Orbitz

I made a hotel reservation through orbitzWhen we went to the hotel there was no reservation for usWe tried to call orbitz to get it straightened out, but we could not get anybody on the lineIn the meantime the hotel was filling up and we needed a room, so we had to pay the hotel for a room that nightThe clerk at the hotel gave us a letter stating that there was no reservation on record for us from orbitz do that we could make a case with our credit card companyWe did this, and won the case and the charge was taken offJust recently we received a bill from a collections agency for the billWe never received any bills from the hotel itself.....only this one from a collection agencyWhen we called orbitz they said that they disagreed with our credit card company...they had nothing to say about NOT sending us any bills themselvesOrbitz is unethical in their business practicesNot only that but when we got to the hotel we found out that the hotel itself charges a lot less for the room than orbitz doesI will not ever use a third party booking agency to book a room or an airplane flight ever againBuyer beware

Dear Mr***, The Revdex.com has shared with us your correspondence regarding your recent experience with OrbitzIt is my understanding when you initially booked your wife’s ticket to Krakow you made the booking in her maiden name instead of her married nameYou contacted
Orbitz and were advised to book a new ticket with the correct name and a refund would be given for the original booking; however, when you went to cancel the original reservation you were then advised that a refund would not be providedYou are requesting a refund for the original bookingI appreciate the opportunity to review your account and respond to you On behalf of Orbitz, I would like to apologize for any frustration this has caused you Please know I have contacted *** *** to request a refund for the original bookingThey have advised to send them a copy of the marriage certificate, which you have already provided to Orbitz, so they can reviewOnce I have any received a response from *** *** I will contact you immediately If you have questions before that time please let me know Sincerely, *** ***
Orbitz Customer Relations Chicago, IL

Dear Mr*** Thank you for your follresponse, and I appreciate the opportunity to address your continued concernsPlease know that we are taking into consideration the information you have provided, and what was provided by the property. We certainly regret you feel that you did not receive the exact room type you reserved; however, the property has advised that the room received is a Deluxe room type that would be the same rate. The property has declined to offer a refund as the stay was completed, and Orbitz has been charged in fullMr*** as a gesture of our sincerity for any disappointment this caused, the future travel voucher was offered as a form of compensation, and we would not be able to grant your refund request of the voucher at this time. We do hope that you do decide to utilize your future travel voucher for a future booking. We do appreciate your business, and hope that we have the opportunity to serve you in the futureSincerely, Charlotte *** Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/06/16) */
Dear Ms***
Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for your disappointing experience
It is my understanding you are requesting a refund of $per our Best
Price Guarantee Program, as the fare for your booking was lowered by the airline
In reviewing your booking history, I find that you confirmed an international booking, and regrettably, international reservations do not qualify for our program
Ms*** regrettably, we are unable to honor your requestFor your future reference, I have supplied a portion of our program's terms and conditionsYou will notice that our program does not refund the fare differenceThe full terms and conditions are viewable on the footer of our website
Best Price Guarantee
Our prices are better than goodThey're guaranteed!
We're confident you'll find the best prices here on Orbitz--in fact, we guarantee itIf after booking a hotel, flight or car on Orbitz you find it for less on another site, send us the information and you'll get Orbucks equal to 100% of the price difference, plus an additional $in OrbucksSee Terms and Conditions below for details
Claim submission deadline varies based on the type of booking:
o For flights, you have until 11:59pm CT on the same day you booked your flight(s) on Orbitz to submit a claim
Claims received after these deadlines will not be honored
The Best Price Guarantee applies only to airline tickets for travel within the United States
Please know that we are unable to approve claims outside of our programs the terms and conditions
Ms*** I am sorry my response could not be more favorableWe appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/06/27) */
Dear ***
The Revdex.com has shared with us your recent correspondence regarding your experience with OrbitzI understand you are upset as you have not received the $future travel voucher promised to you by an
agentI appreciate the opportunity to review your account, and respond to you
On behalf of Orbitz, I would like to apologize for the delay in receiving your voucher
Here are the instructions for the future travel voucher: When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at *** Please reference case number*** and my email offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid until June 26,
Clarence, if you have any further questions or concerns, please let me knowWe appreciate your business, and hope you will continue to use Orbitz in the future for your travel needs
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

