on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly*** blames the airlines and the airlines blame Justfly***
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
In May 2016, I purchased a roundtrip ticket with this company for business class from NYC to JapanThe website clearly notes that exchange and refund is possibleWithin days, I needed to chang the ticket and after lengthy phone exchange, I was told that not only was I not refunded for the flight I no longer needed, but that also there would be an additional fee for rebookingI purchased another ticket and travelled as neededI filed a complaint with Revdex.com, they called back to simply apologizeNow I am trying to book my ticket before it expires in MayThe company cannot find the same fare for businessAfter min on the phone, they tell me (1) the ticket cannot be downgraded for premium economy or economy and (2) that they cannot find a business class seat for $on that airlineTheir solutionCall back tomorrowThis is an outrageous way to cash the money and not give any leeway for travelIt is impossible to speak to anyone with authorityI should be able to use the credi
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
HI I booked a ticket for my family vacation through justfly*** on sep at 12:PMLater, I found that the prices have come down the same night and so I called them to cancel my ticketThey said initially that they will charge me a $cancellation fee; when I insisted that I am cancelling my ticket within a hr time window, they still said that they might not be able to offer a full refund and they charged me a cancellation fee of $for my itineraryMy itinerary was cancelled on Sep at 10:PMHence, I thought of reaching out to you to ask if you can help me out in this caseI would like to know what options I have now in this scenarioI feel I am being deceived and cheated of my consumer rights as I called them within the hr time frame that the DOT (Dept of Transportation) stipulates, but still not getting a full refundI have attached the itinerary for your reference and as you can see, the itinerary is no longer valid as it has been cancelledI beli
User beware I made a flight reservation online with Justfly I had to cancel and within the 24-hour permitted period I submitted a cancelation via their online site following instructions to a t I knew I would be charged $to cancel and agreed to thatI checked the agree box, then the cancelation box I learned days later that they did not cancel the flight, so I could not get a refund Calling to try to rectify this resulted in no progress with agents who spoke broken EnglishTheir cancellation online is fraudulent and misleading Canceling online doesn't work, so don't use their online service for that You have to call
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
I feel as though I have been the target of a terrible scamI purchased online ticket to fly my son home from college during the Thanksgiving holiday weekendThe price quoted by justfly*** was the lowest of available round-trip fairs and involved one-stop flights to and from Cleveland to PhiladelphiaI did not receive a receipt online, and was emailed that I needed to pay a seating fee before they completed the reservation and sent me e-ticketsWhen I paid a separate $seating fee, they sent me my reservation and to my email address and to my shock, they had booked my son on a totally different return flight at 5:amI called them to cancel the tickets, and they told me that given the large amount to time between when I purchased the tickets and my request for cancellation (I could not help this since they never in a timely manner sent me the reservations!), I had to pay $and they would refund my ticket chargesI agreed, but then again, I received and urgent call telling me that they could not charge me for $75, and if I did not take care of this within one hour, that my tickets would not be cancelledAfter more phone calls with them, they agreed to send me a cancellation email, but would not send an email stating that my purchase price was going to be refundedI was just told that the charges would be reversed within 2-days, and that they would send some email to me confirming reversal of charges within hoursThese practices are either totally dishonest, or do not help me get a guarantee that my charges are going to be refundedThis business need to be shut down completely
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their st togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person
on 9/12/2017, I booked a flight on JUSTFLY.COM with *** airlines total cost of the ticket up on check out was $286.80, I paid the exact same amount hence my credit card was chargedafter receiving the reservation for the *** flight, I saw that I received another reservation from JUSTFLY.com for *** airlines for approximately same flight times, same dates, from different airportsI never booked a *** flight, and I never authorized the JUSTFLY.COM to charge me $that they charged me for the *** flightI called the JUSTFLY.COM, explained them the situation and asked them to refund me the $and cancel the *** flight which I NEVER BOOKEDthey refused to refund me and told me that if I wanted my refund back I will have to pay $for each customer (there were reservations)I strongly believe that JUSTFLY.COM fraudulently charged my credit cart with an amount $they don't have common decency to own up to their own mistake so I kindly ask Revdex.com to assist
