Orbitz

Initial Business Response /* (1000, 5, 2014/07/16) */
Dear [redacted]
The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. I understand you are upset with your recent travel to Mexico. I appreciate the opportunity to review your...

account, and respond to you.
Please know, I was unable to find the reservation using your email address. Can you please provide me with the Orbitz Record Locator of the reservation, so I can review?
I look forward to hearing back from you.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello, I do not accept because they can't find my acount on orbitz
, please try this email for orbitz
[redacted]
[redacted]
Or this one.:[redacted]
I can send you a video that we took on second day , of a room where we stayed .. And you will see and hear that sound of water , it was impossible to sleep or rest in that room , plus all other probllems that we had on our vacation
Final Business Response /* (4000, 20, 2014/08/25) */
Final Consumer Response /* (4200, 11, 2014/08/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is already one week pass and no body contact us ...

Dear Mr. [redacted] The Revdex.com has shared your recent correspondence pertaining to your refund...

for your airline ticket on Spirit Airlines.  I appreciate this opportunity to respond to your concerns. It is my understanding you made a booking on December 30, 2015 on Orbitz’s website for an airline ticket on Spirit Airlines.  However, you go on to say you made the booking in error.  On December 30, you contacted Orbitz Customer Service to cancel your airline ticket.  Because Spirit Airlines does not allow for Orbitz to cancel or modify existing bookings, the Orbitz Customer Service Agent, advised you that you will need to contact Spirit Airlines to cancel your booking.  As an agency, Orbitz needs to abide by the airlines cancel policies.  I apologize for any inconvenience this may have caused.   Today on your behalf, I contacted Spirt Airlines and spoke to a Spirit Airlines’ agent.  The Spirit Airlines’ agent advised me that your booking has been cancelled and ticket has been refunded for the full amount on December 30.   Per Spirit Airlines allow 7 to 10 days for the refund to process. Mr. [redacted] thank you for bringing this matter to our attention.  We value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and services. Sincerely, Luisa [redacted] Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2014/04/18) */
Dear[redacted]
The Revdex.com has shared with us your correspondence regarding your recent experience with Orbitz. I understand you are upset as you were unable to use the tickets for ZUMANITY - The Sensual Side of Cirque...

Du Soleil, as they were on vacation on April 12, 2014 when you had tickets. I appreciate the opportunity to review your account, and respond to you.
On behalf of Orbitz, I would like to apologize for any frustration this has caused you.
Please know, we have contacted the MGM Box Office, and they have verified the Zumanity cast was on vacation April 9-April 17, 2014; therefore, we have processed a refund for the tickets, $206.40, which will appear back to your card within 3 to 5 business days.
[redacted] we do rely on the suppliers to provide us information regarding their shows, including dates the show is not scheduled. In this case, we do not show we were notified the cast would be on vacation, and we were unable to provide you with that information.
If you have any further questions or concerns, please let me know. We appreciate your business, and hope you will continue to use Orbitz in the future for your travel needs.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (2000, 7, 2014/04/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Beware of Orbitz conducting illegal connections. My husband and I were returning from our honeymoon. The first leg of our flight was London to Dublin. Our next leg was Dublin to Chicago. We were not informed that we would not be able to make this flight until we got to Dublin. We missed the flight from Dublin to Chicago because in Dublin you must go through US customs if you are a US citizen. The airlines had said that what Orbitz did with only giving us an hour in between both our flights was an illegal connection. When speaking with Orbitz my husband and I have both been placed on hold for 30 minutes or more each. All of the customer service people we've spoken with have been rude and we've even been hung up on by them. They refuse to give us credit or a refund and continue to deny that they have done anything wrong.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