Dear Mr***, The Revdex.com has shared your recent correspondence pertaining to the amount charged for your airline reservation under Orbitz record locator ***. I appreciate the opportunity to review your account and respond to your concernsUpon reviewing your
reservation, I do show that the total cost advised for your booking including all taxes and fees was in the amount of $4,834.64. You will see a charge from the airline in the amount of $4,and a charge from Orbitz in the amount of $for a total of $4834.64. Mr***, I do show that the total amount of $was advised and agreed to during the booking process; however, as a one-time gesture of goodwill, I have granted your refund request. A refund in the amount of $has been processed to your original form of payment. Please allow to business days for the refund to processWe do appreciate your business, and hope we have a future opportunity to serve youSincerely, *** *** Orbitz Customer Relations Tell us why here

I book a dozen flights a year directly through airlines and through travel sites like OrbitzI've never in years of bookings had a worse experience than with an Orbitz's booking of an Air Tran flightAir Tran bumped our flight from arriving at 11:50AM to arriving at 3:55PM (hours and minutes late) which forced us to miss our connecting flightWe attempted to work with Orbitz to correct the issue over several calls by flying in earlier, but Orbitz wouldn't even acknowledge there was an issueOrbitz also continued to list the incorrect time for the Air Tran flight on their website for months after we brought the incorrect flight time to their attention which I would file under fraudThe worst experience I've ever had dealing with any company (outside hospitals) and it was a $lesson (the cost to change our connecting flight) I'll never forgetI'm going to make sure I tell everyone I know REPEATEDLY to avoid Orbitz no matter whathopefully cost Orbitz at least $

Complaint: ***
I am rejecting this response because:Orbitz's response was trying to indicate that I am a liar and am trying to steal somethingIn the response, Orbitz is still stating that the promotion was applied to two rooms and thus cannot be applied to the third roomThe receipts I attached previously showed clearly that the discount was applied to one room only, not two roomsThe discount was NOT applied to the 2nd room in the same reservation; the discount was NOT applied to the other reservation with one room, either.For the record, Orbitz issued me a refund of $sent on 5/4/12:45pmNow that I finally get the discount on two rooms, I am not requesting additional monetary compensationBut, I regard Orbitz's attitude rude and ask for an apology
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/01) */
Dear Ms.***
The Revdex.com has shared your recent correspondence pertaining to your hotel booking
I have reviewed your reservation history to better understand the nature of your concernsYou had a reservation
at the Sandos Finisterra Los Cabos All-Inclusive Resort for September 11, that was booked for one person instead of two people; however, you were only charged for one personFurthermore, you called soon after you received your email confirmation you contacted Orbitz Customer Service to make the change and was told to cancel your booking and rebook it for two peopleI apologize for any inconvenience this may have caused
Nevertheless, I see that your reservation has been cancelled and the refund will process in to business day depending on your bankPlease understand that if the booking was made thru Orbitz or another agency the refund timeframe would be the sameAlso I found that you used Orbucks for your purchase, please know that your account has been credited in the amount of $Furthermore, for the inconvenience Orbitz Customer Service issued you a voucher
Ms.*** thank you for bringing this matter to our attentionWe value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and services
Sincerely,
***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By simply issuing a refund 7-business days prior to departure, there is a chance I will not be refunded in time to actually go ahead and re book before we leaveThat is unfair and again not my faultWhen I clicked search it was for two people not for oneYes the refund time frame may be the same if booked through any other company as well but I more than likely would not be going through this with any other companyI have never experienced such incompetence with ExpediaAnd leaving it to hope the refund is returned in time for my trip is a joke

