September 1, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding online pricesWe understand Ms [redacted] is requesting that Expedia honor the prices onlineOn August 29, 2017, we received receipt of the Revdex.com complaint Expedia works from a live inventory and prices and/or availability can fluctuate The reservation is not confirmed, until it is booked or ticketed In reviewing the account, the customer does not have an active reservationExpedia is unable to honor the request for the prices online We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Each response given addresses something new The previous response says they will not provide a refund because expedia has nothing to do with it and that I booked through someone else As you can see from the attached it clearly shows an email from EXPEDIA that clearly states THANK YOU FOR BOOKING WITH EXPEDIA This latest response from Nicole is of no concern to myself or Revdex.com because, however Expedia chooses to run their FOR PROFIT business is their prerogative They are stating over and over that they do not wish to be responsible for their negligence We cannot take this matter up with the chosen providers by expedia when the business dealings and transactions are happening at expedia Therefore, it is our obligation to deal with this matter with the company selling/providing this which is expedia HOW expedia plans to achieve this is none of our business in this Revdex.com case The responsibility and negligence is with expedia and they are choosing to ignore this.Sincerely, [redacted] ***
September 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting cancellation of a non-refundable hotel itinerary Our records reflect on August 30, Mr [redacted] accessed Expedia.com and self-booked Itinerary # [redacted] for a non-refundable stay at the [redacted] Place Denver/Cherry Creek, Glendale, Colorado, to check in October 2, and checking out October 6, The customer states that Expedia “re-directed” his booking to a hotel other than the one he intended to reserve Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide their selection details on several pages for their review, including the final payment screenExpedia does not “re-direct” a customer’s choices or book them into a location they did not choose Due to the hotel’s non-refundable terms and conditions Mr [redacted] agreed to at the time of booking, we were unable to offer a refund for this itinerary without the express permission of the [redacted] Place Hotel Our records reflect this matter was resolved on August 30, when the [redacted] Hotel agreed to allow cancellation without penalty of the customer’s itinerary, and a full refund was processed back to the Mr [redacted] ’s original form of payment The time it takes for the credit to be available in his account depends upon how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
Complaint: [redacted] I am rejecting this response because Expedia received the money for the tickets and on the last interaction that last more than hours on the phone I had with Expedia Customer Service Manager Robert I asked specifically to: 1) Cancel the reservation with the airline because of the changes 2) Refund my money He did not complete anyExpedia ruined my family vacation I booked very early every year, because of the changes Clearly expedia is profiting from selling airline tickets, they had got my money, not the airline and they made changes affecting the trip and forcing me to cancel my family vacationI did my part: Book the trip and payThey (expedia) did not honor the contract by making changes with no consideration at all, and now they took my money.I want my money refunded entirely Sincerely, [redacted]
November 9, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a We understand Mr [redacted] is expressing concern about actions of a rental car company Our records reflect on October 17, the customer contacted Expedia.com to book a rental car to pick up on October 17, in Miami Florida and returning on October 18, The rental was arranged through [redacted] The customer states they believed the rental was to be picked up at the Miami airport, however we so show the Expedia Itinerary sent to the customer provides the following information from the vendor: MIAMI CUSTOMERS WILL BE PICKED UP AT THE RENTAL CAR CENTER FLOOR 4, DOOR AT THE SHUTTLE BUS AREAPLEASE ONCE AT THE PICK UP AREA CALL US AT OUR TOLL FREE [redacted] ALSO YOU CAN REACH US AT [redacted] Mr [redacted] states the vendor also tried to increase the price quoted so Mr [redacted] requested that the reservation be cancelled Expedia contacted the vendor on behalf of the customer and they advised they would cancel the itinerary but intended to charge the customer a cancellation no-show fee While Expedia cannot refund the money, as the vendor, [redacted] , was the billing party; we regret the inconvenience this matter has caused our valued customer As a courtesy, we have provided Mr***’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within his Expedia accountWe hope he will allow us the opportunity to improve upon his experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
April 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on November 22, 2016, Mr [redacted] booked an Expedia Vacation Package over the phone with assistance from an Expedia representativeWe understand from Mr [redacted] ’s complaint the booking representative informed him that he would receive 18,rewards points after travelHe states that after travel, he contacted our office and was informed that he was not eligible to receive rewards for this booking because he did not enroll in the program until April 1, Mr [redacted] feels that he should receive the points because he was not told during booking to enroll into the program first We apologize if information regarding rewards and how they are earned was not properly conveyed to Mr [redacted] Points for Hotel Collect bookings post days after travelAs a courtesy we will honor the request add 18,rewards points into Mr [redacted] ’s accountPlease allow up to days after travel for points to appear in the account Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
