I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
After purchasing a one-way ticket online at JustFly*** from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor,***, who told me I would not be able to get the price I saw online as that was
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
Overall Complaints: -Failure to follow-through on multiple verbal promises for re-issuing tickets in a reasonable timeframe-Representatives are not allowed to physically go to supervisors (and are not even in the same physical location)-Representatives cannot connect customers to appropriate departments-Representatives cannot provide useful callback numbers-Supervisors do not answer phones (the only way for representatives to contact them)-Supervisors are never available (through calls and hours on the phone)-Supervisors do not call back as promised on separate occassionsDetails: We purchased flight tickets from JustFly in December When we contacted South African Airlines to make seat reservations, we were informed that there was a change to one of the flight times, so we would need to have JustFly reissue our tickets before they could do anythingWe have called times over the past week and spent nearly hours on the phoneHere's a summarized record: Tues
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta
I purchased airline tickets from JustFly for myself, wife and children to fly from Chicago, IL to StThomas, USVI on December 9, and returning to Chicago on December 16, Due to Hurricane Irma my hotel the Westin StJohn has canceled all reservations through the end of the year and possibly furtherI contacted JustFly to make them aware of the situationThey told me that nothing could be done as the airlines were still flying to the locationLater on, I noticed that on the JustFly website I was given an option to cancel my flights at a cost of $but would receive a credit for future flights in the approximate amount of $1,I went ahead and canceled the flightsI then went to book new flights only to find that I could only book back to StThomas and not anywhere elseI immediately called JustFly to let them know about thisI was put on hold multiple time and eventually was hung upNo profanity was used and I never raised my voice onceI NEVER would hav
They lied to me times since I had a credit for $so they can make profit for themselves without having me rebook with it and the price keep going up - good for justfly comp only not customer...this is a scam please everyone let have a group lega with *** so they know that when they messed up with us for time and funds they have to pay it back something
Firstly, I went to buy a ticket and clicked my dates of travel (may 10th yo the 24th), howver they gave me a ticket returning on the 23rd with a notice on their website that said “all flights cabcelation fee of dollars”I tried calling and was disconnected tomes over the next week, by the time I had reached someone they had said it was too late to change for free, and would now be a dollar feeEventually I went to cancel the ticketthe website said “total refund to customer dollars” which was a dollar charge not then they only deturned 535, saying they take another fee on top of thateven though the site said in clear bold letters “total refund to customer: 689”They need to return all of my moneyThey gave me the wrong dates, despite me havig picked the correct days, then when I called their supervisor threatened me saying “if you complain Or give us a negative review we wont guve you any money back”
After purchasing a one-way ticket online at JustFly*** from Los Angles, CA to Munich, Germany I found that I needed to change the date of my flight from the original April 17, to August 14, I was advised by a JustFly agent over the phone that it would be cheaper to cancel my flight and rebook using credit from my first ticket with only the $cancellation rather than change the date of my flight which would cost around $On Jan 5, 2018, before cancelling my flight, I spoke to Robert at JustFly and verified there would be no fees for using my credit, that the only fee would be the cancellation of $On Jan 6, 2018, While trying to use my credit over the phone to book the flight for August I was advised it would cost $944; however, when I looked to purchase a ticket WITHOUT using my credit, prices for the same flight showed as $I spoke to a JustFly employee as well as a supervisor,***, who told me I would not be able to get the price I saw online as that was
I purchased plane tickets from JustFly*** through kayak*** on August 11, It was for a round trip plane costAfter purchasing the tickets I saw the confirmation number through the website, but did not receive an email confirmation with the eticketIn addition, I did not see the money removed from my account for the ticketsI contacted JustFly, and was on hold for approximately minuetsThe Agent at the time did saw that I had made the purchase for round trip ticketsThe Agent informed me that the confirmation should come through within hoursAfter hours the ticket confirmation still did not come throughI called again, approximately hours laterI spoke with an Agent, and he said that he would call the airline for meHe reassured me that my order was still thereI was placed on hold for minuets before I was able to speak with someoneI spoke with an Agent***,and informed him that I did not receive any information for my purchaseShe informed me that
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
Justfl***---Charged my credit card an amount different from what was quoted to me over the phone Spoke with *** (***) supervisor who apologized and refunded me, but I believe this company is not only unethical but fraudulent
This company has built its revenue on charging their customer fees and offer no assistance when flights are cancelledMy flight was cancelled and they would not contact the air line to reschedule my flightI had to call the air line and they would in turn tell me that I have to call my travel agencyThis went on for an entire week
I had booked for a ticket through justfly*** and had to cancel the ticket days before my travel dayI was told that I would be only charged dollar on my ticket as I had purchased bestbuy guarentee and would be given refund for the rest of the ticket priceHowever, they told be my ticket would be refunded only as e-credits which could be availed if I book a ticket through their site, which was not mentioned anywhere in their terms and conditionsAlso, they didn't sent be both e-credits or any confirmation of my ticket cancellation till nowNobody is giving me any reply after contacting their customer care as well