Revdex.com:To Orbitz: Thank you for researching this matter, however I am baffled that in an organization of your size it took almost weeks for the refund to be issued once the ticket was deem to be invalidI look forward to seeing the refund back on my credit card posthaste
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear MsOsborn, The Revdex.com has shared your recent correspondence pertaining to your recent car booking I have reviewed your reservation history to better understand the nature of your concerns You had a car reservation for with Thrifty and had requested a
Ford Focus, or similar vehicle, for a pick up on December 23, However, when you picked up your car, the Thrifty agent advised that in order to confirm the Ford Focus, there would be an additional cost of $ Furthermore, I found that you paid for the extra fee of $to confirm the Ford Focus On your behalf, I contacted Thrifty and spoke to a Thrifty Customer Service agent The Thrifty Customer Service agent was unfortunately unable to determine what took place at the time of pick up I apologize for any inconvenience you may have experienced Please know that I have reviewed your account, and I found that there is a resolution to your concerns On January 6, at 1142A CST, you were advised by Orbitz that you will receive a refund in the amount of $the additional cost to confirm your vehicle preference Please allow to business days for the refund to process Ms*** thank you for bringing this matter to our attention We value your business, and hope you will provide us with a future opportunity to restore your confidence in our products and services.Sincerely, Luisa Badalamenti Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2015/06/15) */
Dear Mr***,
Thank you for contacting Orbitz via the Revdex.comIt is my understanding that the *** Inn, Orbitz Confirmation# PBORBXXXXXXXXXX, did not meet expectationsOn behalf of Orbitz we apologize for
any disappointment
Mr***, I can appreciate your positionAs the hotel was self-booked via Orbitz, you've held Orbitz responsible for Wellesley's qualityUnfortunately, however, Orbitz has no purview of any hotel's maintenance, cleanliness, security, etc
Please understand, *** Inn is not owned or operated by Orbitz Worldwide; in fact all our suppliers are independentTherefore, we've shared your comments with the hotelHopefully your feedback will provide Wellesley Inn an opportunity to make improvements
Mr***, please know Orbitz does understand travelers may have differing expectations of hotelsFor this reason, Orbitz.com provides Customer Hotel Reviews/RatingsIn this case, *** Inn shows a customer rating of of via Orbitz.comThis information, was accessible prior to bookingNonetheless we do regret any dissatisfaction with your trip
Regarding your refund request; our records show you prepaid $117.32USD for 1-night stay at *** Inn, on June 9, As you know the reservation was 100% non-refundable at the time of bookingFurther, as you've agreed to prepay Orbitz, Orbitz paid *** Inn for your stayUnfortunately, we're bound by the hotel cancellation policy you accepted at the time of booking
Therefore as you've mentioned *** Inn must provide approval for any refund exceptionRegrettably, Orbitz had not been successful gaining such an exceptionAnd although the value of this prepaid stay, $117.62USD, was offered via Orbitz Future Travel Voucher; you refused to accept our credit
Mr***, please know I've contacted the *** Inn a final time in hopes your request may be honoredPlease know there is no guarantee of any exception because the hotel stay was booked as a non-refundable reservationI expect to have response from the hotel within business daysHowever, if you'd prefer immediate end to this issue, I'm happy to offer our Orbitz Prepaid Hotel Future Travel Voucher in the amount of $120USD
Our voucher is offered as a sign of our commitment to you and hopeful amicable resolution to your concernWe do hope you will consider our offer and await your responseIn the meantime, please know that we are also awaiting *** final answer to our mutual requestThank you for sharing your concern and allowing team to advocate on your behalf
Sincerely,
*** ***
Orbitz Customer Relations
Chicago, IL
Initial Consumer Rebuttal /* (3000, 7, 2015/06/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your offer of a travel voucher for $USDI would be inclined to accept this offer if there was only one transaction in question hereHowever, as a matter of fact, there are two transactions in question, one for 117.62, and another, which you may have overlooked, for $If your travel voucher was of an amount that approached the total amount of both transactions, say $USD, I would be inclined to acceptBecauseI was traveling with my and years old daughters (returning from my mother's and their grandmother's funeral), I booked a separate room for themHowever, during our very short time at the *** Inn, before we returned our keys and explained that the rooms were not suitable for our habitation, my daughters were subjected to unwelcome attention from men seeking prostitutes in the lobby of the hotel in which Orbitz sold us roomsSo there was no way I would have left my young daughters in a room alone in this buildingIf you are willing to compensate us for the second room with a travel voucher also, we can resolve this immediately
