MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
Booked a flight with justf* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
I had to cancel my ticket with JustFly and it was a nightmareI paid for two tickets for a total of $1,They charged me $in cancellation fees even through I bought their extended cancellation policy ($39.98) which advertised, "You can cancel within hours for any reason for a small fee." However, apparently within hours to them means within hours of booking not within hours of your flightTypically canceling within hours of booking is free for most airlinesWhen canceling my ticket the call center customer service representatives wanted to charged me an additional $feeAfter speaking with a supervisor and $in international phone charges I got that figure down to $The whole company feels like a scamThey offer cheap tickets then scam you on hidden feesMy advice is to avoid themThey do not deserve your business and if you book with them they will try to cheat you if they can
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
I purchased a rental car and insurance for $thru justfly along with a flight to Puerto Vallarta for 3/- 3/The rental car company in Mexico was Alamo and the insurance company was Allianz booked on 1/25/for a airport rental car pickup with a conformation * ***I brought a of the Insurance policy *** from Allianz along with drivers License and Credit CardI was told by Alamo Agent that I needed to purchase additional insurance for $a day and that the Insurance company was not validI did not want to get in the middle of a dispute so I cancelled with Alamo and emailed Allianz to cancel since my I did not bring a phoneSince I was brought away from the airport I was charged by the rental company $for a ride to condoa few miles away
Canceled my flight and was told the cancellation was processedDid not receive a refund and when I called in to inquire I was told there was an extra fee I had to approve and they were unable to reach meOver the next months I called in over times and spent at least hours on the phone (mostly on hold) to try to get this resolvedI was eventually told it was resolved by their team in Montreal and they would call me directly, weeks later I received no callNow when I call in to Montreal directly they say the person that is handling my case is on break and I will need to call back laterThis company is entirely unethical and should not be used under any circumstances
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
My reference # at Justfly is ***I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
Justfl*** changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl*** received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
Due to a date mistake I needed to cancel or re-schedule an airfare from Orlando to Minneapolisthis company charged $for the cancellation and they are now holding $on behalf of *** *** airlinesAccording to *** *** airlines and their stamp dates I am entitled to full refundI have spend more than hours of my valuable time holding in the phone and dealing with a series of poor customer service agents with a terrible foreign accent that you barely can understand, besides their lack of knowledge of their company rules and the lack of professionalismEvery call I have made they gave me a different answer and although I tried to figure out a solution to recover those $they say it can be only used thru *** *** airlines by the same passengers, *** *** airlines doesn't have that money in their records neither any pending airfares for me
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
This is exactly what I got from JustFly*** to my email: *** *** *** ** (hours ago) to me justfly Logo Your Immediate Attention is Required Your Justfly reservation ***) requires immediate attentionPlease call our support department at *** and one of our Customer Support Agents will be happy to assist youKindly note that this is a time-sensitive matter, and failure to contact us may result in disruptions to your travel plansManage my Booking Justfly Booking Number: *** This is the SECOND time I was alerted to a schedule changeThe first time they told me I could not fly out on the 18th, that it needed to be changed to the 17thThere is also a long wait time and then when you get to a rep and go through all the steps they ask for they end up transferring me to another departmentWHY? I have to repeat the same stuff all over again and go over the entire storyThe gentleman told me that the date has been changed a
I called Justfly customer service for a better, unpublished ticket price per their websiteDuring the conversation with their representative, before I gave him permission to charge my credit card for the tickets I asked the representative a question regarding proper identification documentation for one of the passengers because of government regulation for people travelling from Montana on domestic flightsHe was vague in answering my question so as a result I informed him that I did not want to make the purchase which at that time he told me the tickets had already been purchasedHe said I would have to be transferred to their customer service to resolve the issueHe then transferred me to customer service which then told me that I could keep the tickets or if I cancelled they would have to charge me $per person cancellation feeAnd I asked him if I must pay the fee even though the tickets were purchased without my permission? He said it was out of their hands, that was the
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I purchased my ticket on December 1st of Air Canada then told justfly.com that my flight times were cancelled The only reason I know this is because I called air Canada myself since I never heard from anyone after I purchased my ticket Once I started to speak with them they put me on hold for sometimes over an hour and would then disconnect They still need to update my flight and send me a confirmation but have not done so and I leave in hours This has been the worst customer experience I have ever had...even worse than Comcast!
