 16, 2016, from Dallas, FtWorth Texas to Sacramento, CaliforniaThe customer is stating was unaware that the flight reservation was nonrefundable Upon further researching this matter, we have no record the customer contacted Expedia regarding the flight Expedia was able to review the customer’s booking session that was made on December 2, During the booking and checkout path on our website, it was disclosed that the flight was nonrefundable, non-changeableOur website did disclose that the exact flight details would be available after completing the booking Expedia does advertise the customer can cancel the flight reservation within 24-hours after the booking; however the customer must read the terms and conditions specific to their itinerary Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
August 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a flight creditOn August 12, 2016, we received receipt of the Revdex.com complaint Our records reflect on January 18, 2016, the customer self-booked a package reservation for [redacted] and [redacted] Travel is on [redacted] , departing October 12, 2016, from Minneapolis, Minnesota to Panama City, Florida; returning on October 21, 2016, from Panama City, Florida to Minneapolis, MinnesotaThe package includes a rental car with [redacted] in Panama City, Florida, pidate October 12, 2016, drop-off date October 21, The customer is stating they canceled the airline ticket for [redacted] The customer is stating that Expedia advised the customer that the flight credit would be under the [redacted] nameThe customer is stating he contacted Expedia to use the flight credit; however advised flight credit was is under [redacted] name Upon further researching this matter, we can confirm on June 7, 2016, the customer contacted Expedia to cancel the airline ticket for [redacted] Expedia advised the customer that the ticket was nonrefundable; however would have a flight credit under [redacted] nameExpedia advised the customer they would be responsible for the change fee of $200.00; plus any fare difference On August 25, 2016, Expedia located the call recording for June 7, 2016, however we are no longer are able to listen to the recordingBased on the airline policy the tickets are nonrefundable, no name changes are allowed This information is provided on the customer’s itinerary; which they did agree to at the time of the bookingThe customer’s itinerary does clearly state that the original ticket holder must use the ticket Expedia can confirm the airline ticket for Mr [redacted] is active for travel on October 12, Ms [redacted] will have an airline credit with [redacted] The flight credit is valid for year from the issue date from January 18, If Ms [redacted] does not use the flight credit [redacted] will consider the flight credit as a lost value We hope the customer understands Expedia cannot honor the request for the flight credit We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com May 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package bookingWe understand Mr [redacted] is requesting a refund of $146.90USDThe customer stated he booked a package reservation via Expedia.com website, after the customer had verified he would receive a 10% discount, in addition to rewards points for being a first time client, booking on Expedia.comHowever, the customer stated he did not receive the refund or the pointsPer Mr [redacted] , he contacted Expedia.com customer service and was advised his reservation had been purchased into a single use account, which prevented the customer from receiving the promotional benefitsThe customer requests to have the 10% discount honored, in addition to the points earned in this purchaseOn April 19, 2016, we received receipt of the Revdex.com complaint On April 7, 2016, Mr [redacted] self-booked package reservation via an Expedia.com single use account, itinerary [redacted] with American Airlines and Aria Resort & CasinoDeparture is on July 3, from Boston to Las VegasReturn is on July 8, from Las Vegas to BostonHotel cheis also on July 03, and check-out on July 08, Package Flight $881.02USD + Hotel $588.05USD = Total amount $1,469.07USD) Our records indicate on April 8, 2016, the customer contacted Expedia to complaint about the promotion mentioned on paragraph Our agent verified the booking was completed into a single use accountThe customer was advised he would not receive the rewards points as he had not met the criteria of Expedia.com Rewards Program; which determines the travelers must be logged into their permanent account and be registered into Expedia.com Rewards Program, in order to receive the points In reviewing our records we confirmed Expedia.com did not have a promotion during the time the customer booked the reservation, which would benefit the customer with a 10% discount of the bookingAs per the terms and conditions of Expedia.com Rewards Program, the traveler must be logged into a permanent account, in order to receive points for the trips purchasedThe points will be released to customer, after the trip is completed, if the customer meets the terms and conditions of Expedia.com Rewards Program; which were accepted by the customer at the time he enrolled the rewards programTherefore, Expedia will not be able to honor the customer request regarding the reward points, as the reservation is not in compliance to Expedia Rewards Program Terms and ConditionsHowever, after giving full consideration to Mr [redacted] complaint, Expedia.com added a $150.00USD travel coupon into the customer’s permanent account, as a one-time courtesy and appreciation for his business We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