In response to some of your arguments in this matter: Orbitz is attempting to disclaim liability as merchant of record in this transactionHowever, I had no business transaction with the *** InnIt is undeniable that Orbitz is the merchant of record and custodian of funds on this transaction, by their own admission in this responseOrbitz sold me two rooms in a venue for criminal activity (prostitution, drug use and trafficking)I have contacted the East Point Police Department, and have discovered from them that they are well aware of the criminal nature of this venue; I would suggest that Orbitz reconsider whether they should have a business relationship with a business that the local police regard as a criminal trouble spot in their cityThis is not merely a matter of travellers having differing expectations of hotelsThis particular hotel is the site of well known criminal activityIndeed, as the local police department verified with me in my phone call with them, it is little better than a crack den or a brothelI encourage you to send your own agents to confirm this for yourselfShort of this, you may wish consult reviews on *** which clearly show a horrific pattern since early 2014, consistent with what the East Point Police told me (they told me that they place had been "cleaned up" by a different manager, at one point, but then he left and that the new manager had let things "go way down hill" again)
You argue that I could have accessed reviews prior to booking the hotelThis is true, but I was on the road, returning from the funeral of a loved one, making arrangements on the flyIn the process, I guess I made the mistake of presuming that Orbitz might vouch for the quality of services they are offering, especially those services highlighted on the mobile app as a "hotel deal." I would suggest that this marketing highlighting, and sorting of this hotel to the top of the listings implies some suggestion of a minimum standard of quality, at least that the venue would be safe, sanitary, and largely free from criminal activityYour specific marketing of this property as a "hotel deal" increases your liability in this matter, to assure that what you are highlighting is not a deeply flawed offering
Moreover, just as I had access to review, so Orbitz had access to the information about what they were selling, primarily in reviews on *** and other sites, commonly available on the InternetOrbitz had the clear ability, without undue difficulty or expense, to know that they were selling a defective service, even if provision of that service was subcontracted to an unreliable business partnerOrbitz could also, having been tipped off by mention of criminal activities in reviews, have made a call to the local police department to confirm, as I did, that this venue is well known for such activitiesOne could argue that Orbitz has a duty to engage in some such due diligence, to assure the quality of the product they are selling
Reviews on the Orbitz site are surprisingly favourable for this venue, in comparison with reviews on other web site (like Trip Advisor), suspiciously so, leading one to the supposition that the ratings on Orbitz might be censored or that there might be falsified positive reviews (perhaps by the hotel - I encourage Orbitz to investigate this)Suspiciously, positive reviews for this property on TripAdvisor ended, for the most part, in early 2014, but they have continued on OrbitzAgain, this is completely consistent with the account related to me by the East Point Police department
It may comfort you to know that I have contacted, the *** *** health department as well, to inform them of sanitation problems at this propertyPerhaps this, and my contacts with the police, will eventually result in this hotel reforming its ways, and becoming a business partner more suitable for OrbitzPerhaps it will also be of interest for you to know that this has been an educational experience for meAs a business school professor who often teaches executives, and who as recently as two weeks ago taught a case about Airbnb, I have learned that although people worry about he quality of services delivered via *** that company's policy of only forwarding fees to hosts hours after guests have arrived and found the property suitable, is actually a considerable improvement over traditional practices of hotels and booking services, like OrbitzThis will become a part of my future teaching on this subjectI would suggest that for your pre-paid deals, you might consider implementing a policy of forwarding funds to hotels like the Wellesley Inn only after guest have arrived and found the venue suitableYou could market this level of assurance, as a factor that differentiates you from other travel services *** *** ***
To repeat, however: If you can find a way to offer a travel voucher that covers both my transactions, rather than only the one you mention, we can resolve this immediatelyI would, however, with the best intentions, suggest that your business relationship with the *** Inn is not in your best interestsI would recommend that you stop selling such obviously inferior productIt is a danger to your brandThanks much for the time you have taken to read my response
Sincerely,
*** D ***
Final Business Response /* (4000, 9, 2015/06/23) */
Dear Mr***,
Thank you for considering our offerAs I understand your response, you would find amicable resolution in Orbitz offer of a $250USD Orbitz Prepaid Hotel or Vacation Package VoucherTherefore, I am honoring your requestPlease understand, Orbitz is providing our voucher as a sign of our commitment to you, in recognition of your loyalty, and as final end to this concern
Here are the instructions for your voucher:
When you make your next Prepaid Hotel or Vacation Package booking via Orbitz.com, simply forward the Orbitz Future Travel voucher to ***@orbitz.com ; and request to redeem voucher# XXXXXXXOrbitz will then issue credit to the card used for the new bookingYour voucher is valid until 12:00AM CT, June 23,
Mr***, thank you for allowing Orbitz to review your concernWe appreciate your consideration of our efforts on your behalf and acceptance of our remedy
Sincerely,
*** ***
Orbitz Customer Relations
Chicago, IL
Final Consumer Response /* (2000, 11, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Their offer constitutes a full refund, as requested and as is obviously called for in this caseI commend Orbitz for coming to an honourable conclusion in this caseIt would be nicer if they had come to this conclusion more quicklyI would also urge them to take action to keep other consumers from being victimised by the Wellesley Inn