I cancelled my flights with justfly*** and paid the $that were requiredI am now trying to book my new flights online using the credit that I was givenHowever, the website never loads when I try to book my flightsThen when you call just fly you get transferred from person to person, spending a minimum of an hour on the phone with no solution to the problemWhen you do get someone that can help, they say that they will have to book your flights over the phone and they give you a ridiculously overpriced fare for the flightsThey are making it impossible for me to be able to use the credit they owe me to book my flightsI have sent emails and made several phone callsOne of their supervisors even hung up on meI am extremely dissatisfied with their customer service and I feel that they are "stealing" my money because they are not providing me with the service to be able to book my flights
Booked international airline tickets with Just FlyReceived confirmation email with all information needed for flightWe arrived to the airport at 9:a.mon September 27, and checked in with our airlineThey proceeded to tell me that our itinerary had changed and that we should have been notified by Just FlyWe never received any notification from Just FlyWhat should have been a hour layover in Wuhan, China turned into a day layover which required a Visa for ChinaTherefore we were not allowed to board our flight and had to book another flight to get to our destinationI have spoken with Just Fly a dozen times and have been told that I would receive a confirmation email and a refund of $It is now November 23, and I still have not received my refund an email confirmation or a refund from Just FlyEvery time I talk to them they give me the run around and tell me they will be refunding the money in five business daysThat was weeks ago
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
I was deported from Israel back to the USABorder Patrol/Turkish Airlines paid for my flight back as I was denied my rights as a customerI was quarantined for more than hours along with my service dog whom was denied to use the restroom outdoors in the European Airports during layoversI would like a refund as Justfly*** blames the airlines and the airlines blame Justfly***
I PURCHASE AIR LINE TICKETS ON 10/WITH JUST FLYI CALLED THEM ON TO SEE IF I CAN CHANG MY FLIGHT AND LEAVE A DAY BEFORE WITCH WOULD OF BEEN THE 1ST OF DEC RETURNING ON THE DEC 4THI WAS INFORMED FROM THE AGENT ON THE PHONE THAT HE WILL HAVE TO CHARGE ME $PER A PERSON TO CHANGE IT SO I THEN GAVE HIM MY CREDIT CARD AND THEY THEN CHARGED ME TO CHANGE THE FLIGHT ONCE THEY TOOK MY MONEY THAT MAN THEN TOLD ME I HAD TO CALL THE INSURANCE COMPANY TO GET REIMBURSE AND REDU MY FLIGHT NOT TO MENTION BEFORE I COULD TELL HIM ANYTHING HE HUNG UP ON MEI THEN CALLED BACK AND WAS INFORMED MY FLIGHT HAS BEEN CANCELED AND I NEED TO CALL THE INSURANCE COMPANY TO GET MY MONEY BACK AND RESCHEDULE MY FLIGHT AT THIS POINT I AM MAD SO I EXPLAIN THE AGENT I NEVER ASKED HIM TO CANCEL MY FLIGHT I TOLD HIM I WANTED TO LEAVE A DAY BEFORE, AND THEN THAT AGENT HUMG UP ON NEVER BOTHER TO CALL ME BACK NOR SEND AN EMAIL,NO I AM VERY UPSET BECAUSE I AM OUT OF PLAN TICKET AND $
In May 2016, I purchased a roundtrip ticket with this company for business class from NYC to JapanThe website clearly notes that exchange and refund is possibleWithin days, I needed to chang the ticket and after lengthy phone exchange, I was told that not only was I not refunded for the flight I no longer needed, but that also there would be an additional fee for rebookingI purchased another ticket and travelled as neededI filed a complaint with Revdex.com, they called back to simply apologizeNow I am trying to book my ticket before it expires in MayThe company cannot find the same fare for businessAfter min on the phone, they tell me (1) the ticket cannot be downgraded for premium economy or economy and (2) that they cannot find a business class seat for $on that airlineTheir solutionCall back tomorrowThis is an outrageous way to cash the money and not give any leeway for travelIt is impossible to speak to anyone with authorityI should be able to use the credi
Horrible company! I booked my ticket online and it was all wrong they stopped in Montreal without noting there would be a stop in MontrealIn Montreal they said I should have a visa which I didn’t Will never use and want compensation
HI I booked a ticket for my family vacation through justfly*** on sep at 12:PMLater, I found that the prices have come down the same night and so I called them to cancel my ticketThey said initially that they will charge me a $cancellation fee; when I insisted that I am cancelling my ticket within a hr time window, they still said that they might not be able to offer a full refund and they charged me a cancellation fee of $for my itineraryMy itinerary was cancelled on Sep at 10:PMHence, I thought of reaching out to you to ask if you can help me out in this caseI would like to know what options I have now in this scenarioI feel I am being deceived and cheated of my consumer rights as I called them within the hr time frame that the DOT (Dept of Transportation) stipulates, but still not getting a full refundI have attached the itinerary for your reference and as you can see, the itinerary is no longer valid as it has been cancelledI beli