August 16, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding her recent flight reservationWe understand the customer is requesting refund of the flight reservation.Our records reflect that on June 11, the customer self-booked two one-way flight reservationsThe customers departure flights were operated by Spirit Airlines and scheduled to depart from Detroit, MI to Fort Lauderdale, FL on July 24, The customers return flights were scheduled to return from Fort Lauderdale, FL to Detroit, MI on July 31, 2017.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies The customer booked two one-way tickets, with Delta and Spirit Airlines as the merchant of record, and the companies that charged the customer’s credit cardWe hope you understand we have to abide by their rules and regulationsBased on the Delta fare rules the customer agreed to at the time of booking, the tickets were non-refundable and non-changeable.Per the customers confirmation email that was sent on June 11, at 10:09am:Your flight booking is with a low cost airline and can only be changed or cancelled by contacting the airline directlyFor convenience, you can select the airline from our online chepage Please note that Expedia may not be advised if you change or cancel your flight with your airline directly, or if the airline makes any changes to your flight scheduleThese changes may not be reflected in your Expedia Itinerary, so please ensure that you also print out any subsequent itinerary change emails you receive directly from the airline.Furthermore within the email it stated that if the customer needs help he can contact us at 1-877-261-As an effort to advocate on Mr [redacted] ’s behalf we reached out to Delta to request a refund for the reservationWe were advised that the flight was never canceled and due to that the ticket hold no value therefore no refund is able to be processed.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
July 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the status of a refund that has been requested for a hotel itinerary that was cancelled Although an itinerary number wasn’t provided in the customer’s letter, it appears we are discussing booking # [redacted] Our records reflect that on June 18, Mr [redacted] contacted Expedia and an agent assisted in booking a refundable reservation at the [redacted] in Onalaska, Wisconsin to arrive on July 3, and checking out on July 5, The customer is reporting that he didn’t receive his emailed itinerary and chose to cancel the reservation It is never our intention to inconvenience our customers and Expedia regrets the difficulty Mr [redacted] experienced with this booking Expedia shows this matter was resolved on January 23, when a refund was processed for the full amount of the original itinerary, in the amount of $which was credited back to the customer’s original form of payment The time it takes to post the refund to your account depends on how quickly his credit card company processed refunds If for any reason the credit has not been received, the customer may reply back and we will contact him or he can contact his card company to check on the status of the refund, as it has been processed on our end As a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within his accountWe hope he will allow us the opportunity to improve upon his experience in the future The coupon is in the account that has the following information in it: Account Holder [redacted] User Name [redacted] Email: [redacted] @aol.comAccount Number: [redacted] The customer may update and edit the information as he chooses so it will reflect what he would like it to contain We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service `
September 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
April 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on March 29, 2017, Ms [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Washington, D.C to Florence, Italy, a four-night stay at the Porta al Prato from March 31, 2017, through April 4, and travel insurance We understand from Ms [redacted] ’s complaint that she contacted our office to cancel the bookingShe says that she was told she would be refunded in fullAlthough she received a refund for the insurance and hotel, she was not refunded for the airfareShe expected to receive the refund in 3-business days but has not so far Please offer our apologies in regards to the misunderstanding with Ms [redacted] ’s reservationWe regret any inconvenience that may have occurred and would like to assure her that every reservation is important to usThe vacation package was canceled and refund offeredAfter further review, we processed a refund of $2,467.30, to the original form of payment on April 29, Please inform Ms [redacted] that the refund will appear in her account in about 3-business days Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: I want to thank Expedia for taking time to respond to my requestI do not understand all the legal description that were provided in the responseHowever I reject Expedia's Assertion that they have no responsibility for the following reason.I booked the hotel thru Expedia, My uncle's family who was staying at the same Hotel same dates Booked through Hyatt directlyWhen he brought up the issue that happened at that hotel that weekends Hyatt fully refunded him for both daysWhen I brought up the same issue to Hyatt they said they could not refund me because I booked through ExpediaSame dates same issue however because the process was booked through two different ways different resultsI was told by Hyatt that they cannot issue the refund because my booking was thru Expedia which I believe is discrimination, considering they refunded my uncle stay fullyI believe it is expedia's responsibility to resolve this and contact hyatt and find out what the differences were and why guessed was issued a full refund when another was offered only a partial refundI understand that Expedia claims Hyatt charge me on my card but because hyatt keeps referencing expedia they are still responsible for resolving this issue Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Expedia states it needs more time to resolve this issue, therefore, issue is not yet resolvedSincerely, [redacted] ***