Initial Business Response /* (1000, 5, 2014/07/28) */
Dear Mr***
Thank you for contacting Orbitz via the Revdex.comOn behalf of Orbitz, I sincerely apologize for this disappointing experience
It is my understanding that the airline generated a schedule change
to your itinerary, which resulted in additional costYou are requesting a refund in the amount of $594.00, paid to *** Airlines to obtain economy comfort seat assignment
In reviewing your booking history, I do see an airline generated schedule change to your return flightThrough further review, it is documented that we notified you of the airline schedule change on July 22nd
You contacted Orbitz on July 25th to request a refund of the money paid to *** to confirm economy comfort seating with the airlineOn this date, you were transferred to a supervisor per policy, who contacted *** to inquire into a possible refund of the $594.00, which was declined by the airline
Mr.*** please understand that Orbitz has no control over airline schedule changesWe notify customers of the flight changes/protection received from the airlineWe do ask that you contact us if what the airline has provided is unacceptable, and we will contact the airline on your behalf for other airline options
While I recognize your disappointment and regret any inconvenience this may have caused, the airlines reserve the right to change their schedules at any time, with or without noticeDuring the booking process, Orbitz presents and customers must agree to the airline fare rules and Ticket Terms and ConditionsI have copied a portion of the terms below:
Air transportation, whether it is domestic or international (including domestic portions of international journeys), is subject to the individual terms of the transporting air carriers, which are herein incorporated by reference and made part of the contract of carriageTimes shown in timetables or elsewhere are not guaranteed and form no part of this contractCarrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessitySchedules are subject to change without notice
We regret the airline schedule change affected your travel and caused you added expense, however; Orbitz is unable to refund you as requestedOur records support your airline schedule change, and calls were handled properly
Mr.*** we appreciate your business, and we hope you will provide us with a future opportunity to serve you with your travel planning needs
Sincerely,
***
Orbitz Customer Relations
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If during my first call to Orbitz all my options were explained and I was at that time allowed to speak with a supervisor this could have been handeled thenInstead I was refused an option by Orbitz, refused a chance to speak with a supervisorThey said one called me but I have no record of that and I asked Orbitz to prove to me that someone called, emailed, faxed, or had any connection with me and they have noneI had to call *** on my own because Orbitz ( My booking Agent ) wouldn't do their jobI paid them for a service and they did not provide oneThat's the bottom lineIf Orbitz can prove that a supervisor returned a call or email to me after or during my first call I will retract my complaint but as of now i'm out an extra 25% in costs due to their failureLynn should be able to prove every thing she said happened actually happenedI want documentation of the events with the copy of the recordingsWas the first call recorded? 7/at like 9:am estThat call will prove my story, how about their side of things
Final Business Response /* (4000, 9, 2014/07/30) */
Dear Mr***
Thank you for your recent responseI am sorry for your continued disappointment
Please know that recorded phone calls and documentation is proprietary information for usage by Orbitz only
In reviewing the call on July 25th, at 8:32AM CDT, I find that you were unhappy that the airline changed your return flightYou were checking for seat assignments for all travelers to be seated together, which was unavailable
The agent advised you to cheat the airport with *** Airlines on the day of departure two hours early for assistance with seat assignmentYou asked if you could be placed on ***, and our agent advised that we could not place you on ***
You then discussed what priority seating meant, you did ask for a supervisor; and I apologize that you were not transferredHowever, as the airline seat map did not have available seats together to assign, our supervisor would not have been able to assign seats together
Please know that based on our customers' preferences; we transmit a request about the seats requested to the airlineHowever, please note that the seat assignments are ultimately the decision of the airline
On July 25th at 6:47PM CDT you spoke with a supervisor to request compensation for the seat assignment upgrade purchased with *** Airlines, which we were unable to provideOur supervisor did offer to cancel and refund the tickets per airline schedule change policy, which was declined
Mr.*** regrettably, we are unable to refund the funds paid to *** Airlines
Regards,
***
Orbitz Customer Relations