April 28, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] L [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms. [redacted] complaint she is requesting a refund for a flight reservation. On April 28, 2016, we attempted to contact Ms. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the customer.Our records indicate on March 22, 2016 the customer self-booked a one-way flight reservation using Orbitz.com for two travelers. The flight reservation was operated by [redacted] Airlines, with flights from Tampa, FL to Boston, MA departing on March 22, 2016.We are able to confirm that during the booking process there was no confirmation page that was displayed to the customer. When Ms. [redacted] proceeded to check the “My Trips” information an error was displayed stating “We're temporarily unable to complete your request. Please try again in a few minutes.” Our records reflect an email being sent to Ms. [redacted] on March 31, 2016, advising that the flights associated with itinerary [redacted] were not booked, therefore not charged.As of April 28, 2016 Orbitz contacted [redacted] Airlines and were advised that the tickets associated with [redacted] were successfully booked. Due to the tickets not being canceled, we are requesting the customer provide the best number to contact them and discuss this matter along with a preferred time between 6am and 2:30pm pacific standard time.We apologize for any inconvenience this lapse in time may have caused you. We would also like to apologize for the customer service issues you experienced in trying to receive assistance with you flight reservation and its associated charges. We would like you to know that every reservation is important to us and our main goal is to provide a smooth and pleasant experience to our members.We appreciate your thoughtful comments, and we're sorry we disappointed you. We rely on customers like you to provide us with the information we need to continue improving our services.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:
They are saying that the deal is from a "membership" website, which to me means that you have to be an exclusive member to get the deal. This is not the case as anyone can go on [redacted] and get the deal and what the requirements were is that anyone in the public could obtain this deal. 
 
I think they should not be able to post "best rate guarantee" if they have things in the fine print that their representatives don't tell you about or won't take websites open to the public that anyone could get. As a customer I rely on the rate guarantee to not purchase other rates, and then after going through all of this "claim" work I would have missed out on the deal from the other website and I do not think that is a fair policy. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/04/21) */
Dear Mr.[redacted]
The Revdex.com has shared your recent correspondence pertaining to the charge in order to maintain the seats selected during your booking process. I appreciate the opportunity to review your account...

and respond to your concerns.
Many airlines do charge a fee, require a full fare refundable ticket or elite frequent flyer status in order to option certain seating assignments. To alert our customers of this, those seats are flagged with a star. Upon reviewing your booking process, I do show that priority seating was chosen. There were still seats available at no cost at this time; however, they were not chosen. I have attached a screen shot of your booking process on how this was displayed.
Mr.[redacted] we certainly apologize if there was any confusion, but we would not be able to offer a refund for the seat charges. I have also reviewed the seating assignments still available, and most flights do have seats available together that would not incur a charge. You would need to contact Delta directly if you prefer not to pay the fee for preferred seating. If you have any further question, please feel free to let me know. We do appreciate your business, and hope that we have a future opportunity to serve you.
Sincerely,
[redacted]
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted delta and they said they do not have seats available that are together unless we pay the extra fee. Also why weren't we notified the seats weren't available after we had selected them
Final Business Response /* (4000, 13, 2014/04/25) */
Dear Mr.[redacted]
Thank you for your follow-up response, and I appreciate the opportunity to address your concerns.
When reserving seating assignments via Orbitz, a request is forwarded to Delta for the seats chosen, and as long as they are open seats in non-charge areas, they will be approved. Exit row seating and charge seating areas are stared, and the rules for choosing these seats are provided. I have reviewed your booking process via our website logs, and show that this information was properly provided.
Mr.[redacted] we certainly regret your disappointing experience, but we are unable to refund you for the fees charged due to your seating requests.
Sincerely,
[redacted]
Orbitz Customer Relations
Final Consumer Response /* (4200, 11, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I like I tried explaining to you I have already called delta and they informed me that your company is not authorized to give seats so every seat we chose we weren't not going to get. When we chose our seats through orbitz all it said is that this seat is in an emergency exit are you can able of performing the duties required to sit in these seats which we were able to. You falsely advertised that our flight would cost 781.90 and in reality we had to pay over 1,000. This is absolutely ridiculous. You should honor your price you said.

Initial Business Response /* (1000, 5, 2014/06/16) */
Dear Mr. [redacted]
Thank you for contacting Orbitz via the Revdex.com. On behalf of Orbitz, I sincerely apologize for your disappointing experience.
It is my understanding you are requesting a refund of $230.00, as you were...