October 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn October 7, 2016, Expedia processed refunds in the amount of $each for the rooms being refunded back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refunds We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
January 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request, We understand Mr [redacted] is stating he was charged by Expedia when booking his hotel and the hotel then also charged him when he stayedOn January 4, we contacted the customer to acknowledge receipt of their Revdex.com complaint and to secure current credit card information so we could make a refund Our records indicate on July 4, the customer accessed Expedia.com and booked a room at the [redacted] to arrive on July 4, and checking out July 5, The customer booked a “pay now” reservation type and Expedia processed a charge of $ against his American Express Card The customer states he was also charged by the hotel, which should not have billed him On January 4, Expedia has spoken with Tera at the [redacted] Inn who was able to confirm from their records that they had, in fact, billed the customer in error when he arrived for his stay They did not bill Expedia and will not do so They have agreed to Expedia refunding the customer and they asked that we extend their apology to the customer for the mistake On January 4, Expedia has processes a refund in the amount of $to the current American Express card provided by the customer We apologize to the customer also for the inconvenience this matter has caused We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: we were not informed of fees by phone booking agent only used the car for airport to hotel because of insurance concernsContacted Expedia times during trip and was hung up on once and placed on hold for minutes plus timesWe requested expidiated service as we were in the middle of a situation with the rental car and was hung up onWe booked on the phone we got the wrong room, a delayed flight and a messed up rental carWe were hit with hundreds of dollars worth of unmentioned fees and our vacation was ruinedYou may see that we have used Expedia dozens of times A practice we can I'll excercize no moreYou saying your not responsible does not make it rightI have all of my he corropondens of this transaction and will be posting it word for word on trip advisor, yelp, travel magazine blog, Facebook and any other her media source said hat will tak it and I will post this with my cooking blog every time I post a new recipe for my three hundred or so followersMy wife and I travel times a year as do most of my followersYou may also notic that I hav cancelled a trip we booked through you for March of next yearI sincerely hope that the $I was looking to be refunded was worth it to your companyJust the trip I canc pled cost you $Sincerely, [redacted] ***
April 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a refund request Our records reflect on February 20, the customer accessed Expedia.com and self-booked a hotel reservation at the [redacted] Hotel in Istanbul to check in April 1, and checking out April 2, The customer is stating the hotel was overbooked and arranged for him to stay at another property, The [redacted] ***, which we show, is a slightly higher priced property on Expedia.com We do not show that Mr [redacted] contacted Expedia.com from the property to allow us to assist if he was unhappy with the arrangements the [redacted] Hotel provided Expedia acts only as a third party booking intermediary and provides the following information in our Terms of Use which customer’s agree to by completing a booking our website TERMS OF USE This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement")Please read these Terms of Use carefully, as they contain important information about limitations of liability https://www.expedia.com/p/info-other/legal.htm LIABILITY DISCLAIMER The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority As Expedia was not contacted and as the customer agreed to our terms of use stating we are not responsible for the independent vendors performance, we cannot agree to a refund of the $Mr [redacted] paid for a one night stay The funds have been paid to the [redacted] Hotel for his booking and as they did provide for him to stay at another property, they would not allow a refund of the fees We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
October 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] * [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand the customer is requesting a refund due to our Best Price GuaranteeOn October 5, 2015, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaintThe customer could not be reached and a voicemail was left Our records indicate on September 9, 2015, the customer booked a flight reservation with an Expedia representative, itinerary number [redacted] Travel was booked for one traveler from San Antonio, Texas to Chicago, Illinois, departing on September 24, 2015, on [redacted] and returning on September 26, on [redacted] The total amount paid for the reservation was $We can confirm the customer submitted the Best Price Guarantee claim online on September 10, 2015, and the claim was denied on September10, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and subject to the rules and restrictions of those providers As a third party intermediary, we work