August 13, Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Mr [redacted] did not accept our response and/or resolution offeredOur records show on July 17, 2015, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a travel commencing on July 26, and ending July 27, under email address lisam***@gmail.comWe understand from Mr***’s complaint, after realizing the wrong dates were booked, he proceeded to contact Expedia’s customer support for assistanceMr [redacted] is requesting a full refund for the unused hotel reservationUpon researching the customer’s complaint, we can confirm Mr [redacted] brought this matter to our attention on July 17, Expedia proceeded to advocate on the customer’s behalf by contacting the hotel regarding the refund requestThe hotel advised Expedia a refund cannot be processed since it was booked as a non-refundable reservationWe can also confirm that throughout the booking process, and in the confirmation page, travel dates were July to July 27, Mr [redacted] was also provided with the hotel’s cancelation policy Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorExpedia can only advocate on the customer’s behalf related to any refund requestsBased on the information provided above, we are unable to honor Mr***’s request for a refundWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Angel A [redacted] Tier Customer Service
August 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the customer’s Expedia account We understand Mr [redacted] is requesting a credit On August 9, 2016, we received receipt of the Revdex.com complaint Our records reflect the customer has not recently booked any reservationsThe last date the customer booked a reservation using Expedia.com was in September In reviewing the customer’s account, the customer does have in available pointsThe points will expire if no additional reservations are booked by April 22, If the customer has forgotten their password, Expedia can provide the steps on how the customer can reset their password: Go to the Expedia.com website and click on Sign in Click the Forgot your password The website will ask the customer to enter their email address [redacted] gmail.com; which is linked to the customer’s account Click the Reset My Password, the customer will be emailed instructions on how to reset their password Please note for security safeguards, resetting the password will remove any credit card information that is stored in the customer’s account We hope the customer understands Expedia cannot honor the request to add any credits or points to the customer’s account We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I was told my Dollar arentwl that is was required that I get the insurance ornthey wouldn't rent me the car and I would have been stuck in orlando, FLExpedia never told me that I would be required to purchase extra insuranceI was told that with fees my rental would have been $which is all I ever agreed toI feel that Expedia should have told me that when I agreed to rent the car and they should work it out with Dollar Rental to refund me Sincerely, [redacted] ***
February Revdex.com Northwest Complaint Department RE: Expedia Inc Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns that have been brought to our attentionExpedia.com is disheartened that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding his car hire bookingWe understand Mr [redacted] is seeking a refund for the car hire due to late check in with the vendor Our records show the customer booked Thrifty/Hertz car hire on July While we do not see any error on behalf of Expedia, we are willing to issue a onetime courtesy refund of EUROnce accepted by Mr [redacted] , the refund will take seven to days to reflect on his billing statement on the original form of payment Again, we thank you for allowing us the opportunity to address this issue that was brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Tier Customer ServiceExpedia
February 18, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationUpon receipt of the Revdex.com submission, we have verified this issue has been handled by Crystal L [redacted] in the Expedia’s Executive Escalation Department on February 17, If Mr [redacted] issue has still not been resolved we ask him to please feel free to contact our Customer Support Representatives and refer to Case # [redacted] We thank you for allowing us the opportunity to address the issues brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Thank you for the detailed response, really appreciate the time that was taken for thisI'm not satisfied with the final outcome but will understand why Expedia is making that statement From Expedia point of view, the flight was canceledFrom the customer point of view, the flight was changedI'd have hoped/assumed Expedia would stand by their customers on their exact experience, but the reality is Expedia stands