I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
Called to cancel my flight to Japan within hours of purchase Waited on phone for and 1/hours Person on phone stated the entire amount would be refunded No confirmation email was sentCalled again after hour wait and the person said they had no record of my cancelation No refund was ever sent to my cardVery frustrating
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
I just booked a flight with justfl***I searched for flights departing 12/26/and returning 1/2/I ended up booking flights departing 12/and returning 12/I am not sure if I booked these dates or if justfl*** messed up the flightsBut realizing this within minutes of booking, I attempted to cancel the flightOn the website, it said there was a non-negotiable cancellation fee of $Thinking it was insane to pay $for cancelling a flight I booked within the half hour, I called the helplineThe recording told me it is a minimum of $for cancellationsWhen I spoke to a representative, I was told the fee is $When I still balked at the fee, the representative spoke to their supervisor and lowered it to $By that point, I was fed up and didn't want to continue dealing with this, so I accepted the $chargeI think it is absurd that I am charged for canceling a flight (I didn't intend to book) within half an hour of bookingI especially think it's absurd that the cancellation fee changes between the website, the automated recording on the helpline, and speaking to a representativeThis screams SCAM to me
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly*** (Number ***) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16,
I called *** *** the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets
The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly*** charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
On May 30, , I made a call to Justfly customer service to change my flight date The representative on that day gave me a modification fee of $for each passenger He told me it would cost me $to made the modificationsI agree with the price and made the changesA few days later, I saw a charged on my account for $from Justfly and $from Spirit airline for the modificationI called spirit airline about the charges , they told me to contact JustflyThey had nothing to do with thisI was not informed that spirit was going to charge me a fee for modification when I call justfly customer service; otherwise I would not have made the changesWhen I called Justfly to let them know about the chargesThey kept apologizing for the charges but did nothing to resolve the issuesAfter being placed on hold for a very long time, I finally spoke to the supervisor name RentTalking to Rent was like talking to a brick wallHe didn't listen to my complaints and told me that
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Dear Sir/Madam: In June 2016, I purchased two return tickets of Etihad Airways operated by Jet Airways from justfly*** booking reference # 015-279-791, one for my wife ( MsVaishali *** ) and one for my son (*** ***) flying from San Francisco, CA to Ahmedabad, India on July 07th, and return from Ahmedabad to San Francisco on December 7thI paid full price of around $for two ticketsSo on July 7th my wife and son went thereThey were supposed to come back on December 7th, but my wife had a family emergency over there, so she had to stay longerSo, I requested extension of both the tickets from December 7th, to April 25th, and justfly*** extended both the tickets for a charge of $But, on Monday April 10th, I received an email from justfly*** stating that airline has cancelled one of the return flight so you need to call justfly*** customer service no at 1.800.717.5015, so I called them on Monday April 10th, and they asked me to give altern
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I placed an order on justfly.com for a flight reservationAs soon as the order confirmation arrived via email I realized immediately that I had made an error and contacted the companyI needed to switch reservations to another one that was nearly identical time frames except with one airline rather then and I was asking to pay the difference for the higher price.I was initially told by a representative that I would have to pay $cancellation fee and then rebook my flights online and they were unwilling to make any changes to the existing reservationsAt that time I asked to speak with a supervisor and I spoke with Daniel who at first told me the same informationWhen I explained that this was an honest mistake and I just needed to switch my section and pay the higher price he Said he would drop the $fee down to $I advised that I was willing to rebook on the phone with him to ensure him I was still willing to purchase with their site but I just needed the correct phone
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
Trying to book a flight with justfly*** site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
HiI recently booked a flight to Greece with JustFlyAhead of my scheduled return flight, my flight was canceled by the airline (Turkish Airlines) due to geopolitical reasons (the coup in Turkey caused all flights out of Istanbul to the U.S.) to be canceledI was forced to purchase a new return ticket home last minuteOnce I was able to make it back home, I called JustFly to ask for reimbursement for the flight that was canceledThey told me that they would work with the airline to get me my refund and said they would contact me in a "couple" of daysAfter a few days without any contact, I called them again to get an updateIt was the same story - they told me that they would have to contact Turkish Airlines and get back to meThis happened four different timesAfter a month of no resolution, I once again called back and asked to speak to a manager about my situationHe said that they had no record of his support employees contacting Turkish Airlines - they clearly lied to me
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
My in laws *** ** *** *** ** ***) purchased flights from Chicago to Australia through JustFly (booking ***) on Qantas Airlines (booking #***)since purchasing they have both been diagnosed with cancer and under gone surgery(double mastectomy) and are unable to travelI scanned to them a letter from Doctors and requested a full refundThey informed me they must charge a $500./ ticket cancellation fee ($1,000.) out of an elderly couples fundsI contacted Qantas and they cannot do anything since the ticket is through a agency, but stated had they been purchased directly through Qantas they would fully refund based on the situationI called Just Fly back and explained this to them but they still want to charge $1,The greed and arrogance of the agent and supervisor was appalling