from a live inventory The flight availability and prices are all provided to us by the airlinesOnce a flight is purchased, the airline updates the inventory with the latest availability; thus prices can changeIn addition, the booking and ticket price are not finalized until the ticket is issued Per the terms & conditions of Expedia’s Best Price Guarantee, in order for the lower price to be honored, the lower price must be available for booking at the time of contact for verification purposesWhen Ms [redacted] submitted her claim, our representative had to validate the price of the flights and the availability of the flightsDuring this verification process, Expedia was unable to locate, the lower priceAs a result the claim was denied We stand by our previous decision and will not be honoring the customer’s Best Price Guarantee claim The full terms and conditions of Expedia’s Best Price Guarantee can be reviewed at any time by clicking the following link: http://www.expedia.com/p/info-other/guarantees#1?mcicid=hp.bpg We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
July 19, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear [redacted] did not accept our response We apologize if Ms [redacted] received anything less than satisfactory customer servicePlease note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themIf Expedia was to make a change to the itinerary per customer request, we would have to follow the terms of the airlineOnly they have the ability to discount their fees We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: of the health hazard and the cost that incurred but have not been reimbursed for(See attachment)Sincerely, [redacted]
July 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding pricing on vacation package reservationsWe understand the customer is requesting Expedia to honor a previously quoted price seen on the Expedia.com website Upon further research, we were able to confirm the itinerary [redacted] the customer provided in the Revdex.com complaint was is not a booked or confirmed vacation package The Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the price can changeThe change can occur at any time during the booking process; however, Expedia makes every effort to update the pricing of our published inventory as often as possibleWe sincerely apologize for any inconvenience this has caused to your travel plans Regarding the differences in price, we utilize a real-time airline reservations database that contains current ticket prices and availabilityThe database is updated regularly as fares change and seats are soldPlease be advised that airlines routinely change their pricesIn addition, they limit the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer availableConsequently, it is possible that a specific fare that is available when you begin planning your trip will no longer be available when you try to confirm the seatsAirfares are subject to change until you have purchased your tickets and your reservation is confirmed Expedia strives to offer the most competitive prices to our customers with largest base of inventory available onlineExpedia is visited by millions of customers each day, who view and purchase our inventory thus making flight and hotel pricing as well as availability change consistentlyThe Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the price can changeThe change can occur at any time during the booking process; however, Expedia makes every effort to update the pricing of our published inventory as often as possible We hope that with the information provided, we have addressed all of your concerns and look forward to assisting you further with your future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service
September 1, Revdex.com Alaska, Oregon, & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding online pricesWe understand Ms [redacted] is requesting that Expedia honor the prices onlineOn August 29, 2017, we received receipt of the Revdex.com complaint Expedia works from a live inventory and prices and/or availability can fluctuate The reservation is not confirmed, until it is booked or ticketed In reviewing the account, the customer does not have an active reservationExpedia is unable to honor the request for the prices online We thank you for allowing us the opportunity to address the issues that were brought to our attention Sincerely, Delia K [redacted] Corporate Customer Service
Complaint: [redacted] I am rejecting this response because:Each response given addresses something new The previous response says they will not provide a refund because expedia has nothing to do with it and that I booked through someone else As you can see from the attached it clearly shows an email from EXPEDIA that clearly states THANK YOU FOR BOOKING WITH EXPEDIA This latest response from Nicole is of no concern to myself or Revdex.com because, however Expedia chooses to run their FOR PROFIT business is their prerogative They are stating over and over that they do not wish to be responsible for their negligence We cannot take this matter up with the chosen providers by expedia when the business dealings and transactions are happening at expedia Therefore, it is our obligation to deal with this matter with the company selling/providing this which is expedia HOW expedia plans to achieve this is none of our business in this Revdex.com case The responsibility and negligence is with expedia and they are choosing to ignore this.Sincerely, [redacted] ***