by what 'it' thinks based on its policy, even when that is different from the exact experience of the customersThe fact that the current systems are doing it this way today doesn't necessarily mean that it is the 'right' thing for the customersSome flight changes are inevitably done at last minuteIt won't be practical for customers to always call Expedia first to make this kind of changesAlthough airlines may need to takeover, Expedia can still do something to protect the customers' right, which it failed to do in this particular case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Please see the attachment for a detailed explanation as to why I am rejecting the offerSincerely, [redacted] Dear Expedia, Incand the Revdex.com, In response to an Expedia Incoffer of goodwill, a $Travel Coupon that can be used at a later booking with their company, I can only feel great insultExpedia advertised a set rate which was not given due to an error by an Expedia employee, then an Expedia manager asked for me to pay to have the itinerary changedThe Expedia employee had made a mistake, and not as Expedia management said 'a change to the rate'When I asked Expedia to correct their mistakes, without charging me anything, but by taking responsibility for their company's errors Expedia took the exact same course of action that I had already taken myself and refused to correct their own company system informationAll of which could have simply been resolved inside their own officesExpedia did not have to bother the people at the hotelThe hotel is in no way responsible for Expedia's faulty computer system or Expedia's lack of competent staffThe hotel offered children under stay free with a parentThe room rate should have been for the advertised rateIt is in no way the fault of the hotelI do not wish to cancel my reservationI did receive numerous crank calls from a number which left no messages on my voice-mail identifying themselves as Expedia Incor leaving any kind of message at allI would like Expedia to refund the full amount of $that I have already paidI deserve this, because my family had to incur the hardships this one reservation has cost usMy families’ hourly rate of income is $I don’t know what Expedia's hourly rate of pay is but I can assume that it is much less than thatWe have had to spend many hours on this ridiculous problem that is completely an internal Expedia issueExpedia, or any company in the U.S., should never be allowed to charge a customer for their own internal mistakesHowever, that is just what Expedia has tried to doExpedia is trying to steal from my familyTo this date Expedia has never offered to refund any overcharges due to their employees’ carelessnessI know of no ethical business practices that allow a company to demand the customer pay for their company's mistakesI find the offer of goodwill to have me pay Expedia more money for the hardship of all the lost hours that I have had to endure to be repugnant and unethicalI have brought this case to the attention of the Revdex.comNot only to receive a refund, but to also make Expedia and other people aware of Expedia's disreputeIt is obvious to me that Expedia is conducting their company in disreputable business practicesI thought I had made it clear, before, that I have no wish to do any further business with Expedia IncMy family has to travel cross country extensively throughout the year for personal reasonsWe have to make many reservations, costing many thousands of dollars, this coming year and none of it will be through Expedia or any of their affiliatesWe absolutely do not, and never will, trust Expedia or any other disreputable company with helping me to make those travel arrangementsI have in fact already made further reservations with Expedia's largest competitor as Expedia obviously can never be trustedI will make sure that my immediate family, extended family, and friends know of just how intolerably insulted I have been by this experienceA full refund of the monies I entrusted to Expedia in U.Sdollars, and not a travel coupon where I will only have to spend more money with Expedia in order to receive any reparationThat is the least that Expedia could begin to offer me to make amends With all sincerity, Mrs [redacted] ***
June 6, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a full refundOn May 30, 2017, we received receipt of the Revdex.com complaint On June 2, 2017, Expedia sent an email to [redacted] @gmail.com; which is linked to the customer’s account requesting that the customer send the original confirmation email that was sent on June 24, Expedia request that the customer also send a copy of the billing statement reflecting the charges for each booking The customer can send the information via the Revdex.com link We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