Called to cancel my flight to Japan within hours of purchase Waited on phone for and 1/hours Person on phone stated the entire amount would be refunded No confirmation email was sentCalled again after hour wait and the person said they had no record of my cancelation No refund was ever sent to my cardVery frustrating
I purchased an air ticket via justfly on singapore airlinesSince I bought the ticket, I legally changed my last name from *** *** ** *** ***I contacted justfly to change my name and presented all the legal documentsThey said that the name change cannot be processed and I have to cancel the ticket and rebook ticket with the applicable cancellation feeI confirmed with singapore airlines and they confirmed that last name change is easily done with the correct legal documentationDue to incompetence and incorrect information provided by just fly customer service, they made me cancel my ticket and charged me a very high change fee which was not discussed or agreed uponThey have not yet issued me the refund for the tickets.They owe us around dollars in refundAlso, they charged us dollars on our credit card without our consent
I booked a flight only for the website to direct me inadvertently to a different unchosen dateWhen I called to make the change, they had me on hold for over min at a time, on separate occasionsThey were unavailable on all three occasions, and then I was disconnected while on hold again
I just booked a flight with justfl***I searched for flights departing 12/26/and returning 1/2/I ended up booking flights departing 12/and returning 12/I am not sure if I booked these dates or if justfl*** messed up the flightsBut realizing this within minutes of booking, I attempted to cancel the flightOn the website, it said there was a non-negotiable cancellation fee of $Thinking it was insane to pay $for cancelling a flight I booked within the half hour, I called the helplineThe recording told me it is a minimum of $for cancellationsWhen I spoke to a representative, I was told the fee is $When I still balked at the fee, the representative spoke to their supervisor and lowered it to $By that point, I was fed up and didn't want to continue dealing with this, so I accepted the $chargeI think it is absurd that I am charged for canceling a flight (I didn't intend to book) within half an hour of bookingI especially think it's absurd that the cancellation fee changes between the website, the automated recording on the helpline, and speaking to a representativeThis screams SCAM to me
On July 18, 2018, I purchased two round-trip airline tickets to Chile on Justfly*** (Number ***) My husband is a physician, and unfortunately, his work schedule changed, necessitating that we travel a month prior, February 1-16, rather than March 1-16,
I called *** *** the carrier for the flights, and whose charges appear on my credit card statement, to change the tickets and was told that they are unable to change the reservation because the "travel agent" will not allow itI then called Justfly***'s customer service line and was told it will be $to make any changes to these tickets
The terms and conditions are clear that the fee for changing an international ticket is $ According to the customer service representative and the supervisor I spoke with, Justfly*** charges $in addition to $in fees charged by the airlines The terms and conditions do not state anywhere that additional fees of $apply to changing these tickets
I purchase a flight ticket with just fly Going from ny to Houston Texas the amount of the ticket was cents Minutes Later something came up I decide to cancel the ticket when I was in there web page I read about the cancelation fee of cents I agree and I continued the cancelation it also said that I will get a full credit from the airline from the airline (spirit airline ) ok I agree on everything but then I call spirit airline to find out about my credit and surprise they told me I only have a dollars in credit cause spirit also charge me the cancellations fee of the same amount as just fly ...in just fly cancellation page doesn’t explain I will be get double charge from the agency and from the airline so I end up paying to cancel a flight
On May 30, , I made a call to Justfly customer service to change my flight date The representative on that day gave me a modification fee of $for each passenger He told me it would cost me $to made the modificationsI agree with the price and made the changesA few days later, I saw a charged on my account for $from Justfly and $from Spirit airline for the modificationI called spirit airline about the charges , they told me to contact JustflyThey had nothing to do with thisI was not informed that spirit was going to charge me a fee for modification when I call justfly customer service; otherwise I would not have made the changesWhen I called Justfly to let them know about the chargesThey kept apologizing for the charges but did nothing to resolve the issuesAfter being placed on hold for a very long time, I finally spoke to the supervisor name RentTalking to Rent was like talking to a brick wallHe didn't listen to my complaints and told me that
I just ordered tickets from Justfl*** and I am getting really concerned because I found a site that says they may be just a mileage broker and that another company, Flighthu***, is TERRIBLE and cheats people out of money as well as cancelling their flights for no reason at all!
I was searching for a deal on a flight ticket, justfl*** came up with the flight I was interested in and so I booked it
A few weeks later I got an email from them saying:
"Dear Customer,
An Airline has made a change(s) to your itinerary for Reservation *** You must contact us as soon as possible at *** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)
In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changed
Please call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfl***
Sincerely,
The justfl*** Team"
Now when I call justfl*** I can not connect to customer service (I actually waited hours because they said, they was having high volumn of call, more than 10-people ahead of meNot once but three times I called) OK, I thought how about I'll just select option 1, which is for a new reservationWhen I started to tell the operator about my concern, she said she would connect me and that I should have selected option After a long I hung up and called backGuess what? Still no answerThere's someone on option but no answer on option Am I wrong or is there something very suspicious going on here?