Overall Complaints: -Failure to follow-through on multiple verbal promises for re-issuing tickets in a reasonable timeframe-Representatives are not allowed to physically go to supervisors (and are not even in the same physical location)-Representatives cannot connect customers to appropriate departments-Representatives cannot provide useful callback numbers-Supervisors do not answer phones (the only way for representatives to contact them)-Supervisors are never available (through calls and hours on the phone)-Supervisors do not call back as promised on separate occassionsDetails: We purchased flight tickets from JustFly in December When we contacted South African Airlines to make seat reservations, we were informed that there was a change to one of the flight times, so we would need to have JustFly reissue our tickets before they could do anythingWe have called times over the past week and spent nearly hours on the phoneHere's a summarized record: Tues
Just fly charged my credit card twice for the same flightThen, three days later, the day that I received the second charge, I contacted just fly and was told that since it was outside of their hour cancellation refund window, I could not cancel the flightThen after several more phone calls, they said they would issue a refundThey then charged me a $cancelation fee, but never told me about such fee, and then never refunded my money at all
Your web site did not indicate some the charge when customer changing the bookingI book the fly to Paris on your website state changing with a day no fee,
but I had changed the fly with in an hour you still charge me a lot of feeMy booking number is ***
I'd give stars if I couldI attempted to book a ticket from LAX to Bali with them as they claimed the best priceOf course half way through the booking the price magically went upIt was still somewhat competitive so I completed the booking (despite having to uncheck unwanted insurance several times)I got a confirmation email and thought everything was good to goWrongA few hours later I got an email that there was a problem with my credit cardI call my credit card - no issues, and note that there's a $1,charge for the ticketsI call justFly - they tell me nope it didn't go throughWe argue for a bit, they agree to re-run itTurns out there was a $charge from JustFly which didn't go through, and the $was from China AirlinesThey assure me that the charge is just a temporary authorization and will drop off after hoursOk, fine, so I think all is good nowNext evening, I get an alert from my credit card that my credit limit has been exceeded! Come to find out, there's additional charges for $from China Airlines
On top of all this, I can't get through to customer service - selecting the option for help with an existing reservation just gets you either a fax machine or hung up onI've seriously called them about dozen times trying to get throughFunny enough if you select option for ticket sales you get someone right awayI finally get to a manager who says he'll cancel the chargesI'm not taking any chances and also alerting my credit card to possible fraud
Avoid these guys like the plague!
Avoid booking through JustFly The website removed the space in my child’s middle names and when I called just now to correct it they told me they would charge a $name change fee when their website made the change I am forced to go to the airport early to make the change directly with the airline because of their rigged website that they exploit for profitUnfortunately Kayak*** uses them and you can’t tell until you’ve booked the ticket what website you’re purchasing from Next time I will buy directly from the airline and forgo the small discount that is not worth my time being on hold with useless JustFly customer service
Justfly.*** overcharged my credit account They are fraudulent
I bought one way flights (*** to Venice Italy, Catania, Sicily to ***)
When I purchased them I entered the transactions in my financial software
The next day when I visited *** website to reconcile my account I found the two charges exactly as recorded plus two additional charges
They were all pendingAfter another day the charges were finalized including the two additional
I immediately contacted *** (***) to resolve the issueI was told the additional fees were for seat selection, trip cancellation insurance and correction in the flight airfareWhen I asked to speak to a manager she refusedI was offered a token (approx $35) courtesy refundI insisted the two added charges be reversedThe rep, ***, stated that could not be doneNor could I cancel the entire transaction
My husband I were booking a flight to Ohio on justfly when we clicked reserve it told us the flight had changed in price and to search againWe did and booked our flight only to see the return flight had been changed from arriving in New York to NewarkWe called within minutes of booking, and my husband spoke to a representative who told us no modifications could be made only cancellation which would cost us $250/per personMy husband asked to speak to a supervisor because this was not our error but of their website and after being put on old for minutes we were disconnectedMy husband called back and explained the disconnected line and was now told that instead of a $fee we would be charged $per person and he said he would discuss with me and call them backWe both agreed something was fishy about this website and called back to cancel and were told it would take upto 6-weeks to reflect on our credit card statementRecently, my husband called his credit card to fin
I went on line to book a flight for June 29thAfter my try was booked, I notice that the date was differentI immediately tried to cancel and rebook the trip but the system wanted to change me $feeI called customer service and was given the run around and was told that I would be charged the cancellation fee (more if I wait hours)This company is a scam and a cheat! I spoke to the airlines and they said the company can cancel or make changes to the flight without penalty
I had spoken with Justfly and was unable to get a refund for my flight tickets so I had to keep The tickets I had purchased instead of losing the $I had paid for these ticketsI chose this Justfly website over others I had looked at due to a section of the website showing that you could pick your seatI wanted a seat next to my wife and not be separated from her during the flightI have only flown a handfull of times and am unfamiliar with much of airline protocolRegardless of this, in the booking section of the Justfly website there is a section saying things such as don't get separated from your loved ones, that you can pick your seat, and a seating chart to pick your seatThere is no disclaimer saying the the airline will determine the seating arrangement at a later date or that you might not get what you selectedThis latter part only shows up after I made the purchaseI spoke with Justfly staff who claimed they called Delta and after this I called DeltaBoth Delta