September 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a hotel reservation We understand Mr [redacted] is requesting cancellation of a non-refundable hotel itinerary Our records reflect on August 30, Mr [redacted] accessed Expedia.com and self-booked Itinerary # [redacted] for a non-refundable stay at the [redacted] Place Denver/Cherry Creek, Glendale, Colorado, to check in October 2, and checking out October 6, The customer states that Expedia “re-directed” his booking to a hotel other than the one he intended to reserve Expedia makes every effort to ensure that our customers have a clear understanding of their selections and of the terms and conditions associated with the travel items they are purchasingWe provide their selection details on several pages for their review, including the final payment screenExpedia does not “re-direct” a customer’s choices or book them into a location they did not choose Due to the hotel’s non-refundable terms and conditions Mr [redacted] agreed to at the time of booking, we were unable to offer a refund for this itinerary without the express permission of the [redacted] Place Hotel Our records reflect this matter was resolved on August 30, when the [redacted] Hotel agreed to allow cancellation without penalty of the customer’s itinerary, and a full refund was processed back to the Mr [redacted] ’s original form of payment The time it takes for the credit to be available in his account depends upon how quickly his bank processes refunds We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
Complaint: [redacted] I am rejecting this response because Expedia received the money for the tickets and on the last interaction that last more than hours on the phone I had with Expedia Customer Service Manager Robert I asked specifically to: 1) Cancel the reservation with the airline because of the changes 2) Refund my money He did not complete anyExpedia ruined my family vacation I booked very early every year, because of the changes Clearly expedia is profiting from selling airline tickets, they had got my money, not the airline and they made changes affecting the trip and forcing me to cancel my family vacationI did my part: Book the trip and payThey (expedia) did not honor the contract by making changes with no consideration at all, and now they took my money.I want my money refunded entirely Sincerely, [redacted]
November 9, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a We understand Mr [redacted] is expressing concern about actions of a rental car company Our records reflect on October 17, the customer contacted Expedia.com to book a rental car to pick up on October 17, in Miami Florida and returning on October 18, The rental was arranged through [redacted] The customer states they believed the rental was to be picked up at the Miami airport, however we so show the Expedia Itinerary sent to the customer provides the following information from the vendor: MIAMI CUSTOMERS WILL BE PICKED UP AT THE RENTAL CAR CENTER FLOOR 4, DOOR AT THE SHUTTLE BUS AREAPLEASE ONCE AT THE PICK UP AREA CALL US AT OUR TOLL FREE [redacted] ALSO YOU CAN REACH US AT [redacted] Mr [redacted] states the vendor also tried to increase the price quoted so Mr [redacted] requested that the reservation be cancelled Expedia contacted the vendor on behalf of the customer and they advised they would cancel the itinerary but intended to charge the customer a cancellation no-show fee While Expedia cannot refund the money, as the vendor, [redacted] , was the billing party; we regret the inconvenience this matter has caused our valued customer As a courtesy, we have provided Mr***’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within his Expedia accountWe hope he will allow us the opportunity to improve upon his experience in the future We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
April 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on November 22, 2016, Mr [redacted] booked an Expedia Vacation Package over the phone with assistance from an Expedia representativeWe understand from Mr [redacted] ’s complaint the booking representative informed him that he would receive 18,rewards points after travelHe states that after travel, he contacted our office and was informed that he was not eligible to receive rewards for this booking because he did not enroll in the program until April 1, Mr [redacted] feels that he should receive the points because he was not told during booking to enroll into the program first We apologize if information regarding rewards and how they are earned was not properly conveyed to Mr [redacted] Points for Hotel Collect bookings post days after travelAs a courtesy we will honor the request add 18,rewards points into Mr [redacted] ’s accountPlease allow up to days after travel for points to appear in the account Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
August 16, Revdex.com Alaska, Oregon & Western Washington Complaint DepartmentRE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Better Business Bureau allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from [redacted] (Revdex.com ID number [redacted] ) regarding her recent flight reservationWe understand the customer is requesting refund of the flight reservation.Our records reflect that on June 11, the customer self-booked two one-way flight reservationsThe customers departure flights were operated by Spirit Airlines and scheduled to depart from Detroit, MI to Fort Lauderdale, FL on July 24, The customers return flights were scheduled to return from Fort Lauderdale, FL to Detroit, MI on July 31, 2017.Expedia serves as a third party intermediary with travel providers such as hotels, car rental agencies and airlines and is subject to the rules and restrictions of those providersAs a result, we strongly recommend to our customers who choose to book their travel on their own to carefully review the details of the trip as well as the fare rules or cancellation policies The customer booked two one-way tickets, with Delta and Spirit Airlines as the merchant of record, and the companies that charged the customer’s credit cardWe hope you understand we have to abide by their rules and regulationsBased on the Delta fare rules the customer agreed to at the time of booking, the tickets were non-refundable and non-changeable.Per the customers confirmation email that was sent on June 11, at 10:09am:Your