I don't know how their review on
Google play store rated above score
I wish I read their Revdex.com before I purchased the ticketsNow I lost lost over $that I worked hard for and couldn't get it back
Dear Sir/Madam: In June 2016, I purchased two return tickets of Etihad Airways operated by Jet Airways from justfly*** booking reference # 015-279-791, one for my wife ( MsVaishali *** ) and one for my son (*** ***) flying from San Francisco, CA to Ahmedabad, India on July 07th, and return from Ahmedabad to San Francisco on December 7thI paid full price of around $for two ticketsSo on July 7th my wife and son went thereThey were supposed to come back on December 7th, but my wife had a family emergency over there, so she had to stay longerSo, I requested extension of both the tickets from December 7th, to April 25th, and justfly*** extended both the tickets for a charge of $But, on Monday April 10th, I received an email from justfly*** stating that airline has cancelled one of the return flight so you need to call justfly*** customer service no at 1.800.717.5015, so I called them on Monday April 10th, and they asked me to give altern
My son booked a flight through Just FlyHe was unable to use the flight he booked so we paid a $cancellation fee and was told he could use the credit for the full amount of the original flightWe just tried to book him a flight using the credit and they said there was an additional fee of $for booking fees and taxesThe flight we found was actually less than the credit amountThere is nothing on the website or anywhere that states there would be additional feesIn fact, they told him when he cancelled there were not any additional fees when he uses the creditWe called the company to complain and they really had nothing to say and could not even verify that the additional fees are anywhere on the website
I purchased a flight through justfly*** They changed the flight without telling meI only noticed when I logged in on my own to check the timesIt was a major change affecting dates and timesThey promised to refund the full ticket priceAfter months and numerous phone calls there is no resolutionI call and get placed on hold for an hour and then the call gets disconnected
I placed an order on justfly.com for a flight reservationAs soon as the order confirmation arrived via email I realized immediately that I had made an error and contacted the companyI needed to switch reservations to another one that was nearly identical time frames except with one airline rather then and I was asking to pay the difference for the higher price.I was initially told by a representative that I would have to pay $cancellation fee and then rebook my flights online and they were unwilling to make any changes to the existing reservationsAt that time I asked to speak with a supervisor and I spoke with Daniel who at first told me the same informationWhen I explained that this was an honest mistake and I just needed to switch my section and pay the higher price he Said he would drop the $fee down to $I advised that I was willing to rebook on the phone with him to ensure him I was still willing to purchase with their site but I just needed the correct phone
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
Trying to book a flight with justfly*** site was horribleThe flight came through with the destination and departure reversedI called immediately and the only solution they had was to charge $per ticket to cancel on tickets that cost $each way No customer service, poor english skills and a terrible site.This was even though I had the travel insurance! don't book with this company
NO FULL DISCLOSURE of costThis is not a true saving website, JustFly will charge you unknowingly extra cost to the ticket and then extra cost for choosing a seatI will NEVER use again
HiI recently booked a flight to Greece with JustFlyAhead of my scheduled return flight, my flight was canceled by the airline (Turkish Airlines) due to geopolitical reasons (the coup in Turkey caused all flights out of Istanbul to the U.S.) to be canceledI was forced to purchase a new return ticket home last minuteOnce I was able to make it back home, I called JustFly to ask for reimbursement for the flight that was canceledThey told me that they would work with the airline to get me my refund and said they would contact me in a "couple" of daysAfter a few days without any contact, I called them again to get an updateIt was the same story - they told me that they would have to contact Turkish Airlines and get back to meThis happened four different timesAfter a month of no resolution, I once again called back and asked to speak to a manager about my situationHe said that they had no record of his support employees contacting Turkish Airlines - they clearly lied to me
In July 2017, I was recommended by my sister to use,"justfly.***." this company booked my flight roundtrip to Orlando and back to NYC What pissed me off is, the fact that "justfly", charged me extra for both seat assignments, told me the seats that I paid for would be available They did tell me to confirm days in advance, which I did Basically, the return seat leaving Orlando, was not available at all So I called "justfly", back and they told me that they have to get "approval from the Airlines I'm flying with," I was confused When I booked, they told me,the seats would be mine I do not appreciate that kind of behavior especially if it's at my expense Then the representative told me that the reason that happened to me is because I paid such an inexpensive fare and that "had I more, I would have been definitely guaranteed my seats" REALLY, but that was not what the original representative told me when I booked it They will never ever get a chance to lie to me about what they can do for me, ever again I would rather give another company my hard earned money ??
I called JustFly.*** to buy airline ticketsThe representative took all my info including my credit card informationHe then puts me on hold and comes back tells me that spirit airlines was in the middle of an update and he would not be able to purchase the ticketsHe said I would have to call spirit direct to purchaseI asked him what happened to all my personal information he just took from me and my card numberHe said they automatically deleted it when website was downSomething sounded fishyThat was last weekI checked my statement today and there is a pending transaction for at a tru value in San Francisco californiaI did not purchase anything outside of airline tickets and I live in TexasDO NOT TRUST JUSTFLY.*** they are full blown crooksI am happy that I caught this in the pendong stage and called my card company immediately and they cancelled the cardSo infuriating