July 1, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on June 16, 2015, Mrs [redacted] booked a one-night stay at the [redacted] from June 16, through June 17, 2015.We understand from Mrs [redacted] complaint that she is requesting a refund for the hotel and a for a cab ride that her husband had taken Mrs [redacted] says when she booked the reservation for her husband; the booking representative advised her that the property had shuttle service to and from the airportShe says that Mr [redacted] was not happy with the [redacted] and checked out early as a result We regret to hear that Mr [redacted] vacation experience was not to his satisfactionWe have further researched Mrs [redacted] complaint and after giving the matter our full consideration we have issued a refund of $to the original form of paymentRefunds like this generally take 3-business days to post; depending on how quickly the credit card company processes refundsWe also issued an Expedia Travel Coupon valued at $for the inconvenience We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
May 3, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting a refund On May 3, 2016, we contacted Mr [redacted] to acknowledge receipt of the Revdex.com complaint Our records reflect on February 2, 2016, the customer self-booked a pay later hotel reservation, using Expedia.com The hotel stay was at the Millennium Taiba Hotel Madinah, chedate February 23, 2016, check-out date February 26, The customer is stating they submitted a Best Price Guarantee claim; however has not received the refund for the difference Upon further researching this matter, we can confirm on February 2, 2016, the customer submitted a Best Price Guarantee claim to Expedia with an attachment On that same day, our agent replied to the customer, advising we will contact him within hours On February 7, 2016, Expedia replied to the customer, advising, his attachment does not qualify for the Best Price Guarantee The claim must have hotel detailed information, including dates and number of guest On that same day, the customer replied, advising they have additional attachments, reflecting the detailed information The customer’s email did have the attachments On February 10, 2016, Expedia replied to the customer, advising, the Best Price Guarantee claim that was submitted does qualify for the Best Price Guarantee The customer was advised; they will receive a refund in the amount of $ and will be processed within days after the trip is completed Our agent also, advised the customer to send a copy of the hotel receipt showing what the hotel charged the customer Our agent advised the customer, they also qualify for the $coupon, and it will be added to his account within weeks after the trip is completed Expedia can confirm the customer emailed and contacted us several times, regarding his refund and coupon In reviewing Mr [redacted] account the customer was refunded for the Best Price Guarantee on April 18, in the amount of $ The coupon of $was added to the customer’s account, and it is still active On May 3, 2016, Expedia contacted the customer to advise him of the refund and coupon The customer advised that he did receive the refund and coupon and considers the Revdex.com complaint as closed We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
April 30, Better BusinessBureauAlaska, Oregon &Western Washington Complaint Department Re: Expedia Case #: O-*** Dear Better BusinessBureau, Thank you for takingthe time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to addressthe comments and concerns which have been brought to our attention Expedia, Incis disheartened the customerfelt their concerns were not resolved adequately by our company prior toseeking further actions from youExpedia, Incisresponding to the consumer complaint from [redacted] (Revdex.com case number [redacted] )regarding a package reservation for flight, hotel, and car rentalWeunderstand Mr [redacted] is stating the hotel portion of his itinerary wascancelled in error and he had no room reservation when he arrived for hisvacationOn April 28, 29, and 30, we contacted Customer to acknowledgereceipt of their Revdex.com complaint and request additional informationOur records indicate On3/16/the customer booked a package trip from Los Angeles to Hawaii flying [redacted] on April 14, with a car rental from [redacted] and ahotel stay at the [redacted] Honolulu, Hawaii, arriving onApril 14, checking out and returning to Los Angeles, CA on 4/20/ Itinerary [redacted] On 3/18/thecustomer contacted an Expedia agent to inquire about cancelling the entiretravel package due to a family issue The customer’s itinerary was non-refundable;however through the process of checking each portion of the itinerary, itappears the hotel was inadvertently cancelled in error We spoke with theguest reservations and accounting departments at the [redacted] and their records show the guest was moved to another of their properties thefirst night of his reservation and they then re-instated his reservation andprovided him with a room at the reserved property for the rest of hisstay They have indicated they havebilled Expedia for his entire stay and do not show charging the customer anyout of pocket charges for his accommodationsThere may have been incidental charges and/or resort fees that are notcharged to the customer when booking though Expedia, that he would have paid atcheck out Those are the customer’sresponsibility during any stay However, if thecustomer feels this information is incorrect, we will need for him to provide receiptsshowing that he had out of pocket costs for his basic room fees If he will provide those, Expedia will verifythem and provide a refund for anything he was charged due