unaware that the cost to change your ticket would be in addition to what you originally paid.
In reviewing your booking history, I find that you contacted Orbitz to change your return flight and date, and our agent correctly advised you of the airline change fee of $200.00, our $30.00 service fee, plus any fare difference would be collected to make the change.
I have also monitored the call, and find the agent properly advised you of the cost to change your ticket.
The agent clearly advised that the old ticket cost of $387.00 would be deducted from the new ticket cost of $496.00, and that the difference of $109.00, plus the airline change fee of $200.00, along with our $30.00 service fee for a total of $339.00 would be collected.
You then asked would that be the total cost to change, and the agent confirmed the cost to change would be $339.00.
Mr.[redacted], I am truly sorry for any misunderstanding you experienced in this regard; however, please know that Orbitz is unable to refund the airline change fee of $200.00 or any fare difference.
As a gesture of goodwill, we have refunded our $30.00 service fee. Please allow 3-5 business days for this credit to post to your account on file.
Mr.[redacted], I am sorry my response could not be more favorable. We appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs.
Sincerely,
[redacted]
Orbitz Customer Relations

June 5, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-119733Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted]r (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from Ms. [redacted] complaint she requesting a refund for a recently booked flight reservation.Our records indicate on April 6, 2016, our agent assisted the Ms. [redacted] with booking a flight. The customer called customer service and purchased a round trip flight for six travelers. The flight reservation was operated by Air Canada, with flights departing on July 1, 2016 from Newark to Calgary and returning from Vancouver to Newark July 10, 2016.We have confirmed that this matter was resolved on May 24, 2016 with a full refund of the customers reservation being processed by one of our corporate agents.We would like to apologize for the inconvenience Ms. [redacted] experienced. It is disheartening when our clients feel that we have not met the standards to which we hold our organization and employees, as we attempt to provide the most efficient, quality service available.We appreciate Ms. [redacted] thoughtful comments, and we're sorry we disappointed her. We rely on customers like her to provide us with the information we need to continue improving our services.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because: This case is regarding [redacted] page hotel not [redacted] inn. Please respond your answer in writing regarding [redacted] motel. I already have answers from orbitz.com for refund and $50 bucks. I just want to make sure the case of [redacted] motel is solved through Revdex.com.org for the future my record.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10927598, and find that this resolution is satisfactory to me.
Sincerely,
Karmandeep [redacted]

August 5, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand the customer is unhappy about not being able to utilize her hotel reservation.Our records indicate that on July 12, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz.com. The customer purchased a one night hotel reservation at [redacted] Suites of Concord, checking in on July 18, 2016, and checking out on July 19, 2016.On July 18, 2016 the customer called customer service due to the hotel not being able to locate her hotel reservation. Per documentation the assisting agent called the hotel and was advised that due to the hotel being sold out the customer was not able to check-in. At Orbitz, we strive to provide the highest level of customer service, and it’s disheartening when one of our vendors does not work to meet that goal as well. We regret that Ms. [redacted] had a less-than-satisfactory experience when you stayed at the [redacted] Suites of Concord, and we hope that our relationship with her will not be negatively affected.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and the airlines and is subject to the rules and restrictions of those providers. At the time of booking, Ms. [redacted] agreed to the Terms of Use, which expressly provide as follows:The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Orbitz. Orbitz is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Orbitz has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

October 25, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com, Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding emails. We understand from the customers complaint they are requesting a stop to daily emails.Our records indicate on September 20, 2016 the customer booked a package reservation through Orbitz.com. Upon booking this reservation the customer registered their email address for a permanent account. As of October 22, 2016 Orbitz has requested to remove the email address from receiving promotional email.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

January 17, 2017Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a car reservation. We understand from Mr. [redacted] complaint he requesting a refund of the $143.00.Our records indicate on December 22, 2016 the customer self-booked a car reservation with Orbitz. The customer reserved a Special Vehicle with [redacted] Rent A Car. The car is due to be picked up on December 24, 2016, in Halifax Nova Scotia and returned to the same location on December 25, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. As [redacted] Rent A Car was the merchant of record and the company that charged the customer’s credit card, we have to abide by their rules and regulations.On January 17, 2017 Orbitz contacted [redacted] Rent A Car to advocate on Mr. [redacted] behalf. They advised that this matter was resolved on January 6, 2017 when a refund of $143.56 was issued.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

