I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
August 8th I purchased a ticket from Justfly*** to go to Barcelona, Spain September 6-13th I purchased travel insurance along with itI was advised by Justfly that I would be able to cancel my flight if I needed toI live in south Florida and work at Baptist Hospital of Miami as a registered nurseHurricane Irma was on its way to south Florida and as an active registered nurse I must provide assistance to those in needI called Justfly to explore my options in regards to changing my flight date and/or cancellingThe wait times were from minutes to one hourWhen placed on hold it could range from minutes to an hour and sometimes they just hung up the callWhen I finally got a hold of someone, they told me I could reschedule my flight to be between September 6-when the hurricane was due to hit south FloridaAll of the call representatives were difficult to understandI was advised there was nothing else they could doEven when requesting to speak to their manager/su
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
I booked my flight on JUSTFLY on May 7, for myself and my granddaughter to go surprise visit her mom (which is my daughter)I purchased travel insurance and the extended cancelation policyOn May 10, my daughter informed me that she was pregnant with twinsHer husband is in the Navy and per policy and also because it is a high-risk pregnancy for my daughter she cannot delivery twins in GuamThe Navy is making arrangements to send her stateside within the next to weeksI called JUSTFLY to cancel my flight because there is no reason now for me to go to GuamI was informed that I could cancel but it would cost me an additional $and I would only receive travel credit and could only use that for tickets to GuamI explained to the representative that I was very unpleased and that I wanted to talk to someone higher up, she informed me that I didn't need to do that and that she would contact United and discuss with themShe told me that she talked to someone named
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
I booked a flight through JustFly*** in June, during which I paid $for selected seatingSeveral months after booking, I was notified by JustFly that a flight change had been madeWhen I reviewed these changes, I noticed that my seating did not transfer and I was forced to re-book my seating through the airlineI contacted the airlines about a refund for the now twice paid for seats and they referred me back to JustFly, as they were the 'travel agency' and would've received any refundJustFly however claims that this is not correct and despite that fact that I paid JustFly for the booked seats, it is the airlines responsibilityBased on several other negative experiences that I have had with JustFly over that last several months regarding this flight plan, I am willing to give the airlines the benefit of the doubt and believe this is really JustFly's responsibilityI have had several negative experiences with this company but this is the only one that I felt strongly enough a
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
On we purchased from justfly*** two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from *** Airlines totaling $We were charged $as a refund fee and told the *** refund would be another to weeksI called Justfly*** mid-January after no refund and told to wait another to weeks
I called Justfly*** on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly*** on April 6, with no refund and told to call back in to hours
I called Justfly*** on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly*** on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly*** was able to prolong the refund date making it impossible to dispute the charge with ***
Last year I booked a ticket MIA to MGAA few weeks later I found out I was pregnant and with a doctors note and warning NOT to travel to Nicaragua beacuse it was a Zika virus zoneI cancelled the tickets and was charge $per person cancallation fee and offered travel credit valid for yearI paid $to cancel a ticketThey charged my card too much and I had to contact my bank to dispute the extra chargeNow- less than a year later I am trying to rebook using the flight creditThe airline no longer flies to MGA THere is civil unrest in Nicaragua right now so we can't go They are saying we have to travel by Sept 12,,this is not trueIt is for booking before Sept The airline is offering to let us change cities they they fly to but we dont need to go to any of those citiesWe travel to see family, not to vacation$is alot of money to my family so losing it hurts us and that is horrible customer serviceThe change fee with the airline will be $
On Jan 10, I bought a two tickets from CLT to NBOWhen I was supposed to board my return flight on Jul 26, I was denied boardingI was told that I need a visit in order to go to Frankfurt to Munich to get to my final destination which was CLT ( Charlotte NC)I was never informed that I would need a ***I called Just fly and they told me united owned my ticketSo I called United they said they cant change the ticket since it was bought on a third party site which was justflyi called Justfly back and they advised they couldn't re-book the flight using another routeI had to pay over $6,for a return ticket for me and my son
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
I booked an airplane flight through amadeus*** and it was charged through Just FlyI had to cancel the flight and they promised to issue a refund of $to me, booking ref 79QDLKInstead Just Fly issued a refund of $on 3/30/I have called them numerous times and they keep saying that I will see the refund on my credit card, first in the end of March, then the end of April and now in the end of May, but no refund of $has ever been issued to me
August 8th I purchased a ticket from Justfly*** to go to Barcelona, Spain September 6-13th I purchased travel insurance along with itI was advised by Justfly that I would be able to cancel my flight if I needed toI live in south Florida and work at Baptist Hospital of Miami as a registered nurseHurricane Irma was on its way to south Florida and as an active registered nurse I must provide assistance to those in needI called Justfly to explore my options in regards to changing my flight date and/or cancellingThe wait times were from minutes to one hourWhen placed on hold it could range from minutes to an hour and sometimes they just hung up the callWhen I finally got a hold of someone, they told me I could reschedule my flight to be between September 6-when the hurricane was due to hit south FloridaAll of the call representatives were difficult to understandI was advised there was nothing else they could doEven when requesting to speak to their manager/su
My wife and I booked tickets for our honeymoon to Japan through JustFlyOur flights were cancelled due to the blizzard that hit the north-east in mid-MarchWe called JustFly to see what they could do for us, but they said they could not get us another flight until days laterSince that meant our honeymoon would be 20% shorter, we asked them to cancel and refund the tickets, and we would book out of another airport that was functioningThey told us our refund would come in to weeksThis all occurred on 3/Fast forward to just shy of weeks and we still hadn't gotten our refundMy wife called them on 5/to see what was going on, and they told her that refunds can take a while, but that our refund was being processed and we would definitely see it by 5/5/came and went, and we still hadn't seen anythingI called them today and the representative said our refund was coming but that she would mark it as urgentI got a call back from JustFly a couple hours later, and