to the roomcancellation error, in excess of what the original room price of $$1128.90,which was part of his total itinerary cost of $3, In addition to any refund that may be offeredto the customer, pending provision of receipts, we have added an Expedia TravelCoupon in the amount of $to his Expedia account under his email address [redacted] @gmail.com Expedia Travel Coupons can be redeemed towardthe future purchase of an Expedia Special Rate Hotel either as a standalonereservation or in a Vacation PackageThe coupon is valid for one year from thedate of issue and is immediately accessible within your accountWe hope youwill allow us the opportunity to improve upon your experience in the futureExpedia truly regretsthe service Mr [redacted] received was less than satisfactory, while trying tocontact Expedia for assistance with this matter Comments such as his areread by numerous people within Expedia and help shape our policies andpractices It is never Expedia's intent to inconvenience our clients andit is disheartening when our clients feel we have not met the standards towhich we hold our organization and employees, as we attempt to provide the mostefficient, quality customer service available We would like to assureyou that your business is important to usWe thank you forallowing us the opportunity to address the issues that were brought to ourattention If you have any furtherquestions or concerns regarding this matter, please feel free to contact us Sincerely, [redacted] ***Tier CustomerService
October 14, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you The information provided in the complaint that we received from your office was not sufficient to allow us to locate an account or an itinerary associated with Mr***’s complaintAt this time we are requesting Mr [redacted] please provide an itinerary number for his booking and the email address associated with his Expedia accountThis information will enable us to appropriately address the situation and upon receipt, Expedia will be able to assist further We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a refund Upon further research, we are unable to locate an Expedia account related to [redacted] complaintWe respectfully request that Ms [redacted] provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address Ms [redacted] concerns If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Delia K [redacted] Tier Customer Service
December 16, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel We understand Ms [redacted] is seeking a refund for a price difference for a recent hotel booked through Expedia We researched this matter further and our records show a hotel reservation for Wingate By Wydnham was booked on our mobile site by Ms [redacted] or an authorized user to their Expedia accountPlease be advised prices and availability are subject to change, and rates are not guaranteed until the booking is completed and payment is received Under circumstances we do not honor price differences, however taking into account your experience and that Ms [redacted] is a frequent user of Expedia, as a one-time courtesy we have honored your refund in the amount of $to card ending ***, you should expect to receive your refund within business days from today’s date We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Kiki R [redacted] Corporate Customer Service
May 24, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on April 29, 2016, Mr [redacted] booked roundtrip flights from New York, New York to Seattle, WashingtonThe travel date for both outbound and inbound was May 13, We have confirmed the reservation was purchased by the customer or an authorized user on the account, on Expedia’s website, without the assistance of an Expedia representative On May 5, 2016, Mr [redacted] contacted our office to address this errorHe explained that his flight was to depart the following day, but his reservation was for May 13th onlyAfter reviewing the terms of the ticket, we informed Mr [redacted] that the tickets were non-refundable and non-changeable per airline policyMr [redacted] insisted that Expedia resolve the issue but, Expedia made no errors on the itinerary that would allow us to issue a refund We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
December 12, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a refundOn December 6, 2016, we received receipt of the Revdex.com complaint Our records reflect on December 2, 2016, the customer self-booked a flight reservationTravel is on United Airlines, departing December 15, 2016, from Sacramento, California to Dallas, FtWorth Texas; returning on December 16, 2016, from Dallas, FtWorth Texas to Sacramento, CaliforniaThe customer is stating was unaware that the flight reservation was nonrefundable Upon further researching this matter, we have no record the customer contacted Expedia regarding the flight Expedia was able to review the customer’s booking session that was made on December 2, During the booking and checkout path on our website, it was disclosed that the flight was nonrefundable, non-changeableOur website did disclose that the exact flight details would be available after completing the booking Expedia does advertise the customer can cancel the flight reservation within 24-hours after the booking; however the customer must read the terms and conditions specific to their itinerary Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies, and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers, who choose to book travel on their own, to carefully review the details of the trip as well as the fare rules or cancellation policiesExpedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing We hope the customer understands Expedia cannot honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