Dear Ms***, Thank you for your follresponse, and I appreciate the opportunity to address your continued concerns Please be assured that Orbitz’s goal, as a website, is to be able to offer the lowest prices possible to our customersOffering lower prices to customers is what benefits Orbitz as a company, not offering higher prices that a customer may not be able to purchase. At the time, you were attempting to make your air reservation, the lowest fare was made available for you within the airline's guidelines. Ms***, we understand this is not the reply you were hoping for, but we are unable to honor the fare. Thank you again for the opportunity to address your concerns Sincerely, *** *** Orbitz Customer Relations Chicago, IL

Initial Business Response /* (1000, 5, 2015/09/25) */
Dear Mr***
The Revdex.com has shared your recent correspondence pertaining to the refund of a hotel stayI appreciate the opportunity to review your account and respond to your concerns
From your complaint, a hotel,
Legacy Vacation Resorts, was reserved as a package on July 13, for an arrival on July 15, The concern was the hotel; the property was not presented to you in a manner that you believed to be to your standardsThe noise overall was a main concernUpon contacting the hotel management, you were treated by unapologetic staffFurthermore; your perception of Orbitz has become discontented due to the service you have received
Mr*** I do understand your concern as you did book the hotel based on the property explanation and costs that you viewed on the website, only to be convinced that you were led by descriptionsTravel can be a hectic experience, and Orbitz does try to meet the expectations of our customers with reliable information along with retailers
Hotel properties or representative companies provide their own content information, which includes their star rating, location, amenities, and property descriptionWith well over 65,properties offered through our website, Orbitz relies solely on each hotel to provide us with accurate descriptions of their properties, including their available amenities
On behalf of the hotel, I do apologize, they were not able to accommodate your needsWe know how important it is to you to be capable to count on us to meet your expectations but to surpass them as wellPlease be assured that Orbitz has no intention to mislead our customers, and I regret that you have had this perception
I have escalated the concern to the sales office of the property along with the Market Manager for the regionThe hotel has offered to refund two nights of the stayThe initial cost of the hotel was $567.66, with the partial refund of $157.24; the remaining amount is $
Orbitz has processed a refund to the card ending in*** today, September 25, Please allow to days for the credit to appear on the statement
I thank you for bring this matter to our attentionFeedback such as yours is critical to our operational side of our business
Due to the circumstances, along with the tier status, Orbitz will refund the remaining amount of $This will process today, and the same timeframe applies
Therefore, the total amount of the stay is refunded
Mr*** thank you for your considerable loyalty to OrbitzWe appreciate your business, and we hope you will provide us with a future opportunity with your travel needs
Sincerely,
***
Orbitz Customer Relations