User beware I made a flight reservation online with Justfly I had to cancel and within the 24-hour permitted period I submitted a cancelation via their online site following instructions to a t I knew I would be charged $to cancel and agreed to thatI checked the agree box, then the cancelation box I learned days later that they did not cancel the flight, so I could not get a refund Calling to try to rectify this resulted in no progress with agents who spoke broken EnglishTheir cancellation online is fraudulent and misleading Canceling online doesn't work, so don't use their online service for that You have to call
I booked a flight from SFO to LAS and purchased the "Extended Cancellation Policy" thinking that I had hours to before my flight to cancelI learned that this only granted cancellation of hrs from time of bookingI think that is such a wrong service to offer and will confuse many customers with how they advertised the serviceWhy would I intentionally want to pay to cancel within hours? That should be a free service anyways if I did have to cancelI called the support line and was told this is non-refundable feePast reviews showed similar fees being charged that are misleading
I feel as though I have been the target of a terrible scamI purchased online ticket to fly my son home from college during the Thanksgiving holiday weekendThe price quoted by justfly*** was the lowest of available round-trip fairs and involved one-stop flights to and from Cleveland to PhiladelphiaI did not receive a receipt online, and was emailed that I needed to pay a seating fee before they completed the reservation and sent me e-ticketsWhen I paid a separate $seating fee, they sent me my reservation and to my email address and to my shock, they had booked my son on a totally different return flight at 5:amI called them to cancel the tickets, and they told me that given the large amount to time between when I purchased the tickets and my request for cancellation (I could not help this since they never in a timely manner sent me the reservations!), I had to pay $and they would refund my ticket chargesI agreed, but then again, I received and urgent call telling me that they could not charge me for $75, and if I did not take care of this within one hour, that my tickets would not be cancelledAfter more phone calls with them, they agreed to send me a cancellation email, but would not send an email stating that my purchase price was going to be refundedI was just told that the charges would be reversed within 2-days, and that they would send some email to me confirming reversal of charges within hoursThese practices are either totally dishonest, or do not help me get a guarantee that my charges are going to be refundedThis business need to be shut down completely
On January 5th I booked a flight for travel on March 9th days before traveling I needed to cancel my reservation and I called Justfly to speak with a representative about what would happen if I cancelledI was told I could cancel but would need to pay a cancellation fee but I would have a year to use my credit of so I repeated to her saying, "I could rebook a flight by January 5th for travel in March and use my credit?" "Yes" was her responseThat was great for me because I knew I would be traveling at that time so I went ahead and cancelled my reservationI called in November to find out how much credit was owed to meA representative told me In early December before my January 5th deadline I called to book my flight for travel in MarchI was then told I had to FLY by January 5th not rebookI said NO that's not what I was toldEvery time I asked to,speak to a manager or someone who handles complaints I am put on hold and NO
Beware- JustFly is not worth the deal you think you're getting! Horrible customer service! Called JulyFly number to inquire about a billing discrepancy between invoice total they provided via email at booking and what was actually charged to my credit cardMy call was bounced around and spoke to several agents who were each confused, unhelpful, and did not speak English very well; difficult to understand, and the agents would just disconnect the call, multiple times! Very frustratingApparently, JustFly only accepts emails for any billing issuesIn addition, when booking, the website contains hidden charges for seat selectionRegular seats, not upgraded extra leg room options, just the function of choosing your seats! This appeared as an extra charge after the fact on my credit cardThey refused to refund this fee after I asked for seat assignment to be removedThey claim the fee is non-refundable however, they never tell you it's an extra charge in the first place! Avoid Justfl*** and book direct with the airlines