May 24, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Yuen Ki Fung (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from the customers complaint they are unhappy about a submitted best price guarantee claim.Our records indicate on May 4, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz.com. The customer purchased a three night hotel reservation at [redacted] Martinshof, checking in on November 30, 2016, and checking out on December 3, 2016.On May 4, 2016 the customer submitted a best price guarantee claim for his hotel reservation. As of May 16, 2016 this issue was resolved with the customer receiving an email stating “We've approved your request and initiated a refund in the amount of $15.72 to the original form of payment used during your purchase. The customer will receive the addition of $50 Orbucks to his account 3 to 4 weeks after travel is completed.If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

May 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from Ms. [redacted] complaint she is requesting a refund of the unutilized hotel reservation. On May 23, 2016, we attempted to contact Ms. [redacted] to acknowledge receipt of the Revdex.com complaint but were unable to reach the customer.Our records indicate on May 2, 2016 the customer self-booked a hotel reservation for two travelers using Orbitz.com. The customer purchased a three night hotel reservation at The [redacted], checking in on May 13, 2016, and checking out on May 16, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the hotel cancelation policy agreed upon when booking the reservation, “The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded. Cancellations or changes made after check-in are subject to a hotel fee equal to 100% of the total amount paid for the reservation.”We are able to confirm that this issue was resolved as of May 4, 2016 when the customer called Orbitz to cancel the hotel reservation. Since Orbitz is a third-party intermediary, we had to contact the property manager to request a refund of the reservation. Upon authorization from the hotel manager our agent was able to cancel and refund the customers reservation during the call.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

April 10, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a car reservation. We understand from Ms. [redacted] complaint she requesting a refund of the insurance purchased for a recently used car reservation. On April 10, 2016, we contacted Ms. [redacted] to acknowledge receipt of the Revdex.com complaint but were but were unable to reach the consumer.Our records indicate on March 15, 2016, the customer self-booked a car reservation with Orbitz under the name of [redacted]. The customer reserved a [redacted] or similar with [redacted] Car Rental. The car was due to be picked up on March 15, 2016, in Phoenix, AZ and returned to the same location on March 20, 2016. The customer also purchased “Car collision damage protection”.Per the car reservations terms and conditions that were presented to the customer at the time of booking, “Please note that at time of rental you will need to present a current driver’s license and a valid credit or charge card in the renters name”. Due to this information being available to the customer prior to booking we are unable to refund the $54.00 charge that was sustained for the pre-purchased insurance.We sincerely regret that we are unable to offer a more satisfactory response or resolution to the customers concern. At Orbitz we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers. We are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms. [redacted] with the necessary information related to her car and insurance purchase before our system asked Ms. [redacted] to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  After I made the complaint they called an made arrangements to refund the money that was promised.  I have received it and i'm satisfied. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 13, 2015/05/12) */
Dear[redacted]

The Revdex.com has shared your recent correspondence with Orbitz regarding the amount you were charged for your reservation under record locator PBORBXXXXXXXXXX. It is my understanding you were quoted one...

rate but charged another. Also, you were not happy with the service you received when you contacted our service department for assistance. I appreciate the opportunity to review your account and respond to your concerns.

[redacted], I want to apologize for lack of professionalism on the part of our staff. Orbitz strives to provide the best possible customer service, and I regret in this case, we fell short of our goal.

Please know at Orbitz, we understand the importance of our website accurately processing all of our customer's requests. To ensure the accuracy of our website, we do keep logs for our review. Upon reviewing the website logs of your booking, we do show the flights earlier in the day were lower, but what was chosen was the evening flight, which was higher. I have attached screen shots of your booking process for review.

Throughout the booking process, the website recaps the selections made by the customer. Within minutes of the booking, Orbitz also generates an 'Orbitz Travel Document' email confirming the flight dates, flight numbers, times, and rate. Our customers may review their booking at any time in their online 'My Trips' profile.

Nevertheless, this does not excuse the frustration you encountered when contacting our service department. As a gesture of our sincerity, Orbitz has issued you a $50 USD future travel voucher to use on your next Orbitz.com flight, hotel or package booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.

Here are the instructions for the future travel voucher:

When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [redacted]@Orbitz.com. Please reference case number XXXXXXX and my letter offering the $50 future travel voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until [redacted] 12, 2016.

[redacted] thank you for allowing me to review this situation with you. We appreciate your business, and we hope to have an opportunity to serve you in the future with your travel planning needs.

Sincerely,

[redacted]
Orbitz Customer Relations
Chicago, IL