My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
We booked airline flights with JUSTFLY*** after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB*** or a strikingly similar business mode
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
My grandparents years aniversary is this October the 2nd in Canada, I went to*** to buy the tickets for me and my wife, I selected to search tickets departure the 1st and returning the 4th because thats our vacation, I selected departure October the 1st and return October the 4th and did the purchaseI went to my email to forwarded it to my wife and happen to see that the returning date was changed by them to the 6th which I cant due to my job, I call them and they were very rude, cornered me with no solution but to cancel with a feeThey made me understand that they have a system that on purpose change the dates suddenly so you then are forced to pay this cancelation feeThis in not fair, plus they told me they refunded the money in almost a month so now im not going to be abble to buy the ticket at all
My wife and I both purchased airline tickets from JustFly*** from Chicago to BerlinOne day prior to the return flight my wife was hospitalized and unable to fly back as scheduled (July 4, 2016)I informed Justfly and requested that we be allowed to reschedule the flightThey refused to allow it if I could not provide a specific date, which I could not due to her just having been admitted to the hospital and us not knowing when she would be dischargedWe therefore were forced to buy new airline tickets for our returnEver since returning, I have called numerous time and requested a refund or the payment of our replacement ticketsI have only reached people from their call center with very heavy accents, who have given me the run-aroundThey first said that they can not do anything and that I needed to try to get the money from the airlineI called the airline and they sent back to Justfly, since they were the one's who received my money - which makes sense to me! I was told la
Stay FAR away from booking anything with Justfly*** They lure you in with great flight pricing and availability but cannot actually confirm a ticket for youThey canceled our week trip to Asia only days before our trip! They NEVER call you backThey'll NEVER let you speak to a manager or supervisorAnd to add insult to injury, they say it will take 6-WEEKS to refund our payment for the tickets!!! The absolute WORST business I've ever dealt with and I travel a lotMy lesson has been learned...if it looks too good to be true, it probably is! Run from this business as fast as you can
I booked a flight from Denver, Colorado to Indianapolis, IN on May 13thThe flight was to leave from DEN on August 4th and return on August 7thI noticed when I received my confirmation email that they had switched my return date to August 9thI called customer support and was left on hold with an automated voice periodically telling me I would either have my call answered in five or fifteen minutes for hoursI attempted to call back several times and had the same thing happenI contacted my bank and asked them to halt the charges due to the problemTwo days ago my bank called back and told me they would not be able to halt the charges so I attempted to call Justfly again and finally got a hold of a person that told me I should have called them immediately (which I did) and that I would have to pay at least $dollars to change my flight
I purchased a ticket online with justfly.comWithin minutes I realized it was not a reputable company & called to cancelSince it was less than hours since booking I was told I could cancel without penaltyI asked times for a confirmation & was told it would be emailed to meOf course it wasn't & I was billed I just now called them & requested a supervisor to straighten this out & they basically said they would not help me I was told I'd be put on hold, instead I was hung up onI'm out my money & very upsetThey are not reputable and should NOT be used
We booked airline flights with JUSTFLY*** after finding there web site on-lineWe needed to make a modification to our in-bound to arrive a day early and that is when things started to get very weirdWe called customer service and were placed on hold for a extremely long period of timeWhen we finally spoke to a person, he was unable to help us and we were again placed on hold for a very long time, 20-minutesThis second customer service representative found us an earlier flight but gave us the wrong information regarding changes, fees and our new flightA follow up call to to customer service and talking to two supervisors failed to give us any satisfaction or resolutionWe are now paying more then twice the cost of what the flight should have cost us in the first placeIt did not take must work to figure out this company has no mailing address and apparently not country of originThey reportedly have an affiliation with FLIGHTHUB*** or a strikingly similar business mode
Terrible company! I have had to cancel my family's vacation to Thailand once thru them and now I have to cancel it again because of a system failure with their website They want me to pay $per ticket that's going to cost $total...I have also wasted hours on the phone talking to their incompetent representative and managers
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
I purchased tickets on 03/18/from justfly*** to fly from Orlando to Toronto Canada for the dates of 09/02/to 09/07/When I received my booking confirmation I realized that everything was incorrect on my flightInstead of leaving from Orlando, the flight is leaving from Toronto to Orlando and also the return date was one week later that what I enteredI live in Florida so I cannot leave from TorontoAnd let me say that I am an analyst, I double and triple check everything I do on the computer and I know I did not make these mistakesI called as soon as I received the confirmation email and noticed it was incorrect and asked them to fix itThe agent was not happy that I wanted to make changes and kept giving me attitudeTo make things worse it was very difficult t to understand him because he had a very strong Indian accent and I had to keep asking him to repeat himself and that seems to upset him even moreAfter he started raising his voice at me because I had t
