Orbitz

September 19, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Mr[redacted] did not accept our response and/or resolution offered.As previously advised, the customer booked one roundtrip ticket with [redacted] Airlines who is  the merchant of record, and the company that charged the customer’s credit card. We hope you understand we have to abide by their rules and regulations. Based on the fare rules agreed to at the time of booking, [redacted] Airlines flights stated to take any action on the reservation, the customer had to contact them directly. As Sprit Airlines does not provide us access to their tickets we are unable to assist the customer with changing or canceling the reservation. If the customer chooses to change the reservation he must contact [redacted] Airlines directly. Due to the purchase of insurance Orbitz is able to reimburse Mr[redacted] the change fees sustained. To request the reimbursement of the change fees we request the customer to contact Orbitz customer service and submit the receipt/bank statement documenting the change fees sustained.Please review the Cancellation Fee Waiver policy agreed to upon below:For a published air ticket, credit may be issued per applicable airline policies less airline change fees, and Policyholder will absorb the change fees. The actual airfare could be higher at the time of rebooking; in that event the price differential would be your responsibility. You are allowed to change or cancel your trip for any reason one (1) time prior to the start of your trip.We thank you for allowing us to address this matter further. If you have any further questions or concerns regarding this matter, please feel free to contact us.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

August 9, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]
Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Annie [redacted] (Revdex.com case number [redacted]) regarding a flight reservation. We understand from Ms[redacted] complaint she is requesting a new ticket to be issued at the rate at which it was booked.Our records indicate on June 25, 2016 the customer self-booked a round trip flight for one traveler. The flight reservation was operated by [redacted] Airlines, with flights departing on August 30, 2016 from Nanjing to Los Angeles, CA on January 31, 2017.On June 25, 2016 [redacted] Airlines notified Orbitz that the customer’s credit card information was not accepted therefore we reached out to the customer for a different form of payment. Due to the customer not providing that information we were unable to issue the customers tickets. Our records reflect multiple calls being made into customer service by Ms. [redacted] in regards to her flight tickets. On July 5, 2016 the customer contacted our customer service in regards to assistance issuing her tickets. Per documentation the agent offered to honor the original rate by having Orbitz cover the difference in rate and book a new reservation for the customer which included one stop. The customer declined this offer.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. We utilize a real-time airline reservations database that contains current ticket prices and availability. The database is updated regularly as fares change and seats are sold. In addition, the airline limits the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer available. Consequently, it is possible that a specific fare that is available when customers book their reservations will no longer be available when it comes to ticketing the reservation. Airfares are subject to change until the tickets and the reservation is confirmed. Orbitz is unable to change or alter the fares provided by the airlines therefore we are unable to book Ms. [redacted] ticket at the rate originally quoted.When finalizing a reservation on Orbitz.com, the user agrees to the specific rules and restrictions provided during the booking session. As set forth in the Orbitz Terms of Use:SUPPLIER RULES AND RESTRICTIONS:Additional terms and conditions will apply to your reservation and purchase of travel—related goods and services that you select. Please read these additional terms and conditions carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the Supplier, which can be found on the Supplier’s website. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice. We reserve the right to cancel your booking if full payment is not received in a timely fashion.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because:  A better offer of compensation should be offered or let the 75 dollar coupon be applicable to a car rental as well as a hotel
Sincerely,
[redacted]

Dear Mr. [redacted], The Revdex.com has shared with us your correspondence regarding your recent Orbitz experience. It is my understanding that when you booked your cruise reservations with Orbitz you were advised that if you canceled more than 120 days before departure there...

would be no penalty; however, when you called to cancel you were advised of a $200 total penalty to cancel. I appreciate the opportunity to respond to your concerns.   On behalf of Orbitz, I would like to apologize for any frustration this has caused you.   Please know we have processed a refund for the $200 penalty you were charged. The refund will appear back to the original form of payment within 7 to 10 business days.   Mr. [redacted], we appreciate your business and hope you will continue to use Orbitz in the future for your travel needs. Sincerely, [redacted] Orbitz Customer Relations Chicago, IL

August 23, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments...

and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] regarding a package. We understand from Ms. [redacted] complaint she is requesting a full refund of her package reservation.  Our records indicate on June 14, 2016 the customer self-booked a purchased a package reservation for two travelers. The customer purchased a five night hotel reservation at Saint John Hotel Villas & Spa, checking in on July 19, 2016, and checking out on July 24, 2016. The customers flights were operated by [redacted] departing from Barcelona, Spain to Mykonos, Greece on July 19, 2016 and returning on July 24, 2016.Orbitz serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providers. Based on the hotel cancelation policy Ms. [redacted] agreed upon when booking the reservation, “The room type and rate selected are non-refundable. Should you change or cancel this reservation for any reason, your payment will not be refunded.”We can confirm that Ms. [redacted] contacted customer service on June 14, 2016 in regards to canceling her package reservation. The agent that assisted the customer cancel the flights. Since the flights were successfully canceled within 24 hours of purchase, A refund totaling $1,108.60 was processed to the customers original form of payment. Our records reflect multiple calls being made by the customer in regards to requesting a refund for her hotel reservation. Due to the customers hotel reservation being non-refundable Orbitz made multiple calls to the hotel. Orbitz has been advised multiple times by the hotel that due to the non-refundable rate of the customers reservation they will not authorize a refund of Ms. [redacted] reservation.We are able to confirm that while the customer was reserving her package on Orbitz.com, on the trip summary page located on the right side under the title “Trip Information” the customer would have been advised that “This hotel reservation is non-refundable and cannot be changed or canceled.” Also, after Ms. [redacted] input her credit card details but prior to booking the reservation the customer would have had to scroll down past the title “Review and book your trip”.  Within the box displayed the “Flight Terms” and “Hotel Terms” listed separately for the customer. Due to this we are unable to authorize a refund for the customers hotel portion of her package.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Complaint: [redacted]
I am rejecting this response because it is unethical and wrong to expect us to pay for phone calls we were obligated to make to Orbitz to try to resolve a situation entirely caused by Orbitz, in which no one we call was able to assist and in fact we were placed on hold, transferred and told to call back M-F.  We followed an ethical protocol and it is the responsibility of the Orbitz,  who caused the issue, to reimburse the expense.  Orbitz does not have a toll free international number nor does it have an email customers may use to contact in case of emergency.  Canceling our return flight certainly put us in a precarious situation.   We had no other means to be in contact with Orbitz other than by phone.  
Sincerely,
[redacted]

June 2, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear Mrs. [redacted] did not accept our response and/or resolution offered.As previously advised, On May 17, 2016 [redacted] Services S.A advised Orbitz that they will not be able to refund the customers reservation. Due to this we are unable to refund Ms. [redacted] shuttle reservation.We sincerely apologize about the frustration and inconveniences that this has caused but must abide by the cancelation policies that were provided by [redacted] Services. We are not trying to discharge ourselves from any responsibility; we only want to convey that we were able to provide Ms. [redacted] with the necessary information related to her shuttle purchase before our system asked her to complete the reservation online.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

May 19, 2016Revdex.comComplaint Department – OrbitzDear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been...

brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding their reservations. As of the response deadline of this complaint, we are unable to obtain the necessary information needed to provide an appropriate reply. At this time, we respectfully request additional time from the Revdex.com as further research is needed for this case. We will submit our final reply via the Revdex.com's website.Again, we thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely,[redacted]Tier 3 Customer Service

Initial Business Response /* (1000, 5, 2014/11/24) */
Dear Mr.[redacted]
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you further. It is my understanding that you have been trying to book a package on our website, but the fare keeps...

increasing prior to purchase. On behalf of Orbitz, I apologize for this frustrating experience and any disappointment this has caused. I appreciate the opportunity to review this matter and respond to your concerns.
It may be helpful to understand that as a third party travel agency, we have no control over airline fares. When you click through the booking path, the website constantly sends the flight information to the airline and if the fare has changed, the airline returns an error message with the new price.
Orbitz, as with any travel agency, is required to apply the fares and fare rules in effect at the exact moment of your booking. All fares are determined directly by the airlines and can be updated at any time. Unfortunately, fares are not guaranteed until they are ticketed. Orbitz is not able to restore a fare once it is sold out or discontinued by the airline.
In your situation, you may be booking a flight with an unusual itinerary or airline. Sometimes, if a particularly itinerary is not booked frequently enough, then the airline's fare cache becomes stagnant and the unavailable fare still appears in the search results. If you could please provide the details of the flight you were trying to book, I can forward that information to our Air Operations team to alert the airline of this stagnant fare cache.
Also, as a gesture of our sincerity and goodwill, I would like to offer you a $150 future travel voucher that you may use toward your next Orbitz.com prepaid booking. Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs.
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at[redacted] Please reference case number [redacted] and my letter offering the $150 voucher in your request. Orbitz will then issue a credit to the card used for the new booking. This offer is valid for one year from the date of this letter, until November 24, 2015.
Thank you for bringing this matter to our attention. We value your business, and hope to have a future opportunity to restore your confidence in our products and services.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL

Dear Mr. [redacted],

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The Revdex.com has shared your recent correspondence pertaining to your refund request of your package under confirmation [redacted] due to the property overbooking their services. I appreciate the opportunity to review your account and respond to your concerns.

Upon reviewing your account, I do show that your booking was reserved via [redacted] Hotels main site.  They are a partner that utilizes our services for their booking needs.

Your concerns have been reviewed, and refunds have been processed due to the overbooking of your hotel reservation.  A refund has been processed in the amount of $3,416.36 to the [redacted] card ending in [redacted].  There was a second refund processed to the same credit card in the amount of $1,311.72.  The time it takes for a refund to process does differ by card.

Mr. [redacted], it has been advised that your refunds have been processed, and future travel vouchers have been offered due to the inconveniences this has caused.  Thank you again for the opportunity to address your concerns.

Sincerely,

[redacted]
Orbitz Customer Relations

May 3, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: O-[redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and...

concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from Ms. [redacted]’s complaint she requesting a refund for a recently booked hotel reservation and further compensation. On May 3, 2016, we contacted Ms. [redacted] to acknowledge receipt of the Revdex.com complaint.Our records indicate on April 6, 2016, our agent assisted the Ms. [redacted] with booking a hotel. The reservation was for a two night stay for two travelers at the [redacted] Inn Havelock, checking in on May 27, 2016, and checking out on May 29, 2016.We have confirmed that during the booking of the reservation, the agent quoted the customer the final price of $97.75 per night and a total price of $194.48 when including the customers Orbucks prior to ending the call. We have verified that the agent did not use any of the customers Orbucks and charged the customer the full amount of the reservation totaling $220.40.Due to our agents error as a one-time courtesy, Orbitz has agreed to reimburse Ms. [redacted] the $25.92 difference of what the customer was quoted and what the customer was charged. The time it takes the refund to post to the customer’s account depends on the time it takes the airline and the customer’s credit card company to process refunds. We would like to apologize for the inconvenience Ms. [redacted] may have experienced, and for any lack of service he received while trying to resolve this issue. Despite his recent experience, we do value his business. Orbitz issued a $25 Orbitz Travel Coupon to use on a future trip, due to the inconveniences. This coupon is valid towards the future purchase of an E-Special Rate hotel reservation, either as a stand-alone hotel or in a vacation package. The coupon will appear in the booking path for the next qualified reservation, and it is valid until one year from the date of this letter.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

Orbitz is a useless service. I booked a multi-leg flight/hotel itinerary for my wife and son only to learn many of the details Orbitz recorded (seats, baggage, etc) are discarded by the actual airlines. When I attempted to check-in my family, all the details I had selected/save with Orbitz were gone. The airline told me that they do not take the details such as seat selection from any third party so why bother?

November 3, 2016Revdex.comComplaint Department – OrbitzRe: Orbitz Case #: [redacted]Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the...

comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you. Orbitz is responding to the consumer complaint from Sandra Deveney (Revdex.com case number [redacted]) regarding a car reservation. We understand from Ms. [redacted] complaint she requesting a refund of the insurance purchased for a recently unused car reservation.Our records indicate on June 23, 2016 the customer self-booked a car reservation with Orbitz. The customer reserved a Special Rental. The car is due to be picked up on October 26, 2016, in Syracuse, NY and returned to the same location on October 29, 2016. The customer also purchased “Car collision damage protection”.On October 26, 2016 the customer emailed our customer service requesting a refund of her insurance due to being denied a car as she has no major credit card. Per the car reservations terms and conditions that were presented to the customer at the time of booking, “Renter is required to present a major credit card or debit card in their own name at the time of rental.”As an effort to advocate on the customers behalf we contacted [redacted] Rent A Car on November 3, 2016. [redacted] advised us that on October 26, 2016 Ms[redacted] was unable to utilize the car reservation. Due to this we are able to refund the unutilized “Car collision damage protection”. As of November 3, 2016 a refund of $36.00 was processes to the customers original form of payment. The time it takes the refund to post to the customer’s account depends on the time it takes the Mr. [redacted] credit card company to process refunds.We thank you for allowing us the opportunity to address the issues, brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,[redacted]Tier 3 Customer Service

I visited australia and new zealand. I had an issue in both countries and needed to talk to orbitz representative. GOOD LUCK WITH THAT!!!!! First you cannot find anything but a 1-800 number that did not work in other countries. there was no orbitz number in australia or new zealand. and if there is you cannot find it on the web site. I could not even find a way to email custormer service on the web site today when I wanted to complain. also if you want to make any changes on your tickets you have to go through orbitz since it is considered your travel agent. so I am not going to book any out of the country tickets with orbitz again. inside the country it should not be a problem. but the website needs help for those lost and confused in another country. thanks cynthia

July 11, 2016
Revdex.com
Complaint Department – Orbitz
Re: Orbitz Case #: O-[redacted]
Dear Revdex.com,
Thank you for forwarding the Revdex.com consumer rebuttal from [redacted]. We regret to hear that Mr. [redacted] did not accept our response and/or resolution offered.
Orbitz reviewed Mr. [redacted] online booking session on July 5, 2016. The online booking session did display the fare rules associated with the booking prior to Mr. [redacted] completion of the booking, which stated:

Tickets are non-refundable and non-transferable.
A fee of $200.00 per ticket is charged for itinerary changes.
Name changes are not allowed.

Mr. [redacted] will retain a flight credit of $466.20 per passenger for a total of $932.40 on [redacted] Airlines for one year from the original ticket issue date. At the time the customer rebooks their reservations, an airline incurred change fee of $200.00 per ticket, plus any increase in airfare will be collected.
The actual cost of the airline ticket was charged by the carrier directly, in this case [redacted] Airlines. Please note that Orbitz serves as a third party intermediary for travel providers such as hotels, car rental agencies, and airlines, and as such we must abide by and enforce the terms and conditions set forth by the suppliers with which we work.  
Orbitz makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasing. We provide your selection details on several pages for your review including the final payment screen. When acting as their own travel agent it is each customer’s responsibility to review the details of their itinerary prior to finalizing any reservation.
 
Given the above, we are unable to offer the customer any additional compensation.
Thank you for allowing us to address this matter further.  As this matter has been resolved and no additional information has been provided, we respectfully request the Revdex.com close this case.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
 
Sincerely,
 
[redacted]
Tier 3 Customer Service

Dear [redacted],
 
The Revdex.com has shared with us your
correspondence...

regarding your recent experience with Orbitz. It is my
understanding you were upset the Best Price Guarantee for your stay at the [redacted]
Beach Hotel was denied. I appreciate the opportunity to review your account and
respond to you.
 
On behalf of Orbitz, I apologize for any frustration this
has caused you.
 
Upon further research, we do show on February 13, 2016, you
did submit a request for price matching through our Best Price Guarantee
program; however, your request was denied due to the type of room used in the
comparison being different.  After
reviewing your claim we agree that the room types, while having a different
title, are in fact the same room types; therefore, we will honor your request
for the Best Price Guarantee refund and Orbucks addition.
 
Once you have completed your travel please contact Orbitz
and provide your case # S-[redacted] and ask the agent to add your $50.00 in
Orbucks and refund of $16.50 for your claim on itinerary # [redacted]. Travel
does have to be completed and the Itinerary fully utilized before these can be
awarded.
 
[redacted], we appreciate your business and hope you will
continue to use Orbitz in the future for your travel needs.
Sincerely,
[redacted]
Orbitz Customer Relations
Chicago, IL

Dear Ms. [redacted],
The Revdex.com has shared your recent...

correspondence pertaining to the airline imposed schedule change that has affected your reservation. On behalf of Orbitz, I apologize for this disappointing experience, and appreciate the opportunity to review your account and respond to your concerns. At Orbitz, we certainly understand the frustration that an airline imposed schedule change can cause. When a change occurs, we make every effort to notify and accommodate our customers to their satisfaction. However, airlines do have regulations that must be followed when new flights are chosen. Airline schedule changes are not in the control of Orbitz, and as a travel agency, we must abide by the airlines rules when re-accommodating a customer.
Upon reviewing your account, I do show that the last airline imposed schedule changes updated on your record by either airline was in March, and notifications forwarded.  No further flight changes or cancellations had been generated to your reservation by the airline for Orbitz to forward a notification.  Airline schedule changes are processed by the airline directly, and they have the authority to do so at anytime with or without notification.
Ms. [redacted], we certainly regret your disappointment in our services, but please know that airline schedule change are out of the control of Orbitz. Orbitz does not hold the funds for the tickets reserved, and as a travel agency, we are required to follow all airline rules and restrictions. Thank you again for the opportunity to address your concerns, but we are unable to offer any further compensation. We do appreciate your business, and hope that we have a future opportunity to serve you.
Sincerely,
[redacted]
Orbitz Customer Relations
Tell us why here...

Revdex.com
Complaint Department – Orbitz
Re: Orbitz Case #: S-[redacted]
Dear Better Business...

Bureau,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.
Orbitz is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted]) regarding a hotel reservation. We understand from Ms. [redacted] complaint she is unhappy about the hotel reservation purchased.
Our records indicate on January 30, 2016 the customer booked a hotel reservation for a two night stay at the [redacted] on the Pier [redacted] checking in on March 31, 2016 and checking out on April 2, 2016. The customer used 33.98 Orbucks to pay for the reservation.
On January 31, 2016, we can confirm the customer utilized the self-service tool to cancel her hotel reservation. Due to the reservations cancelation policy the customer was fully refunded for the canceled hotel reservation. We have verified that on January 31, 2016 Ms. [redacted]’s 33.98 Orbucks were returned to her Orbitz account.
If you have any further questions or concerns regarding this matter, please feel free to contact us.
       
Sincerely,
[redacted]
Tier 3 Customer Service

Tell us why here...

So, [redacted] is threatening to cancel [redacted] return flight home because he won't be on the outgoing flight even though I have notified them that he is NOT a no show and will be on the return flight home. I'm not asking for a refund or for them to make any changes--just notifying them, but they will still cancel it....[redacted]?? Nice of @[redacted] to threaten to have a MINOR be stranded in Denver. Now, I have been on hold with Orbitz Flights, Hotels, Cars for 35 minutes while they try to make sense of it. Seriously...just dead air for 35 minutes. Do you think they forgot about me?

Dear Mr. [redacted]

New Roman" size="3"> The Revdex.com has shared your recent correspondence pertaining to Weiye not being able to travel on his return flight under Orbitz record locator PBORB2653366904.  On behalf of Orbitz, I apologize for any inconvenience this has caused, and appreciate the opportunity to review your account and respond to your concerns.

Upon reviewing your reservation, I do show there was an airline imposed schedule change that occurred on your reservation, which resulted in the connection city being changed.  Due to the change in the connection city, Air China is advising that the new flights were not recognized, and new tickets needed to be issued. 

Mr. [redacted] we certainly apologize for the inconvenience this caused Weiyi. Due to the issues Weiyi encountered, I have processed a refund in the amount of $213.10 USD to the Visa card ending in 0687 for Orbitz record locator PBORB6209856744 for the Dallas to San Antonio flight.  I have also processed a refund to Weiyi’s credit card in the amount of $1405.79 USD for the ticket reserved via American Airlines directly to travel from Beijing to Dallas. Please allow 3 to 5 business days for the refunds to process.

We apologize again for any inconvenience this has caused.  We do appreciate your business, and hope that we have a future opportunity to serve you.

Sincerely,
[redacted] Charlotte Orbitz Customer Relations