Booked a flight with justf
* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
THIS COMPANY IS THE ABSOLUTE WORSE!!!!! DO NOT BOOK THROUGH THEM! They will keep you on hold for minutes transferring your from one department to the next without accomplishing anything for youA bunch of scam artists I made a reservation with them, accidentally clicked one day early on my reservation, called them literally minutes after I booked the reservation and wanted to charge me $a ticket to change itThey said it's because the airline charges them to change the ticketI called AMerican Airlines and they said the 3rd party booking company has hours to change the ticket without any sort of penaltyWHen I told justfly.com that..they said they'd reduce their booking cancellation feeRIDICULOUSI told them I'll cancel it with my credit card company before I pay any sort of fee for a company that is just looking to capitalize off of a mistake like this
I had to cancel my ticket with JustFly and it was a nightmareI paid for two tickets for a total of $1,They charged me $in cancellation fees even through I bought their extended cancellation policy ($39.98) which advertised, "You can cancel within hours for any reason for a small fee." However, apparently within hours to them means within hours of booking not within hours of your flightTypically canceling within hours of booking is free for most airlinesWhen canceling my ticket the call center customer service representatives wanted to charged me an additional $feeAfter speaking with a supervisor and $in international phone charges I got that figure down to $The whole company feels like a scamThey offer cheap tickets then scam you on hidden feesMy advice is to avoid themThey do not deserve your business and if you book with them they will try to cheat you if they can
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
I purchased a rental car and insurance for $thru justfly along with a flight to Puerto Vallarta for 3/- 3/The rental car company in Mexico was Alamo and the insurance company was Allianz booked on 1/25/for a airport rental car pickup with a conformation * ***I brought a of the Insurance policy *** from Allianz along with drivers License and Credit CardI was told by Alamo Agent that I needed to purchase additional insurance for $a day and that the Insurance company was not validI did not want to get in the middle of a dispute so I cancelled with Alamo and emailed Allianz to cancel since my I did not bring a phoneSince I was brought away from the airport I was charged by the rental company $for a ride to condoa few miles away
Canceled my flight and was told the cancellation was processedDid not receive a refund and when I called in to inquire I was told there was an extra fee I had to approve and they were unable to reach meOver the next months I called in over times and spent at least hours on the phone (mostly on hold) to try to get this resolvedI was eventually told it was resolved by their team in Montreal and they would call me directly, weeks later I received no callNow when I call in to Montreal directly they say the person that is handling my case is on break and I will need to call back laterThis company is entirely unethical and should not be used under any circumstances
In February of 2017, I purchased airline tickets from justfly.comThe tickets are from JFK to Cyprus through Moscow flying with *** on June 18thDue to an unforeseen family conflict, I attempted to change our departure dates, having one of my children flying on June 11th (with another family member) and the other two on July 5thI was directed by the company;s 1-number to do the change on the website to save timeI attempted to do that and the website was coming up with the price of $per tickets (fine plus difference in ticket price)However, I was unable to complete the transaction because the three tickets were bundled together and I needed to break them apartSo I called the company and talked to an agentShe first said that my son could not have a reservation by himself because he is a minorHowever, when I explained that he would travel with another family member on the 11th of June who also got tickets through justfly.com she agreed to split my reservation
My reference # at Justfly is ***I have been trying to get a refund on a flight that was cancelled back in November I've called several times and always told to wait to eight weeksThis has been going on since NovCalled today May 9, and now I'm told that the check ***) for $was mailed on 02/27/I have never received this check and I told them thatThey just continually restate that the check was mailed on the 27th of FebThey said to check with my post officeWhat?? That's over months agoIf they really sent it, I would have received it by nowThis check just doesn't existI am still looking for my refund of $Please help[ me if you canThank you
On june I booked air india ticket from justfly.com the price was shown to me $and when I checked my debit card statement there were two transactions one of $by the name of *** *** and $by the name of justfly.com so I called them and asked why there are two transactions they started telling me that I have selected the seats that the reason we have charged you $which I was not informed during booking so decided to cancelled the ticket because I was eligible for full refund and within minutes of booking I cancelled my bookingThe Company representative told me I would get my refund within - business daysNow its been more days they have refunded me only $when I call them and ask for refund they are not able to give me appropriate reason why the money is not yet reflected in my account
Please, just stay awayI Booked a flight for November,3rd from Kansas City to West Palm Beach, returning on Nov,5thAfter paying for the flight and receiving a conformation message, I noticed the dates were different from the initial dates I had previously selectedI immediately contacted customer service to inform them of the error and was told that the error was on my endI then asked to speak with and was forwarded to a supervisor in an attempt to resolve what I thought was a simple and easy to fix computer errorI was inform by the supervisor that the error was on my end, and that I would have to pay a $dollar cancellation fee and from there re-book the flightI guess I should have read over the reviews before using this company, because after reading them I can see that I am not the only one this has happened toI really think they are using this process to squeeze and extra buck out of customersI will never do business with this company ever again and I advice anyone who's thinking thinking about using them to please stay away, they are rip offs!
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
Justfl*** changed my flights to Australia to add a and a hour layover to my trip to AustraliaThey changed of my flights in my itineraryThey told me the airline makes changes and that they are not responsibleUpon contacting Qantas about these flights, I found that all ticket changes are made through Justfl***I've made calls to customer service with no availI asked to speak to a supervisor and was told that one would call me back within hoursI received no calls backI just spent hours waiting to speak to a supervisor to seek helpNow know that Justfl*** received a F RATING BY THE Revdex.com! I am still waiting for my itinerary to be updated with flights that I approve