Initial Business Response /* (1000, 5, 2014/09/26) */
Dear Ms.***
The Revdex.com has shared your recent correspondence with Orbitz so that we may assist you furtherIt is my understanding that upon arriving at the hotel you booked through *** Travel, you learned that the
hotel did not have any rooms available for youFurthermore, you feel that this was an error on our partOn behalf of Orbitz and*** Travel, I apologize for this frustrating experience and the inconvenience it caused for you and your family
Per the notes in your account, we show that we were called on August regarding the hotel denying your reservationThen our agent spoke to ***, manager, who advised the reservation was canceled in their records but there were no notes as to who requested the cancellation, he said it was canceled on July Then we asked for their assistance in accommodation as the guests were already in the hotel, and while they could not help as they were fully booked, they did authorize a full refundThe agent then referred you to *** Travel for assistance with rebooking
On August 18, you called and requested a supervisor, stating that the new reservation was more expensive, and you requested compensationOur supervisor asked for the receipts so that we could process a refund of the difference
On August 28, we reviewed the receipts and found that your new booking was actually less expensive than your original hotel reservationTherefore, we agreed to compensate you for the poor experience, and our agent offered a $travel voucherThis still exists to be used again with *** Travel
In addition, we would also like to offer a $future travel voucher that you may use toward your next Orbitz.com prepaid hotel, flight, or vacation package bookingOur voucher is meant to emphasize our commitment to you, and we remain hopeful you will continue using Orbitz for your travel planning needs
Here are the instructions for the future travel voucher:
When you make your next booking on Orbitz.com, please forward a copy of the Orbitz Travel Document e-mail to us at *** Please reference case number XXXXXXX and my letter offering the $voucher in your requestOrbitz will then issue a credit to the card used for the new bookingThis offer is valid for one year from the date of this letter, until September 26,
Ms.*** we sincerely regret the problems you experiencedWe hope you will provide us with a future opportunity to restore your confidence in our products and services
Sincerely,
***
Orbitz Customer Relations
Chicago, IL

I purchased a ticket for my niece to travel to Europe The purchase process was normal, but the clarity of the ticket options and the stops in the leg of each travel were not what I would expect from a full service site Upon travel day, it became clear that one leg of the booking was no longer a viable flight number and although it had been replaced by the carrier, Orbitz made no attempt to notify us that the flight number or flight information was no longer valid and the ticket would need to be modified Upon check-in, bags were checked to a final destination to be transferred to the flight that no longer existed in this booking, and confusion ensued that day as we attempted to track down the bag Orbitz needs a more accurate system to evaluate flight alterations to a booking BEFORE someone travels, and to be able to notify that person that changes to the booking will be required to avoid issues with the carriers I will not be using Orbitz again

Initial Business Response /* (1000, 5, 2015/02/02) */
Dear Mr.***
The Revdex.com has shared your recent correspondence pertaining to trying to reserve your hotel stay, but you were receiving a message that your booking could not be completedOn behalf of Orbitz, I
apologize for this disappointing experience, and appreciate the opportunity to review your account and respond to your concerns
Upon reviewing our website logs, I do see the message you were being given that we were unable to complete your bookingPlease know that I am processing a refund for Orbitz record locator ***The refund in the amount of $has been processed back to your *** ending in ***Please allow to business days for the refund to process
Mr.*** we apologize again for any inconvenience this has causedWe do appreciate your business, and hope that we have a future opportunity to serve you
Sincerely,
***
Orbitz Customer Relations

Dear MsBostock, The Revdex.com has shared your recent correspondence pertaining to refund status for Orbitz locator PBORB-331-650-1914. I appreciate the opportunity to review your account and respond to your concernsPlease know that I have reviewed your account and found that
airline ticket number 279-was purchased with your account number in ending on October 5, at 946P CST and shortly afterwards at 1110P CST the airline ticket was voided because of a name error. Furthermore, a new ticket number 279-was purchased on October 5, with the correct name with your account ending in 0357. I also found that Orbitz Customer Relations was assisting with your concerns and had requested for a copy of your account with the charges in reference to ticket number 279-on October 30, 2015. At this time we have not received your account informationAlso, a voucher in the amount of $was issued for you on October 7, 2015. The voucher number is 5211251. An email notification was sent to you on October 7, Ms*** if you can provide a copy of your account information for the months of October and November, that reflects the charges of $563.96, then I would be happy to further review your accountSincerely, Luisa *** Orbitz Customer Relations Chicago, IL