flight booking is with a low cost airline and can only be changed or cancelled by contacting the airline directlyFor convenience, you can select the airline from our online chepage Please note that Expedia may not be advised if you change or cancel your flight with your airline directly, or if the airline makes any changes to your flight scheduleThese changes may not be reflected in your Expedia Itinerary, so please ensure that you also print out any subsequent itinerary change emails you receive directly from the airline.Furthermore within the email it stated that if the customer needs help he can contact us at 1-877-261-As an effort to advocate on Mr [redacted] ’s behalf we reached out to Delta to request a refund for the reservationWe were advised that the flight was never canceled and due to that the ticket hold no value therefore no refund is able to be processed.We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us.Sincerely,Hayden J [redacted] Corporate Customer Service
July 9, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding the status of a refund that has been requested for a hotel itinerary that was cancelled Although an itinerary number wasn’t provided in the customer’s letter, it appears we are discussing booking # [redacted] Our records reflect that on June 18, Mr [redacted] contacted Expedia and an agent assisted in booking a refundable reservation at the [redacted] in Onalaska, Wisconsin to arrive on July 3, and checking out on July 5, The customer is reporting that he didn’t receive his emailed itinerary and chose to cancel the reservation It is never our intention to inconvenience our customers and Expedia regrets the difficulty Mr [redacted] experienced with this booking Expedia shows this matter was resolved on January 23, when a refund was processed for the full amount of the original itinerary, in the amount of $which was credited back to the customer’s original form of payment The time it takes to post the refund to your account depends on how quickly his credit card company processed refunds If for any reason the credit has not been received, the customer may reply back and we will contact him or he can contact his card company to check on the status of the refund, as it has been processed on our end As a courtesy, we have provided the customer’s online Expedia account with a $Expedia Travel Coupon that can be redeemed toward the future purchase of an Expedia Special Rate Hotel either as a standalone reservation or in a Vacation PackageThe coupon is valid for one year from the date of issue and is immediately accessible within his accountWe hope he will allow us the opportunity to improve upon his experience in the future The coupon is in the account that has the following information in it: Account Holder [redacted] User Name [redacted] Email: [redacted] @aol.comAccount Number: [redacted] The customer may update and edit the information as he chooses so it will reflect what he would like it to contain We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service `
September 27, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a reservation booked on Expedia.com As of the response deadline of this complaint, we are unable to obtain the necessary information required to provide an appropriate replyWe respectfully request additional time from the Revdex.com as further research is needed for this case Sincerely, Tier Customer Service %
April 29, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customerWe appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attentionExpedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Our records reflect that on March 29, 2017, Ms [redacted] booked an Expedia Vacation Package which included a roundtrip flight from Washington, D.C to Florence, Italy, a four-night stay at the Porta al Prato from March 31, 2017, through April 4, and travel insurance We understand from Ms [redacted] ’s complaint that she contacted our office to cancel the bookingShe says that she was told she would be refunded in fullAlthough she received a refund for the insurance and hotel, she was not refunded for the airfareShe expected to receive the refund in 3-business days but has not so far Please offer our apologies in regards to the misunderstanding with Ms [redacted] ’s reservationWe regret any inconvenience that may have occurred and would like to assure her that every reservation is important to usThe vacation package was canceled and refund offeredAfter further review, we processed a refund of $2,467.30, to the original form of payment on April 29, Please inform Ms [redacted] that the refund will appear in her account in about 3-business days Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Corporate Correspondence Team
Complaint: [redacted] I am rejecting this response because: I want to thank Expedia for taking time to respond to my requestI do not understand all the legal description that were provided in the responseHowever I reject Expedia's Assertion that they have no responsibility for the following reason.I booked the hotel thru Expedia, My uncle's family who was staying at the same Hotel same dates Booked through Hyatt directlyWhen he brought up the issue that happened at that hotel that weekends Hyatt fully refunded him for both daysWhen I brought up the same issue to Hyatt they said they could not refund me because I booked through ExpediaSame dates same issue however because the process was booked through two different ways different resultsI was told by Hyatt that they cannot issue the refund because my booking was thru Expedia which I believe is discrimination, considering they refunded my uncle stay fullyI believe it is expedia's responsibility to resolve this and contact hyatt and find out what the differences were and why guessed was issued a full refund when another was offered only a partial refundI understand that Expedia claims Hyatt charge me on my card but because hyatt keeps referencing expedia they are still responsible for resolving this issue Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: Expedia states it needs more time to resolve this issue, therefore, issue is not yet resolvedSincerely, [redacted] ***