August 25, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand Mr [redacted] is requesting a flight creditOn August 12, 2016, we received receipt of the Revdex.com complaint Our records reflect on January 18, 2016, the customer self-booked a package reservation for [redacted] and [redacted] Travel is on [redacted] , departing October 12, 2016, from Minneapolis, Minnesota to Panama City, Florida; returning on October 21, 2016, from Panama City, Florida to Minneapolis, MinnesotaThe package includes a rental car with [redacted] in Panama City, Florida, pidate October 12, 2016, drop-off date October 21, The customer is stating they canceled the airline ticket for [redacted] The customer is stating that Expedia advised the customer that the flight credit would be under the [redacted] nameThe customer is stating he contacted Expedia to use the flight credit; however advised flight credit was is under [redacted] name Upon further researching this matter, we can confirm on June 7, 2016, the customer contacted Expedia to cancel the airline ticket for [redacted] Expedia advised the customer that the ticket was nonrefundable; however would have a flight credit under [redacted] nameExpedia advised the customer they would be responsible for the change fee of $200.00; plus any fare difference On August 25, 2016, Expedia located the call recording for June 7, 2016, however we are no longer are able to listen to the recordingBased on the airline policy the tickets are nonrefundable, no name changes are allowed This information is provided on the customer’s itinerary; which they did agree to at the time of the bookingThe customer’s itinerary does clearly state that the original ticket holder must use the ticket Expedia can confirm the airline ticket for Mr [redacted] is active for travel on October 12, Ms [redacted] will have an airline credit with [redacted] The flight credit is valid for year from the issue date from January 18, If Ms [redacted] does not use the flight credit [redacted] will consider the flight credit as a lost value We hope the customer understands Expedia cannot honor the request for the flight credit We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Revdex.com May 6, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package bookingWe understand Mr [redacted] is requesting a refund of $146.90USDThe customer stated he booked a package reservation via Expedia.com website, after the customer had verified he would receive a 10% discount, in addition to rewards points for being a first time client, booking on Expedia.comHowever, the customer stated he did not receive the refund or the pointsPer Mr [redacted] , he contacted Expedia.com customer service and was advised his reservation had been purchased into a single use account, which prevented the customer from receiving the promotional benefitsThe customer requests to have the 10% discount honored, in addition to the points earned in this purchaseOn April 19, 2016, we received receipt of the Revdex.com complaint On April 7, 2016, Mr [redacted] self-booked package reservation via an Expedia.com single use account, itinerary [redacted] with American Airlines and Aria Resort & CasinoDeparture is on July 3, from Boston to Las VegasReturn is on July 8, from Las Vegas to BostonHotel cheis also on July 03, and check-out on July 08, Package Flight $881.02USD + Hotel $588.05USD = Total amount $1,469.07USD) Our records indicate on April 8, 2016, the customer contacted Expedia to complaint about the promotion mentioned on paragraph Our agent verified the booking was completed into a single use accountThe customer was advised he would not receive the rewards points as he had not met the criteria of Expedia.com Rewards Program; which determines the travelers must be logged into their permanent account and be registered into Expedia.com Rewards Program, in order to receive the points In reviewing our records we confirmed Expedia.com did not have a promotion during the time the customer booked the reservation, which would benefit the customer with a 10% discount of the bookingAs per the terms and conditions of Expedia.com Rewards Program, the traveler must be logged into a permanent account, in order to receive points for the trips purchasedThe points will be released to customer, after the trip is completed, if the customer meets the terms and conditions of Expedia.com Rewards Program; which were accepted by the customer at the time he enrolled the rewards programTherefore, Expedia will not be able to honor the customer request regarding the reward points, as the reservation is not in compliance to Expedia Rewards Program Terms and ConditionsHowever, after giving full consideration to Mr [redacted] complaint, Expedia.com added a $150.00USD travel coupon into the customer’s permanent account, as a one-time courtesy and appreciation for his business We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Misleide B [redacted] Tier Customer Service
August 13, Revdex.comExpedia – Alaska, Oregon & Western WashingtonComplaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] (Revdex.com complaint # [redacted] .) We regret to hear Mr [redacted] did not accept our response and/or resolution offeredOur records show on July 17, 2015, Mr [redacted] self-booked an Expedia.com hotel reservation via booking number [redacted] , with a travel commencing on July 26, and ending July 27, under email address lisam***@gmail.comWe understand from Mr***’s complaint, after realizing the wrong dates were booked, he proceeded to contact Expedia’s customer support for assistanceMr [redacted] is requesting a full refund for the unused hotel reservationUpon researching the customer’s complaint, we can confirm Mr [redacted] brought this matter to our attention on July 17, Expedia proceeded to advocate on the customer’s behalf by contacting the hotel regarding the refund requestThe hotel advised Expedia a refund cannot be processed since it was booked as a non-refundable reservationWe can also confirm that throughout the booking process, and in the confirmation page, travel dates were July to July 27, Mr [redacted] was also provided with the hotel’s cancelation policy Expedia.com acts only as an independent reservations agent for hotels, airlines, and cruises and must abide by the terms and conditions of that particular vendorExpedia can only advocate on the customer’s behalf related to any refund requestsBased on the information provided above, we are unable to honor Mr***’s request for a refundWe thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Angel A [redacted] Tier Customer Service
August 17, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the customer’s Expedia account We understand Mr [redacted] is requesting a credit On August 9, 2016, we received receipt of the Revdex.com complaint Our records reflect the customer has not recently booked any reservationsThe last date the customer booked a reservation using Expedia.com was in September In reviewing the customer’s account, the customer does have in available pointsThe points will expire if no additional reservations are booked by April 22, If the customer has forgotten their password, Expedia can provide the steps on how the customer can reset their password: Go to the Expedia.com website and click on Sign in Click the Forgot your password The website will ask the customer to enter their email address [redacted] gmail.com; which is linked to the customer’s account Click the Reset My Password, the customer will be emailed instructions on how to reset their password Please note for security safeguards, resetting the password will remove any credit card information that is stored in the customer’s account We hope the customer understands Expedia cannot honor the request to add any credits or points to the customer’s account We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because:I was told my Dollar arentwl that is was required that I get the insurance ornthey wouldn't rent me the car and I would have been stuck in orlando, FLExpedia never told me that I would be required to purchase extra insuranceI was told that with fees my rental would have been $which is all I ever agreed toI feel that Expedia should have told me that when I agreed to rent the car and they should work it out with Dollar Rental to refund me Sincerely, [redacted] ***
February Revdex.com Northwest Complaint Department RE: Expedia Inc Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia.com regarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns that have been brought to our attentionExpedia.com is disheartened that the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia.com is responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding his car hire bookingWe understand Mr [redacted] is seeking a refund for the car hire due to late check in with the vendor Our records show the customer booked Thrifty/Hertz car hire on July While we do not see any error on behalf of Expedia, we are willing to issue a onetime courtesy refund of EUROnce accepted by Mr [redacted] , the refund will take seven to days to reflect on his billing statement on the original form of payment Again, we thank you for allowing us the opportunity to address this issue that was brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Tier Customer ServiceExpedia
Revdex.com:Expedia has refunded me for the reservationThank you for your assistance in this matterSincerely, [redacted]
February 18, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Mr [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationUpon receipt of the Revdex.com submission, we have verified this issue has been handled by Crystal L [redacted] in the Expedia’s Executive Escalation Department on February 17, If Mr [redacted] issue has still not been resolved we ask him to please feel free to contact our Customer Support Representatives and refer to Case # [redacted] We thank you for allowing us the opportunity to address the issues brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: Thank you for the detailed response, really appreciate the time that was taken for thisI'm not satisfied with the final outcome but will understand why Expedia is making that statement From Expedia point of view, the flight was canceledFrom the customer point of view, the flight was changedI'd have hoped/assumed Expedia would stand by their customers on their exact experience, but the reality is Expedia stands by what 'it' thinks based on its policy, even when that is different from the exact experience of the customersThe fact that the current systems are doing it this way today doesn't necessarily mean that it is the 'right' thing for the customersSome flight changes are inevitably done at last minuteIt won't be practical for customers to always call Expedia first to make this kind of changesAlthough airlines may need to takeover, Expedia can still do something to protect the customers' right, which it failed to do in this particular case Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Please see the attachment for a detailed explanation as to why I am rejecting the offerSincerely, [redacted] Dear Expedia, Incand the Revdex.com, In response to an Expedia Incoffer of goodwill, a $Travel Coupon that can be used at a later booking with their company, I can only feel great insultExpedia advertised a set rate which was not given due to an error by an Expedia employee, then an Expedia manager asked for me to pay to have the itinerary changedThe Expedia employee had made a mistake, and not as Expedia management said 'a change to the rate'When I asked Expedia to correct their mistakes, without charging me anything, but by taking responsibility for their company's errors Expedia took the exact same course of action that I had already taken myself and refused to correct their own company system informationAll of which could have simply been resolved inside their own officesExpedia did not have to bother the people at the hotelThe hotel is in no way responsible for Expedia's faulty computer system or Expedia's lack of competent staffThe hotel offered children under stay free with a parentThe room rate should have been for the advertised rateIt is in no way the fault of the hotelI do not wish to cancel my reservationI did receive numerous crank calls from a number which left no messages on my voice-mail identifying themselves as Expedia Incor leaving any kind of message at allI would like Expedia to refund the full amount of $that I have already paidI deserve this, because my family had to incur the hardships this one reservation has cost usMy families’ hourly rate of income is $I don’t know what Expedia's hourly rate of pay is but I can assume that it is much less than thatWe have had to spend many hours on this ridiculous problem that is completely an internal Expedia issueExpedia, or any company in the U.S., should never be allowed to charge a customer for their own internal mistakesHowever, that is just what Expedia has tried to doExpedia is trying to steal from my familyTo this date Expedia has never offered to refund any overcharges due to their employees’ carelessnessI know of no ethical business practices that allow a company to demand the customer pay for their company's mistakesI find the offer of goodwill to have me pay Expedia more money for the hardship of all the lost hours that I have had to endure to be repugnant and unethicalI have brought this case to the attention of the Revdex.comNot only to receive a refund, but to also make Expedia and other people aware of Expedia's disreputeIt is obvious to me that Expedia is conducting their company in disreputable business practicesI thought I had made it clear, before, that I have no wish to do any further business with Expedia IncMy family has to travel cross country extensively throughout the year for personal reasonsWe have to make many reservations, costing many thousands of dollars, this coming year and none of it will be through Expedia or any of their affiliatesWe absolutely do not, and never will, trust Expedia or any other disreputable company with helping me to make those travel arrangementsI have in fact already made further reservations with Expedia's largest competitor as Expedia obviously can never be trustedI will make sure that my immediate family, extended family, and friends know of just how intolerably insulted I have been by this experienceA full refund of the monies I entrusted to Expedia in U.Sdollars, and not a travel coupon where I will only have to spend more money with Expedia in order to receive any reparationThat is the least that Expedia could begin to offer me to make amends With all sincerity, Mrs [redacted] ***
June 6, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a package reservation We understand Ms [redacted] is requesting a full refundOn May 30, 2017, we received receipt of the Revdex.com complaint On June 2, 2017, Expedia sent an email to [redacted] @gmail.com; which is linked to the customer’s account requesting that the customer send the original confirmation email that was sent on June 24, Expedia request that the customer also send a copy of the billing statement reflecting the charges for each booking The customer can send the information via the Revdex.com link We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]