I booked my flight on JUSTFLY on May 7, for myself and my granddaughter to go surprise visit her mom (which is my daughter)I purchased travel insurance and the extended cancelation policyOn May 10, my daughter informed me that she was pregnant with twinsHer husband is in the Navy and per policy and also because it is a high-risk pregnancy for my daughter she cannot delivery twins in GuamThe Navy is making arrangements to send her stateside within the next to weeksI called JUSTFLY to cancel my flight because there is no reason now for me to go to GuamI was informed that I could cancel but it would cost me an additional $and I would only receive travel credit and could only use that for tickets to GuamI explained to the representative that I was very unpleased and that I wanted to talk to someone higher up, she informed me that I didn't need to do that and that she would contact United and discuss with themShe told me that she talked to someone named
justfl*** is a very bad company when dealing with customersI made a ticket with justfl*** I had to change the name on the ticket they told me it would be $I said ok and then they said they cannot change the name I paid $dollars to cancel the ticket and use the credit voucher to make a new ticket they told me I have to use the same information as the original ticketBottom line I can't use the ticket or voucher and after year from date justfl*** will just take my money and I get nothingI have spent $1,dollarsJustfl*** is a rip off company go straight to the airlinesThe customer service is terrible I talked to people not even from the USA this company is rotten
I booked a flight through JustFly*** in June, during which I paid $for selected seatingSeveral months after booking, I was notified by JustFly that a flight change had been madeWhen I reviewed these changes, I noticed that my seating did not transfer and I was forced to re-book my seating through the airlineI contacted the airlines about a refund for the now twice paid for seats and they referred me back to JustFly, as they were the 'travel agency' and would've received any refundJustFly however claims that this is not correct and despite that fact that I paid JustFly for the booked seats, it is the airlines responsibilityBased on several other negative experiences that I have had with JustFly over that last several months regarding this flight plan, I am willing to give the airlines the benefit of the doubt and believe this is really JustFly's responsibilityI have had several negative experiences with this company but this is the only one that I felt strongly enough a
Can I give them zero stars? This is by far the worst company for customer service I have ever dealt with They are shady! I booked my trip back in February for an international trip In July the airline notified me that they changed the time of our flights I didn't think much of it because it included the details so I tucked in away and notified our tour company About weeks out I pulled up our reservations on their site only to see that I need to contact Just Fly about changes They didn't notify me that I needed to contact them, I just happened to find it So I called them and the nightmare began After repeated calls to customer service, 4-calls with a wait time of up to an hour each time over the past weeks, I still can't get my tickets confirmedJust Fly says that they are waiting on the airline to approve the change (I have never heard of that before) I am weeks out from leaving and still don't have confirmed flights They tell me the same thing, from a script, every time no matter who I talked with about the issue I even took it upon myself to call the airline, Singapore Air, which told me the booking company needed to call and confirm the tripThis is in opposition to what I was told by Just Fly So here I wait Even if they confirm it, I am uncomfortable going out of the country and getting stranded somewhere and then having to buy another ticket home
AVOID JUST FLY AT ALL COSTS! it isn't worth the savings, because you will pay with your time, stress and additional costs for new travel arrangements I am considering suing them if I can't deliver on what I paid for, for breach of contact
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
On we purchased from justfly*** two round trip airline tickets DTW to FLL On the same day we cancelled the flights which were in justfly***’s refund policy to get a full refundWe did receive a portion of the refund on from *** Airlines totaling $We were charged $as a refund fee and told the *** refund would be another to weeksI called Justfly*** mid-January after no refund and told to wait another to weeks
I called Justfly*** on March 12, with no refund and told they would send a check as a refund in to business daysI called Justfly*** on April 6, with no refund and told to call back in to hours
I called Justfly*** on April 12, with no refund and told it was being reviewed and call back in to hoursI called Justfly*** on April 18, with no refund and feel by now they are giving me the run aroundIf you do not receive your full refund within two weeks file a dispute with your credit card***pany Justfly*** was able to prolong the refund date making it impossible to dispute the charge with ***
Last year I booked a ticket MIA to MGAA few weeks later I found out I was pregnant and with a doctors note and warning NOT to travel to Nicaragua beacuse it was a Zika virus zoneI cancelled the tickets and was charge $per person cancallation fee and offered travel credit valid for yearI paid $to cancel a ticketThey charged my card too much and I had to contact my bank to dispute the extra chargeNow- less than a year later I am trying to rebook using the flight creditThe airline no longer flies to MGA THere is civil unrest in Nicaragua right now so we can't go They are saying we have to travel by Sept 12,,this is not trueIt is for booking before Sept The airline is offering to let us change cities they they fly to but we dont need to go to any of those citiesWe travel to see family, not to vacation$is alot of money to my family so losing it hurts us and that is horrible customer serviceThe change fee with the airline will be $
On Jan 10, I bought a two tickets from CLT to NBOWhen I was supposed to board my return flight on Jul 26, I was denied boardingI was told that I need a visit in order to go to Frankfurt to Munich to get to my final destination which was CLT ( Charlotte NC)I was never informed that I would need a ***I called Just fly and they told me united owned my ticketSo I called United they said they cant change the ticket since it was bought on a third party site which was justflyi called Justfly back and they advised they couldn't re-book the flight using another routeI had to pay over $6,for a return ticket for me and my son
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
Justfly.com booked us on an airline that has gone out of businessWe have tried to resolve the issue directly but they have not been helpful
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody