Orbitz

Dear Ms*** The Revdex.com has shared with us your correspondence
regarding your recent experience with OrbitzIt is my understanding when
booking your reservation to Cancun you state the agent that assisted in booking
the reservation booked you at the wrong Fiesta
Americana property, which was
not all-inclusiveI appreciate the opportunity to review your account and respond
to youOn behalf of Orbitz, I would like to apologize for any
inconvenience and frustration this caused youPlease know I am currently reviewing your situation and I
will contact you as soon as I have any further informationIf you have any
questions before that time, please let me knowSincerely, Shalon ***Orbitz Customer Relations Chicago, IL

May 22,
Revdex.com
Complaint Department - Orbitz
Re: Orbitz Case #: ***
Dear Revdex.com,
Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the
comments and concerns which have been brought to our attentionOrbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz is responding to the consumer complaint from *** *** (Revdex.com complaint #***) regarding the advertising issues.
We understand from Mrs*** complaint, when trying to booking a flight reservation a lower rate was provided but increase prior to completing the bookingThe customer is requesting for the lower price to be honored
Orbitz’s acts only as a third party intermediary for airlines, hotels and cruises and must abide by the rate set by that particular vendorOrbitz does not own or operate any properties or airlines and information regarding a flight rates’ availability is received from each vendor which is then posted on our websiteBased on the above information, we are unable to honor Mrs*** request for compensation
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Corporate Customer Service

Dear
Joseph,
The Revdex.com has shared your recent correspondence
with Orbitz so that we may assist you furtherIt is my understanding that
schedule changes were made to your
flights, and Orbitz failed to notify you of the changeI appreciate the
opportunity to review your account, and respond to your concernsOn behalf of
Orbitz, I sincerely apologize for the disappointing experience, and the
inconvenience this has caused
After
reviewing your account, I do show a reservation for travel on December 25,
with a return flight that was scheduled on January 2, As an online travel
agency, we do everything, we can to work as an advocate for our customers and
make sure that they are suitably re-accommodated whenever an airline schedule
change disrupts their travel plansHowever, the options we offer; are what is
offered to us by the airline
We are
able to verify from our schedule change logs; that notifications were sent out
to the email address on the account, [email protected] on the dates and
times listed below:
1st
notice - October at 3:AM
2nd
notice - December at 2:PM
3rd
notice - December at 2:PM
Also, we
did contact American Airlines on your behalf to see what alternate flights were
available, and those options were given to you
Joseph,
we do regret your disappointment in our services, but we do show all proper
steps of notifying you of your change were taken
I also
show you were already issued a $USD future travel voucher which was redeemed
Joseph,
I wish our response could have been more favorableWe appreciate your
business, and we hope to have an opportunity to serve you in the future with
your travel planning needs
Sincerely,
Jeanna
***
Orbitz
Customer Relations
Chicago,
IL

June 8,
Revdex.com
Orbitz.com
Complaint Department
Re: Orbitz Case #: ***
*
Dear Revdex.com,
Thank you for taking the time to contact Orbitz, Incregarding an issue from our customer. We appreciate the Revdex.com allowing
us to address the comments and concerns which have been brought to our attention. Orbitz, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you
Orbitz, Incis responding to the consumer complaint from Mr*** * *** (Revdex.com case number *** regarding a question about his name on an upcoming flight
Our records reflect on May 31, Mr*** accessed Orbitz.com and self-booked flight itinerary # *** departing on July 20, from Minneapolis, NM to StLouis, MO, returning July 21, 2017. Mr*** is concerned that his airline ticket does not contail the suffix, “Jr.” and whether this will cause him a problem when passing security verification at the airport
On May 31, our agents attempted to contact the customer by phone and when they were unable to reach him, he was sent an email providing the following information regarding his question:
We have attempted to contact you via phone but were unsuccessful, a message was leftI wanted to provide some information regarding your July 20, *** Airlines flight reservationWe understand that you’re going for a doctor’s appointment and want your trip to go as smooth as possibleOur records indicate that the flights are currently voidable until June 01,at 11:59pm PST and can be cancelled without penaltyDuring the void period we’re unable to make any changes to the flight reservation, due to the tickets have not being issued by the airlineAlso, when tickets are issued there are penalties to make changes or corrections to your flight reservationHowever; since you’re flying a domestic flight from Minneapolis to Missouri the suffix (exJrSrIII) is not needed on your ticket and boarding your flight will not be an issuePlease be advised, when an error occurs on the website we have customer service representative available hours a day days a week to assist you with your bookingIf you have any question please reply to this e-mail
As suffix information is not required on domestic flights, there is no necessity for changing the customer’s ticketAlso, if the customer has an issue when self-booking a reservation, they may suspend their booking prior to finalizing, and contact an Orbitz agent for assistance and information, so they avoid any errors or penalties to make changes after booking is completed. Our agents are available 24/and happy to assist if a customer is having difficulty or questions with their booking process
We thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us
Sincerely,
*** ***
Tier Corporate Customer Service

Dear Ms***,
11pt;">
The Revdex.com has shared your recent correspondence pertaining to which hotels qualify to utilize your future travel *** towardsOn behalf of Orbitz, I apologize for your disappointing experience, and appreciate the opportunity to review your account and respond to your concerns
Please know that I do show a $future travel *** under case number ***Please know that your *** is valid towards any prepaid hotel booking. Once your booking has been confirmed, you will need to forward the case number provided, your new itinerary confirmation number, and the amount of the ***. Once your booking has been confirmed, the *** will be redeemed towards the credit card used to confirm the booking. Your *** request can be forwarded to the email address of ***@customercare.orbitz.com
Ms***, we please follow the directions provided above, and we will be happy to assist you; however, we are unable to grant your refund request of the hotel booking. Thank you again for the opportunity to address your concerns
Sincerely,
*** ***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/05/22) */
Dear***
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherI understand you had to cancel your reservations due to medical issuesYou are requesting a refund or to be
allowed to use the ticket for future travelI appreciate the opportunity to review and respond to you
After reviewing your account, I show the medical documents you sent were not acceptable to*** AirlinesThe airline requires emergency room or urgent care medical documents from your doctor on his/her letterhead stating why you will be unable to travelPlease fax the documents to me at
XXX-XXX-XXXXOnce received, we will forward to*** Airlines
***, once that information is received, we will gladly assist you further
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Dear ***, The Revdex.com has shared your recent correspondence pertaining to your refund for your Orbitz confirmation number ***-***. I appreciate the opportunity to review your account and respond to your concernsI have reviewed your reservation history to better
understand the nature of your concerns. You made a reservation on Orbitz’s website for an air**ne ticket; however, the ticket was not processed correctly, and you bought a new ticket on the day of departure. Unfortunately, no notification was sent to you advising of the f**ght cancellation. Please know we regret that you did not receive your cancellation notification, and I sincerely apologize for not meeting the high customer service standards we have setNevertheless, I see that there is a resolution to your refund. On March 2016, Orbitz refunded the amount of $the difference of the original fare and new air fare. Please allow to business days for the refund to process to your account ending in ***We acknowledge that there was no notification advising of the f**ght cancellation, and I sincerely apologize for not meeting the high standards we have setWe value our customers and for that reason, as a gesture of our sincerity, Orbitz would **ke to offer you a $75USD future travel voucher on your next prepaid Orbitz.com air**ne, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at ***@customercare.orbitz.com. Please reference case number *** and my letter offering the $future travel voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is va**d for one year from the date of this letter, until April 1, 2017. ***, we appreciate your business, and we hope you will provide us with a future opportunity to serve your with your travel planning needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Dear ***, Thank you again for your follresponse, and we regret to hear of your continued concernsWe certainly understand your concerns; however, when you buy an ***line reservation, you agree to the ***lines Contract of Carriage. ***lines have the right to change a schedule at any time with little or no notice. When a change occurs, we can only accommodate a customer with what the ***line will allow. We did contact the ***line on your behalf, but they would not authorize a refund to be processed, and offered accommodation***, we apologize again for your disappointment, but ***line imposed schedule changes are out of the control of Orbitz. We do not hold the funds for the tickets reserved, and we are required to follow their rules and restrictions. I wish that my response could be more favorableSincerely, *** *** Orbitz Customer Relations Tell us why here

Dear Ms*** The Revdex.com has
shared your recent correspondence pertaining to the flight information provided
during your booking process. I
appreciate the opportunity to review your account and respond to your concerns.At Orbitz, we understand the importance
of properly
confirming and providing our customers of all flight information throughout the
booking processTo ensure the accuracy of our website, we do keep logs of our
customers booking process for further reviewUpon reviewing our website logs
of your booking process, I do show that the website properly advised that
United flight number was a connecting flight via Denver, and your flight
number would not changeAll of the flight times were displayed, and the
connection time givenI have attached a screen shot for your review of the
information provided during your booking processMs*** I certainly empathize with your situation;
however, we do show that all flight information was displayed prior to
confirming your flight, and we are unable to offer compensation due to your
flight delays. Ms*** I wish that I could offer you a more favorable
responseWe do appreciate your business, and hope that we have a future
opportunity to serve youSincerely, *** *** Orbitz Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/10) */
Dear Mr***
The Revdex.com has shared your recent correspondence pertaining to your Orbitz Visa credit card application, and not receiving your temporary card number to use immediatelyI appreciate the opportunity
to review your account and respond to your concerns
When an Orbitz Visa Card application is processed, *** Bank will review the application, and a temporary card may be issuedThe application is forwarded to *** Bank directly, and a temporary card is issued at their discretionThose applications are not received nor reviewed here at Orbitz
I have reviewed your account under the email address of ***@aol.com, and I am not showing any new hotel rooms confirmedIf you have concerns regarding not receiving your temporary card number, these questions would have to be directed to the bank directly
Mr*** we certainly apologize for any inconvenience you have encounteredWe do appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The orbitz card is their branded card not only that is is advertised on THEIR site and you apply from a link on THEIR siteThey must assume some responsibility for things they link post or add to their site *** bank refers me to orbitz and now vice versa when does it end? If this is how both do business they should not be in business.The reason you dont show new bookings is because I will not book for a price higher than what was stated because thats not my faultI want teh price as was stated
Final Consumer Response /* (4200, 11, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before this is bad business one blames the other and no one acepts responsibilityThe credit card is advertised through orbiz website it doesnt matter if another company sells it they are the ones advertising it and its branded with the name orbitz I was booking rooms and I only am offered dollars? what does that do, they should take a proper discount off of each room
Final Business Response /* (4000, 9, 2015/08/12) */
Dear Mr***
Thank you for your follresponse, and I appreciate the opportunity to review your account and respond to your concerns
Please know that when applying for an Orbitz Visa Card, we do not see the financial information entered, and do not make the decision on whether an application is approved or deniedIf you do not receive a temporary card depends on the bank directly
Mr*** as a travel agency, Orbitz does not charge you directly for airline reservationsPrices are based on availability, and we are unable to offer a fare that is no longer availableNevertheless, due to your disappointment and as a gesture of our sincerity, Orbitz would like to offer you a $USD future travel voucher on your next prepaid Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at *** Please reference case number XXXXXXX and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until August 12,
Mr.*** , we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
***
Orbitz Customer Relations

June 28, Revdex.com Chicago, Illinois Complaint Department Re: Orbitz.com Case #* ***
Dear Revdex.com, Thank you for taking the time to contact Orbitz.com regarding an issue from our customer. We appreciate the Revdex.com allowing us to address
the comments and concerns which have been brought to our attention. Orbitz.com is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Orbitz.com is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding a car rental reservation. We understand Mr*** is requesting a refundOn June 26, 2017, we received receipt of the Revdex.com complaint Our records reflect on May 11, 2017, the customer self-booked a pay later car rental reservation with *** in George Town, Cayman Island with a pidate of June 17, 2017, and with a drop-off date of June 24, 2017, via itinerary number ***The customer is stating that he was charged additional fees by the vendor Upon further researching this matter, we can confirm on June 26, 2017, the customer contacted Orbitz.com advising that the vendor charged him additional fees for the reservationThe customer provided a copy of the receipt of the charges In reviewing the information, the vendor charged the customer additional fees due to the customer’s driver’s license and state and local taxes During the booking and checkout path on our website, it was disclosed that the fees for the driver’s license and state and local taxes would be additional charges to the customerThe emailed confirmation that was sent did provide this information as well Furthermore, when finalizing the reservation on Orbitz, the customer agreed to Orbitz’s Terms of UseThe Orbitz Terms of Use explicitly state as follows: The carriers, hotels and other suppliers providing travel or other services are independent contractors and not agents or employees of the Orbitz CompaniesOrbitz Companies are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefromOrbitz Companies have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority In no event shall the Orbitz Companies, the Orbitz Partners and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protect protection statutes, or otherwise, and even if the Orbitz Companies, the Orbitz Partners and/or their respective suppliers have been advised of the possibility of such damages Based on the above, Orbitz.com is unable to honor the request for the refund We thank you for allowing us the opportunity to address the issues that were brought to our attention. Sincerely, *** *** Corporate Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2014/08/04) */
Dear Ms.***
The Revdex.com has shared your recent correspondence pertaining to seat allocations for a current ticket bookingI appreciate the opportunity to review your account and respond to your concerns
From your
complaint, you booked tickets on July 16, for travel on August 14, The concern is the seat allocations; you have attempted several times to obtain seats, each time the seat map on the website has seats available; however, they will not accept or acknowledge your requestYou believe that Orbitz displays the seat map erroneouslyYou feel that as a travel agency, Orbitz has the authority to control the seat maps which are provided by the specific airlinesFurthermore; your perception of Orbitz has become discontented due to the service you have received
Ms.*** I do understand your concern in this matter; travel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with current information made available on the website along with vendors
As an Internet travel agency, we try to provide as much information as possible to our customers, as provided to us by the carriersWhen airline tickets are booked through Orbitz, the request is sent directly to the airline for confirmation of the spaceThe airline usually confirms the space to Orbitz in a matter of secondsOrbitz, like any travel agency, cannot sell tickets for an unconfirmed or wait listed flightAll segments of the trip must be confirmed for a ticket to be generated
On your behalf, I have attempted to select seats via the Orbitz website, finding standard seats available; the same situation occurredAdditionally, I have attempted to access your reservation via the airlines' website, which displays the identical seats; however, after accepting the seats, there is a charge displayed
I have contacted the airline, Air Canada, regarding the concernThe airline has adopted a policy regarding advanced seats, regardless of the standard or preferred seating on the flight; all advanced seat requests are assigned for a feeThis is the policy of the airline, Air Canada, not Orbitz
On the Orbitz website, in the customer support section, we provide guidance for customers who require special seating assistanceWe recommend that you contact the airline for seating assistance as Orbitz is not able to override any controls which the airline may have in place regarding its seating allocations
If you choose to pay the advanced seat fee, the amount per passenger per direction is $The preferred seating has a fee of $per passenger per directionSeat assignments are complimentary hours prior to the flight departure date; you may go directly to the airlines' website on August 13, and check-in, obtaining seats for August 14, The same policy would be in place for the return flight; you may cheon August 20, to obtain complimentary seating
We take our customers' comments very seriously, and I thank you for your honest feedback
Ms.*** we apologize for any misunderstanding this might have causedOrbitz hopes to have a future opportunity to serve you with your travel planning needs
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Orbitz listed Air Canada in the website as the air line that accepts seat request from OrbitzThis wrong information misled customersIt is obvious that Orbitz did not even go through the seat request process prior to advertise its promise
Final Business Response /* (4000, 13, 2014/08/13) */
Dear Ms.***
In your most-recent letter, you wrote about your dissatisfaction with a decision we had madeWe regret your continued disappointmentSince you have contacted us again, you clearly feel strongly about these issues
The seat map is valid and correct; the issue is not the presentation, but the fact the airline, Air Canada, does not allow advanced seat allocations either standard or priority for freeThe airline charges for advance seat assignments regardless of where the purchase was made
On the Orbitz website, in the customer support section, we provide guidance for customers who require special seating assistanceWe recommend that you contact the airline for seating assistance as Orbitz is not able to override any controls which the airline may have in place regarding its seating allocations
Orbitz does not collect fees for seat allocations; if the seat request is not confirmed by the airline, there is a reasonIn your case, the stipulation of the fees for advanced seating
We have given this matter every consideration and at the same time, provided you detailed responses regarding it
We regret the enduring unhappiness with our serviceAs we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue
Sincerely,
***
Orbitz Customer Relations
Final Consumer Response /* (4200, 11, 2014/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Whom it may concertn:
1, Orbitz admitted that Orbitz did not verify the seat requesting process with Air Canada before advertising standard seat request capability on Orbitz.comThe fact is that Air Canada did not hornor any Orbitz standard seat request
2, Orbitz did not inform the consumer that Air Canada does not honor any standard seat request through Orbitz in the tickent booking process
3, Orbitz failed to inform the consummer the reason why Air Canada rejected seat request through Orbitz.com

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding you were upset to learn your reservation at the First Landing Beach Resort and Villas, with Orbitz booking number ***, did not
qualify for our Best Price GuaranteeI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused you Please know the terms and conditions for our Best Price Guarantee program have recently changedAt the time you booked your reservation the terms and conditions stated that a reservation had to be purchased with a credit card with a United States billing address; therefore, this is why your claim was denied Mr***, we show that you have canceled your original reservation and have rebooked at the lower rate; however, we do value you as a customer, and as a gesture of sincerity for your disappointing experience we have added $in Orbucks to your accountThey are valid until February 16, and are available to be used towards your next qualifying prepaid hotel booking We appreciate your business and hope you will continue to use Orbitz in the future for your travel needsSincerely, *** *** Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2014/04/30) */
Hi***
Thank you for contacting Orbitz via the Revdex.comWe appreciate the opportunity to review and respond to your concern
I understand that you made a self-booked reservation for United Airlines via
Orbitz.com and requested cancellation 48hours after bookingAs a refund was requested and denied a credit card dispute has been filed and refund is still demand in lieu of payment
***, in order to fully review your service concern Customer Relations would require the Orbitz Confirmation # beginning PBORB and the member email address associated with the booking in your concernPlease understand, Orbitz is a global company and the email provided does not match a reservation within our recordsIn addition your name is not unique within our systemThe Orbitz Confirmation information and member email associated is required to investigate any issue
In addition, dispute number indicates a payment issue
Regrettably - payment must be rendered prior to the continuation of service; and any dispute issue must be processed securely and in accordance with banking practices and Orbitz policyPlease understand only specific Orbitz teams/individuals have investigative access to such sensitive recordsAny dispute will have contact info and instructions for resolving your financial matter in accordance with "best practices/rules"Orbitz will not violate the sharing/security of your member accountYou must take proper action as advised in your dispute to resolve the financial matter you've initiated
***, while I am not able to address your specific concernI am able to provide general response
Please know that airfare and airline fare rules are under the purview of the airline the customer selects at the time of self-booking onlineThe airline would collect full payment for airfare directlyThis billing information is verifiable by reviewing your credit card statementWhen a credit card dispute is filed by the customer, the airline contacts Orbitz for demand of paymentTherefore Orbitz in turn demands payment as agreed for purchase from the mutual customer
Please understand, in the case of non-refundable ticket - the airline fare rules, accepted by the customer at the time of booking under "Agree and Book", would dictate the airline penalty for any change/cancellationThe fare rules are inviolable for Orbitz; as a third party, we must adhere at all timesOnly United Airlines is able to provide refund in the case of non-refundable purchase by the customer - as the airline holds the funds
However, Orbitz provides a 24hour reservation review period, in which some tickets can be cancelled for full refundThis is a standard of the travel industry as dictated by Airline Reporting Corporation (ARC)This type of cancellation is considered a "courtesy cancellation" and is available online from within the member account and via the IVR (interactive voice response system)Orbitz also provides service assistance via phone, chat, and social media 24hours per dayCustomers have multiple service options for courtesy cancellation
Typically, if non-refundable tickets/itineraries are cancelled after the "courtesy period", in lieu of airline refund the customer would retain airline creditHowever, the credit/ticket validity, penalties/fees, restrictions, etcof the original ticket would be applied to any airline creditTypically the only exception is in case of death of traveler or immediate family member; and as advised, only the airline is able to waive their rules or determine exception
Unfortunately, from your comments, I understand the customer failed to cancel the reservation within the timeframe allowed and has refused to render payment as agreed for the purchaseRegrettably, airline credit for transactions in dispute may not be possible
***, I sincerely apologize for any disappointment but in order to provide further information regarding your specific issue any billing dispute must be resolvedIn addition, to investigate your unique reservation and issue - we'd require your Orbitz reservation and account info as requestedTherefore, we would request following the instruction of your credit card dispute -payment as agreed at the time of booking is expected
Thank you for sharing your concernWe do hope your financial dispute is resolved quickly
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2014/05/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made a reservation for ***@yahoo.com from MKE to SFO by United on 10/2/I am sure you can locate the record by the dispute number
I cancelled right away and per your policy I have no obligation to pay for the cancelled ticket
Final Business Response /* (4000, 13, 2014/05/24) */
Mr***,
Orbitz Courtesy Cancellation policy is offered in accordance with supplier fare rules and ARC policyWhen courtesy cancellation is applicable, Orbitz advises at the time of online booking; as well as within the Orbitz Member AccountUnfortunately, regardless of the courtesy cancellation period or policy, Orbitz received no cancellation was request for Orbitz Confirmation#, *** (ORD/SFO)
Mr*** there were three (3) active reservations under this Orbitz Member Account
Orbitz received cancellation requests for only two (2) reservationsThis reservation info was, fully accessible for review within the member accountAs three separate reservations/tickets were booked, each individual reservation/ticket requiring action, requires a specific request for any action (change/cancel)In this case, action was only requested for two reservationsNo cancellation was requested for Orbitz Confirmation #*** (ORD/SFO)
Please know, in review of your comments I found that Orbitz Confirmation #*** (ORD/SFO) is not the itinerary you described in your comments to the Revdex.comThe reservation you indicated, MKE/SFO for United, is Orbitz Confirmation #PBORBXXXXXXXXXX which was cancelled and refunded ($354.60USD)For your records, I've included your comment below:
"I made a reservation for ***@yahoo.com from MKE to SFO by United on 10/2/I am sure you can locate the record by the dispute numberI cancelled right away and per your policy I have no obligation to pay for the cancelled ticket"
Mr***, it is Orbitz Confirmation# PBORBXXXXXXXXXX, ORD-SFO that was not requested for cancellation, and is indicated in your credit card dispute ($355.80USD)
Please understand, the American Airlines ticket, for the same "routing", ORD-SFO, was cancelled and refunded ($355.80USD); as United Airlines, MKE-SFO, was cancelled/refunded ($354.60USD)Regrettably, while I appreciate your distress, this unfortunate situation is not due to error on the part of Orbitz
Orbitz is primarily a self-booking siteCustomers are responsible for reviewing their selections, reservation details; and payment as agreedOrbitz provides immediate online confirmation, 24Hour access online to all bookings via the Member account; and confirmation emailIn addition, Orbitz offers 24Hour phone assistance, as well as online ***, social media assistance, and conventional email
Mr.*** I wish our response could be more favorable and I do understand how such a misstep may happen; but regrettably, Orbitz is not at faultIn this case cancellation was provided as requestedNo cancellation request was made of the second ORD-SFO ticketTherefore, payment as agreed and advised previously is due in the amount of $355.80USD
Thank you for allowing us to review your concernWe do hope this financial matter will be quickly resolved
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Final Consumer Response /* (4200, 11, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I cancelled each flight on the phone,
Not cancelled out of courtesy by orbitz
If orbitz did cancel the flights by courtesy,
What's orbitz courtesy cancellation rule? Why the 3rd flight were left alone?
There got to be a mistake in orbitz record keepingI want your collection reversed and notify credit scoring agencies of your mistake ASAP

Initial Business Response /* (1000, 5, 2014/04/04) */
Dear *** Thank you for contacting Orbitz regarding your recent attempt to complete a booking and the prices for the flights you selected keep changingOn behalf of Orbitz, I sincerely apologize for this disappointing experienceWhen
the flights you select changes price, this means the airlines have sold out on that price, and they have not yet updated our websiteIf you want to provide me with the flights, dates, airline and city pair you are attempting to book, we will contact the airline to have them update our website accordinglyOn behalf of Orbitz, I sincerely apologize for the inconvenience this situation caused youAs a gesture of our sincerity, Orbitz has issued you a $future travel voucher to use on your next Orbitz.com airline, hotel or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needsHere are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number*** and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until April 4, Orbitz values your patronage, and we hope to have a future opportunity to serve you with your travel planning needsSincerely,*** Orbitz Customer Relations Chicago, IL
Consumer Response /* (3000, 12, 2014/04/21) */
That is not a solutionMany people get ripped of from that kind of business practice and offering me a discount does not solve the problem nether any future problems
Business Response /* (4000, 14, 2014/04/29) */
Dear***
Thank you once again for your continued correspondence and persistence
We have given this matter every consideration and at the same time, provided you detailed responses regarding itWe regret your on-going unhappiness with our serviceAs we have evidently reached an impasse, there will be no further replies forthcoming from our office regarding this issue
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Consumer Response /* (4200, 16, 2014/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a lack of quality response and ripping off features on your website I purchased my international tickets through a different provider
I hope other people can see the business model of orbitz.com and your affiliate websites with information that you say not updated and I say TRACKING ip and cookies to get bigger pricing on ticket

March 14, 2016Revdex.comRe: Orbitz Case #: S-***Dear Revdex.com,Thank you for taking the time to contact Orbitz regarding an issue from our customer. We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our
attention. Orbitz is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you.Orbitz is responding to the consumer complaint from *** *** (Revdex.com case number ***) regarding reservationsWe understand the customer is requesting that Orbitz honor her Best Price Guarantee submission requestUpon further research, we are unable to locate an Orbitz account related to the customer’s complaintWe respectfully request that they provide us with an email address used to book the reservation and the itinerary numberThe requested information will enable us to appropriately address her concernsIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely, *** ***Tier Customer Service

Initial Business Response /* (1000, 5, 2014/07/15) */
Dear ***
The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzI understand you are upset when you arrived at the*** Sea Tac Airport you were placed in a smoking
roomI appreciate the opportunity to review your account, and respond to you
On behalf of Orbitz, I apologize for any frustration this has caused
After further research, we do show when the booking was made the room description selected was as follows," King bed smoking suite with free continental breakfast, free high --sfk1-- speed internet and desk." As the room you selected was smoking this was the room offered to you upon check-in
*** we do understand you were disappointed with the property and are requesting a refund for the reservationWe have contacted the property and requested a refund for the reservation; however, they have advised no refund will be given
As Orbitz is an online booking agency, we do have to abide by the rules placed on your reservation by the property
Nevertheless, we do value you as a customer, and as a gesture of sincerity for your disappointing experience, we have increased the amount of your voucher from $to $Our voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number *** and my email offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until July 12,
*** we wish our response could be more favorableWe appreciate your business, and look forward to serving you in the future with your travel needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because July 10th an Orbitz representative called and logged in this notes that the hotel will accommodate me the next two days in a non-smoking roomHe too found there was no icon to select smoking or non-smokingHe also shared he will send me a $voucher which I have not receivedIf the hotel could not accommodate me, I would have cancelled the next two days free of charge (I had free cancellation)The hotel assured me and the rep names*** from Orbitz that will accommodate me and that cancellation is not necessary and that the room will be cleanI was in a dirty room and I took picturesI asked Orbitz why they are doing business with a company that is lyingTheir rooms were not air-conditionedThat is advertingOrbitz said they are not responsible for thatSo there is no accountability for their customer's careThis is dangerous when there is no accountability and a customer is stranded in another city and has no place to goAlso, I would have cancelled the next two days but the hotel agreed to work it out and Orbitz was on the line and*** shared he noted thatThat's why I was given the $voucher which I still have not receivedThis type of business has to end because no one is being accountable for the loss and horrible circumstances a customer is in
Final Business Response /* (4000, 9, 2014/07/17) */
Dear ***
Thank you for your response
Please know, when we contacted the hotel they did advise they would be change your room the next day to a non-smoking roomOrbitz had no reason to believe they would then move you again to a different room
*** the room you selected for the reservation clearly stated it was a smoking room; therefore, this is the room type you were given when you arrived at the hotel
As I previously stated, we have increased the future travel voucher you were offered from $to $
Below are the instructions for when you want to redeem your future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at [email protected] reference case number *** and my email offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until July 12,
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
P.SAll I wanted was a refund minutes after booking this trip and they tried to over charge me almost $1,I should not have been on the phone from March 7th at 10:until March 8th at 12:Almost 1/hours on the phone and so called supervisors later , This is unacceptable and I would never do business with this company again or any of their sister companies