Hello, On 1-9-17, my family and I were scheduled to departure from JFK airport to Dubai and then from there to Karachi as our final destinationWe arrived at the airport around 11:am and our flight was scheduled to depart at 5:pmWe were the first in line at the Emirates counter and as we proceeded to give them our passports we realized we were missing oneIt was there on the way there as we verified it in the carWe looked all over the airport and couldn't find itEither someone stole it or it slipped out of my wifes hand on accidentWe then called Justfly*** (have screen shot available from phone and records) at 12:pmWell before their hours cancelation policy requirementsThey said we can change the flight at the counter and when we tried to do that they said to call back the company we originally dealt withBetween this mess the time clicked away and as you can imagine the likes we had to wait in at the JFK airportWe had to rebook our flight days later and
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
The site, advertised flight as a certain price for four days(June 2nd-4th)Once clicked on the desired flights it would show same pricesAfter putting in all my informations and the continuing to finalize purchase the price jumps up $600, and happend when tried with several other pricesOn June 2017, called customer service to speak with representativeAfter disclosing problems and unsuccessful attempts to get flights at closet to prices advertised on site, Supervisor was requested, representative pressed holdWhen took off hold, the supervisor "***" who sounded exactly the same as the representative answered and proceeded to unsuccessfully help with the problem after minutes then disclosed that there's no way to purchase flight even close to the price, then put me on hold for minutes to talk with the tech department about fixing their problem that still in no case helped or contributed to the customers problemAfter returning back to the phone call, Manager was reques
Please, be aware of this “just fly***” company and stand away from themThey are very quick to get your money, but it is impossible to deal with them once you pay and require changing the ticketsFirst, they charge their own cancellation / changing fees in addition to the airlines cancellation/ change fees, so you have to pay cancellation fee twice-$to them and $or whatever the airline charges plus a difference in the airfareThen , due to the nature of their website not all the flights are loaded into their system by the supplier they work with- “voyage ala carte”, company which in my understanding gives access to their website to just fly***, travel hub*** and corporate travel.com and issues all the tickets which are purchased on those three ( or even more ?) websitesI bought a ticket for travel in September and needed to change it for travel in February - no luckThe only option is to cancel , pay them $and now I have to sit and wait for the flights to appearThe flights are available everywhere else ( other websites,the airline’s website), but not on just fly*** And nobody could help me for almost daysBy the way, even the airline which this ticket belongs to will not help you as well if you bought ticket with themBig mistake from my side that I did not check reviews before I purchased my ticket from themSo my recommendation again-STAY AWAY from Just fly***, they sister company travel hub*** and buy either from a travel agency or the airline directly
see Attached document
The worst travel agency I have encountered and I work in the travel industryI booked a round trip flight to Saigon and was unable to get to Saigon on my return due to Visa issuesNot only did they refuse to help me keep the 2nd leg of my return journey (forced me to cancel the entire return trip) but they wanted to charge me almost $to change the flight to a different dayFrom reading other complaints, I am glad I booked a brand new flight instead of getting scammed again by JustFly to change my flightIn addition to this, they were unable to give me any refund on the airport taxes after being on the phone with them for over an hourThis is ILLEGAL as any customer who asks for strictly the taxes to be refunded minus any processing fees MUST be refunded for these taxesMy advice? Stay clear of JustFly and spend the extra few bucks to book direct or with a reputable company
I booked a flight through Just Fly with the cancellation policyI had to cancel the flight, they said American Airlines charged me dollars to cancel I said okayI was supposed to have a credit for a future flightWhen I tried to book a new flight with them, they told me that to book with American Airlines, I would have to pay more dollars on top of the credit of dollars I hadI found a flight with American for dollars before the creditSo why wouldn't the price be the difference between the credit and the price of the ticket
I had to cancel my flight and when doing so was informed of airline penalty and fees and was informed they would be deducted from the amount I paid for the flight My next credit card statement showed a $charge from JustflyI called to question this and to say I was misinformed this would come from the amount I had already paidI got nowhere and was informed I could call back the next day and could speak with a supervisor I did this and was connected to "***" who did not help at all He basically told me he could not do anything and I was stuck with the chargesEveryone I have spoken to on the phone has had a Phillipino accent and somewhat difficult to understand
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b