October 7, Revdex.com Alaska, Oregon & Western Washington Complaint Department RE: Expedia Case [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia regarding an issue from our customerWe appreciate the Revdex.com allowing us time to address the comments and concerns which have been brought to our attentionExpedia, is disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from youExpedia is responding to the consumer complaint from Ms [redacted] (Revdex.com ID number [redacted] ) regarding a hotel reservationOn October 7, 2016, Expedia processed refunds in the amount of $each for the rooms being refunded back to the customer’s original form of paymentThe time it takes to post the refund to the customer’s account depends on how quickly their credit card company processes refunds We thank you for allowing us the opportunity to address the issues, brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, Lisa S [redacted] Tier Customer Service
January 4, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding a refund request, We understand Mr [redacted] is stating he was charged by Expedia when booking his hotel and the hotel then also charged him when he stayedOn January 4, we contacted the customer to acknowledge receipt of their Revdex.com complaint and to secure current credit card information so we could make a refund Our records indicate on July 4, the customer accessed Expedia.com and booked a room at the [redacted] to arrive on July 4, and checking out July 5, The customer booked a “pay now” reservation type and Expedia processed a charge of $ against his American Express Card The customer states he was also charged by the hotel, which should not have billed him On January 4, Expedia has spoken with Tera at the [redacted] Inn who was able to confirm from their records that they had, in fact, billed the customer in error when he arrived for his stay They did not bill Expedia and will not do so They have agreed to Expedia refunding the customer and they asked that we extend their apology to the customer for the mistake On January 4, Expedia has processes a refund in the amount of $to the current American Express card provided by the customer We apologize to the customer also for the inconvenience this matter has caused We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: we were not informed of fees by phone booking agent only used the car for airport to hotel because of insurance concernsContacted Expedia times during trip and was hung up on once and placed on hold for minutes plus timesWe requested expidiated service as we were in the middle of a situation with the rental car and was hung up onWe booked on the phone we got the wrong room, a delayed flight and a messed up rental carWe were hit with hundreds of dollars worth of unmentioned fees and our vacation was ruinedYou may see that we have used Expedia dozens of times A practice we can I'll excercize no moreYou saying your not responsible does not make it rightI have all of my he corropondens of this transaction and will be posting it word for word on trip advisor, yelp, travel magazine blog, Facebook and any other her media source said hat will tak it and I will post this with my cooking blog every time I post a new recipe for my three hundred or so followersMy wife and I travel times a year as do most of my followersYou may also notic that I hav cancelled a trip we booked through you for March of next yearI sincerely hope that the $I was looking to be refunded was worth it to your companyJust the trip I canc pled cost you $Sincerely, [redacted] ***
April 7, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from Mr [redacted] (Revdex.com case number [redacted] ) regarding a refund request Our records reflect on February 20, the customer accessed Expedia.com and self-booked a hotel reservation at the [redacted] Hotel in Istanbul to check in April 1, and checking out April 2, The customer is stating the hotel was overbooked and arranged for him to stay at another property, The [redacted] ***, which we show, is a slightly higher priced property on Expedia.com We do not show that Mr [redacted] contacted Expedia.com from the property to allow us to assist if he was unhappy with the arrangements the [redacted] Hotel provided Expedia acts only as a third party booking intermediary and provides the following information in our Terms of Use which customer’s agree to by completing a booking our website TERMS OF USE This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement")Please read these Terms of Use carefully, as they contain important information about limitations of liability https://www.expedia.com/p/info-other/legal.htm LIABILITY DISCLAIMER The carriers, hotels and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of the Expedia Companies or the Expedia PartnersThe Expedia Companies and the Expedia Partners are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there fromThe Expedia Companies and the Expedia Partners have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority As Expedia was not contacted and as the customer agreed to our terms of use stating we are not responsible for the independent vendors performance, we cannot agree to a refund of the $Mr [redacted] paid for a one night stay The funds have been paid to the [redacted] Hotel for his booking and as they did provide for him to stay at another property, they would not allow a refund of the fees We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Roseanne G [redacted] Tier Corporate Customer Service