This company is quite possibly the biggest SCAM going!!!!! Don’t let their cheap prices reel you inI regret my decision not to book directly with the Airlines myselfI booked four tickets to go skiing in Deer Valley and their prices seemed great and competitiveWhen I received the email confirmation my husband’s name was spelled incorrectlyThey had reviewed the spelling of all of the names with me to approve themMy husband’s name was spelled completely different than what I approved.When I called them to fix this I was transferred three times and spent two hours on the phoneI was told I would have to pay $to change the ticketI argued with them and told them that it was not my fault but rather their error and I should not be expected to pay anythingThey said their staff is well trained and it wasn’t their mistakeI was then told they could lower the fee down to $When I called both JetBlue & American Airlines they told me there should be no fee whatsoeverThe next day I called back again and spent another two hours on the phone and they kept telling me they couldn’t get through to the airlines to change it but they would do it once they could get through to themI was actually in tears because they were telling me after two hours on the phone that there must be a poor connection and that they couldn’t hear me and would have to end the callThey said they were unable to divulge where their business wasI believe it’s IndiaThis company should be ashamed of how they do businessI’ve also been charged an unexplained fee for $after our phone conversationsHorrible experience that gives the Airlines a bad name! Stay away!!
Wish I would've read the Revdex.com reviews before I booked my flight! Justfly*** is a joke! *** Airlines changed my flight itinerary that didn't work with my travel plans so I called justfly to cancel my flight and get a refundThe total refund request was $After multiple calls (and a ton of wasted minutes on hold), I was told by the Reservation Dept my refund request would be submitted and I'd get a confirmation call within hrsThe next day I received a voicemail to call the Reservation DeptI didThey said I would get a refund of $in 6-weeksI asked about the remaining charges that covered insurance and seat request fees and was told I would need to speak to the Customer Service DeptAfter a min hold, they disconnected the callI called the Reservation Dept back, was told I need to speak to Customer Svc and was transferredThis time I got to a rep and was told I need to speak to Reservation DeptI got the Reservation Dept and was told I need to speak to Customer SvcI was fed up! This company needs to get their s
t togetherI gave upI was furious & ended the callA total of about an hour and a half has been wasted trying to deal with them! I urge everybody that is considering using just fly*** to know they are crooks! Don't waste your time or money!
ABSOLUTELY HORRIBLE!!! I booked a flight through justfly within the last month I received an email pertaining to my specific booking # being told that my flight is now available for $less then what I paid and to call for details on how to save I called and spoke with people, all of which whom hung up on me because they responded maam the price is the price there is no changes but couldn't explain to me why I received that email Each one hung up on me after I requested a supervisor The 8th time I called I received a rep that put me on hold for over an hour to speak with a supervisor to then disconnect the call!!! I will never use this company again and I don't recommend anyone to use them Not only will they never match a price, they will never follow through on there own word or promise/advertisement and they have the worst customer service I have ever dealt with
I booked a round trip flight with just fly and then when it came to change my flight for the return flight, I was charged a fee that I did not agree toI was kept from taking my redturn flight as agreed upon and then just fly has refused to offer a refundI was charged for a round trip flight and I was not allowed to take my return flight as I booked it
I made two flight reservations for my girlfriend and I.*** was the representative that made the reservationsAfter giving all information, *** repeated everything as a confirmation before submittingMy girlfriends name was spelled out twice to me correctlyUpon receiving flight itenirary I noticed that her name was misspelled which prompt me to immediately call no more than minutes laterI was placed on hold for an hour to be told by supervisor*** that I need to cancel the reservation ($fee) and rebookThis option was beyond lower than customer service standards *** then stated she will contact airline to see if they can correct the one letter they messed up onShe promised to give me a call in an hourhours and minutes pass by (now 2:30am) , I then call back and have supervisor*** tell me she needs my girlfriend to give her permission to speak to meThis was a graduation gift to my girlfriend, so she has no idea about the flight and on top of that we
Airline agreed to refund taxes and fees which were more than half the cost but Justfly refused to process it for no reason other than they do not want toDo not book through themYou'll be on hold for hours struggling to understand the person