American Airlines

Complaint: [redacted]
I am rejecting this response because:American airlines did not honor their agreement to credit miles or compensate in anyway.  more poor customer service and lies as usual from them   
Regards,
[redacted]o

Complaint[redacted]
I am rejecting this response because:  American Airlines was at complete fault with gross negligence of maintaince of the aircraft.  American Airlines is trying to state that this plane I was on was canceled due to weather, which in fact is a cover up of what really occured.  This plane was delayed due to mechanical issues, and further delayed again for mechanical issues.  We boarded the plane, and took our seats. After sitting for quiet sometime due to mechanical issues, the pilot states that we can take off but we will not have air till we get in the air and the engine can run the air, we finally was able to taxi out to the runway for takeoff.  While making our way out to the runway a loud bang and screaching noise, then the plane comes to a abrupt stop.  The pilot comes over the intercom and lets us know that his brakes have locked up, and we have to wait for them to cool down before continuing.  Time passes, Pilot states that his brakes have cooled and we can continue.  While making our way out further to the runway, again a loud bang and screaching noise then followed by a abrupt stop.  Pilot comes on the intercom to announce his brakes have locked up again, and we have to wait for them to cool down before continuing.  Time passes, pilot comes on to announce that however his brakes have cooled down and we can move, but he did not calculate enough fuel for the amount of time we was running due to the mechanical issues, and to make the flight safely, that we have to go back to the gate, and refuel before continuing.  I'm not argueing that a storm was perdicted to come that day, which really came that night after all the issues at hand.  American Airlines is trying to cover up their pilot's mistake, as well as the mechanical problems of this aircraft.  I am convinced to as well that the pilot was to near to his hours of flight being up, due to mechanical issues as well.  American Airlines caused me great financial burdens, as well as medical and emotional trauma, due to their inability to properly maintain a aircraft, and a pilot error.  American Airlines offers me a $200 voucher for their huge mistakes, and tries to cover this up as to tell Revdex.com and myself that it is due to weather, and in fact this is completely incorrect.  On top of this $200 voucher I have to use it within one year?  I was flying to a death in my family that I missed due to American Airlines, and a $200 voucher that has to be used in a year, and American Airlines is completely at fault and covering this huge mistake up?!?!?! How would I even get off from work to fly anywhere within a year? The only reason I was on this flight was due to a death. This is unacceptable beyond anything. 
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted]

Passenger has been contacted under case number [redacted] on January 29, 2018. See attached.

Passenger was contacted under case [redacted] on February 1, 2018.  Please see attached.

Passenger was contacted under case [redacted] on February 2, 2018.  Please see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and although I am not happy with the response it is obvious...

American Airlines does not care about customer satisfaction and this is not going to be resolved to my satisfaction. I did receive a refund as promised by the telephone customer service representative but I was not compensated for the issues with my trip. 
Regards,
[redacted]

American Airlines has indicated that they’ve received your correspondence and have responded accordingly. Given that they’ve addressed your concern/question, they have since closed your file. If you need any further assistance from American, visit them online at [redacted].

Complaint: [redacted]
I am rejecting this response because: there is no solution that has been offered. The ticket #'s are as follows [redacted]I responded to the gentlemen...

from American Airline Relations via my personal email as that is how he contacted me on Friday, March 16th.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  This is an old letter that they sent me before I reached out to you.  They still have not resolved the issue or responded to my latest inquiry.  
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and resolution has been offered. Also, called and explained reasoning.

Complaint: [redacted]
I am rejecting this response because:Again, from what I was told and how I have been treated I don’t and will not accept your response. You have not resolved my complaint and you have taken advantage of an innocent young girl and treated people unacceptable. Because of health reasons I was unable to do anything. You continue to take months to respond to an inquiry probably thinking I will ignore it. Your a big business taking advantage of poor people and treating people this way is not acceptable. You basically took a huge some of money for nothing and that’s not right. I do not accept this. 
Regards,
[redacted]

The response from American Airlines is ALMOST TWO YEARS AFTER THE INCIDE T. I will no longer fly this shady airline and I will  tell all in the travel industry to do the same. Complaint6
I am rejecting this response because:
Regards,
[redacted]

Passenger has been contacted under case number [redacted] and resolution has been offered

Complaint: [redacted]
I am rejecting this response because:Hello. I have received a reply from American Airlines saying they have issued me some sort of voucher for my troubles. I have yet to receive anything though and have no idea what they are referring to. I am trying to get in touch with them but they never leave me with a phone number to call them back on and an email reply to them just goes to a generic email box that no one seems to answer.  Is there anything else that the Revdex.com can think of for me to try to get in touch with them? Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Yes they did..
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because:I slept on the ground at the airport because American Airlines gave away my seat despite me arriving before gates closed.  Also considering I was flying American Airlines to the airport and got delayed due to unable to taxi, they should know that.  When I got to the gate, the gate individual yelled out first 2 people to say they want these tickets get it! Is that even allowed?  I want answers to these please.  Thanks!
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because the company appears to have sent a generic response.  There was certainly no outreach made to me on behalf of the airline even to apologize for the incident.  I do not see anything concrete as to how American Airlines "resolved" this issue.  What a disappointing experience.
Regards,
[redacted]

Complaint: [redacted]
I am...

rejecting this response because American provided no answer to why they never looked for my bag for ten days while I was overseas WHEN THEY KNEW WHERE IT WAS. I begged them to at least take ten minutes to look in the last place we knew the bag was located - at the check in counter at DFW. In fact, it remained near the check in counter the entire ten days. If anyone had bothered to go look, they would have seen it. In fact, when another airline employee passing by finally saw it, they contacted me, BECAUSE IT STILL HAD MY NAME AND ID ON IT. I can understand if the bag was truly lost. In this case, the bag was exactly where I gave it to them, and no matter how many American employees I spoke to (long distance) no one would help, no one would call, no one would walk and look. That is unacceptable. 
Regards,
[redacted]

Passenger has been contacted under case numbers [redacted] on June 1, 2015. See attached.