October 5, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia, Incis responding to the consumer complaint from [redacted] * [redacted] (Revdex.com case number [redacted] ) regarding a flight reservation We understand the customer is requesting a refund due to our Best Price GuaranteeOn October 5, 2015, we attempted to contact the customer to acknowledge receipt of their Revdex.com complaintThe customer could not be reached and a voicemail was left Our records indicate on September 9, 2015, the customer booked a flight reservation with an Expedia representative, itinerary number [redacted] Travel was booked for one traveler from San Antonio, Texas to Chicago, Illinois, departing on September 24, 2015, on [redacted] and returning on September 26, on [redacted] The total amount paid for the reservation was $We can confirm the customer submitted the Best Price Guarantee claim online on September 10, 2015, and the claim was denied on September10, Expedia serves as a third party intermediary for travel providers such as hotels, car rental agencies and airlines and subject to the rules and restrictions of those providers As a third party intermediary, we work from a live inventory The flight availability and prices are all provided to us by the airlinesOnce a flight is purchased, the airline updates the inventory with the latest availability; thus prices can changeIn addition, the booking and ticket price are not finalized until the ticket is issued Per the terms & conditions of Expedia’s Best Price Guarantee, in order for the lower price to be honored, the lower price must be available for booking at the time of contact for verification purposesWhen Ms [redacted] submitted her claim, our representative had to validate the price of the flights and the availability of the flightsDuring this verification process, Expedia was unable to locate, the lower priceAs a result the claim was denied We stand by our previous decision and will not be honoring the customer’s Best Price Guarantee claim The full terms and conditions of Expedia’s Best Price Guarantee can be reviewed at any time by clicking the following link: http://www.expedia.com/p/info-other/guarantees#1?mcicid=hp.bpg We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Britt M [redacted] Tier Customer Service
July 19, Revdex.com Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case: [redacted] Dear Revdex.com, Thank you for forwarding the Revdex.com consumer rebuttal from [redacted] We regret to hear [redacted] did not accept our response We apologize if Ms [redacted] received anything less than satisfactory customer servicePlease note that each of the airlines with which we do business, establish their own rules and policies for cancelling reservationsWe are bound by these rules and policies and must adhere to themIf Expedia was to make a change to the itinerary per customer request, we would have to follow the terms of the airlineOnly they have the ability to discount their fees We thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Marlon J [redacted] Tier Customer Service
Complaint: [redacted] I am rejecting this response because: of the health hazard and the cost that incurred but have not been reimbursed for(See attachment)Sincerely, [redacted]
July 28, Revdex.com E.com - Alaska, Oregon & Western Washington Complaint Department Re: Expedia Case #: O- [redacted] Dear Revdex.com, Thank you for taking the time to contact Expedia, Incregarding an issue from our customer We appreciate the Revdex.com allowing us to address the comments and concerns which have been brought to our attention Expedia, Incis disheartened the customer felt their concerns were not resolved adequately by our company prior to seeking further actions from you Expedia is responding to the consumer complaint from [redacted] (Revdex.com case number [redacted] ) regarding pricing on vacation package reservationsWe understand the customer is requesting Expedia to honor a previously quoted price seen on the Expedia.com website Upon further research, we were able to confirm the itinerary [redacted] the customer provided in the Revdex.com complaint was is not a booked or confirmed vacation package The Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the price can changeThe change can occur at any time during the booking process; however, Expedia makes every effort to update the pricing of our published inventory as often as possibleWe sincerely apologize for any inconvenience this has caused to your travel plans Regarding the differences in price, we utilize a real-time airline reservations database that contains current ticket prices and availabilityThe database is updated regularly as fares change and seats are soldPlease be advised that airlines routinely change their pricesIn addition, they limit the number of seats available for discounted fares; as the discounted seats sell out fast, those airfares are no longer availableConsequently, it is possible that a specific fare that is available when you begin planning your trip will no longer be available when you try to confirm the seatsAirfares are subject to change until you have purchased your tickets and your reservation is confirmed Expedia strives to offer the most competitive prices to our customers with largest base of inventory available onlineExpedia is visited by millions of customers each day, who view and purchase our inventory thus making flight and hotel pricing as well as availability change consistentlyThe Expedia website works from a live inventory system, similar to the airlines, and when published inventory is purchased, the price can changeThe change can occur at any time during the booking process; however, Expedia makes every effort to update the pricing of our published inventory as often as possible We hope that with the information provided, we have addressed all of your concerns and look forward to assisting you further with your future travel needs We thank you for allowing us the opportunity to address the issues that were brought to our attention If you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, Nicole P [redacted] Tier Customer Service