On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as *** *** plus seatingWhen we picked our seats on the justfly website, we picked our seats within this *** *** plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and *** airlinesJust fly continued to reassure me after multiple phone calls between them and *** Airlines that we are still in the comfort plus seating section*** Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
Booked a ticket online going to Zambia,the cheapest flight available required that I pass through Toronto Canada upon trying to check in at the airport I was informed that I needed a green card or Visa for me to pass through Canada which I didn't have.I called the travel agency to inform them about my ordeal and inquire if the could book me on a flight which does not require me to pass through Canada or refund me the money and deduct the cancellation feei was made to wait for over an hour at the Airport as they tried to resolve the issue.The cancellation fee on the web site states $but the told me they would charge $500.The ticket cost me $and they are demanding more than half of thatthey requested me to call again when am ready but when I called after an hour was told that I had forfeited my entire amount and I would have to start all over from scratch to buy another one
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
I've booked the airline tickets on *** via JustFly.com travel booking site and unfortunately I am not able to use this reservation due to emergency medical procedure (I just had a knee surgery and unable to travel for the next few weeks at least)I've contacted JusfFly.com and submitted the note from my surgeon confirming the situation and asked either to refund (preferably) or rebook the flight - after numerous counter-productive conversation with very unhelpful agents they told me the fee to exchange the ticket will be $but even more importantly they quoted completely unreasonable airfare for the new flights because "there are no tickets for the dates I requested"I called *** directly and they confirmed there are plenty of tickets for the dates I requested and the airfare is the same or cheaper (!) than my original ticket, however they can't change the ticket since it locked by the agency I purchased it fromI did call again JustFly.com and have received the same
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
On 05/24/2017, I tried to book tickets for group of people to flight round trip from Los Angeles to Cancun and go back, depart on 7/4/and return 7/9/Because the group is big, I couldn't book at a time, I have to break into groups of people eachAfter I finished booking for the 1st group (United airline and Alaska airline), I continued to book for the 2nd group with same airlines but it showed the notice like "sorry, your tickets are not available anymore...please try again...."I kept searching and searching, filled out the information many many times but at the end , it always showed the message of tickets not availableFinally, I booked with other airlines company (through *** too) which I had to pay higher priceWhen I received my credit card statement, I saw they charged me for the booking which didn't go throughI tried to contact them twice, I talked to the customer service agent name Julius and Michael in hours that the transaction didn't go thr
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
I want to dispute charges and obtain my refund from Justfly*** On February 8, 2016, I purchased tickets for a flight from DC to Munich and return from Frankfurt to DC for $The flights were leaving DC on September 27th and returning October 11thI had to change the end date because our travel plans had changedOn June 17th, after a two hour discussion with Denise from Justfly, we ended up cancelling the flightDenise from Justfly said they would cancel the flight and charge me $fee for justfly and I would get reimbursed $-the amount for my flight less $cancellation fee for IcelandairDenise said I would be credited the amount of $within 6-weeksJust fly wasted no time charging the $fee on June 20thJustfly didn’t cancel my flight until July 4th, cancellation 004-618-After calling them several times, they said I would get my refund 6-weeks after July 4th, meaning by September 4thI called them September 3rd and they said they already sen
I bought an airplane ticket which was 132$ I decided to change the date they charged me 75$ penalty and gave me credit of 132$ to buy a new ticket through their website which seemed good to me when I wanted to buy a new ticket with their credit they give me price of 500$ if I want to buy a new ticket independently it gives me the price of 132$ I called their manager she told me you have agreed to receive credit if I were you I wouldn use the credit and buy a new ticket if I hadnt canceled the ticket and just didnt show up and buy a new ticket it would have been cheaper I canceled the ticket caz I just felt responsible caz though someone might need this ticket at that time This completely seems scam
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
I would give Justfly stars if I couldThey don't deserve starThis company is a HUGE SCAMI booked a flight for my study abroad program and I had to cancel it because I had to push back the datesAnyways I was suppose to get a $refundThats what the website saidWELL when I canceled the flight they ended up charging my card dollars and when I called the customer service to see what the f* they were doing they literally talked in circles and were trying to tell me that I got a $dollar refund BUT they charge $to cancel??? SeriouslyI tried to talk to the manager because that it absurd and doesn't even make senseIt is also different from the amount on the receipt they emailed me right after I canceledI was on hold for so long I just ended the call because I don't have more than an hour of my busy schedule to be put on holdAnyways, I still have a charge of $dollars on my bank account for no reasonEven if they have a canceling fee (which I was not aware of and your website does a HORRIBLE job of pointing that out) I should have $in my account $(refund)-$(canceling fee)= $which is what it shows on my receipt Justfly emailed meThe receipt literally shows I should have $put INTO my accountBUT I still have $dollars missing from my bank accountThis is ridiculous your company is a huge fraud I will never ever book any flights with your company ever again
On March 7th I purchased two round-trip airline tickets from Grand Rapids Michigan to Honolulu HawaiiWe opted for the upgraded seats titled premium economy on justfly websiteThis cost $per person each wayWe also paid another $to be able to pick our seats within the upgraded sectionThe premium economy upgrade is advertised as *** *** plus seatingWhen we picked our seats on the justfly website, we picked our seats within this *** *** plus sectionI received an email confirmation with the above selection and was satisfiedMay 17th we received an email that our flight information changed and we are now seated in the economy sectionUpon being aware of this change, I contacted justfly and *** airlinesJust fly continued to reassure me after multiple phone calls between them and *** Airlines that we are still in the comfort plus seating section*** Airlines stated we were never assigned to comfort Plus always were assigned to an economy seatMan
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
I went to the website to change the flight dates, the website advertise a 301$ fee for change in flight, I try to book it online but am unable towhen I proceed to call the customer service line for assistance its a bate and switch, they hike the price to $500+ and the reasoning for this is that they have to manually book the flightonline it states that the change of date fee is 301$ for any flight, but when you call its another storyI am being scammed out of more money , I have paid 3100$ for this flight, and now they want to charge me almost the full price of flightI did purchase a flight protection/insurance and I find out this purchase too was a wasteit doesn't insure my flight not even a pennyI want the company to honor its pricing that is advertised, an help me change my flight date for $per passenger as it is stated on their website
Price advertised was $for a flight and it specifically said to call and reserve before midnightI called at am and the cost of the flight was 3-5X the advertised price
My card was manually charged by a representative without consentI made contact with the company after realizing approximately two weeks later my card was charged for a flight that I did not book and was told an investigation would take placeThe investigation was to take up to business days as they needed to review the recording of the call made fun their rep to myself and whether or not consent was actually givenA follow up was never received and I’m now contacting regarding the investigation (2/3months later)Now I’m being told there was no investigation and they don’t have the call and nothing can be done
In Regards to original complaint number ***$refund for the improper booking of a three tickets on economy flight when booked on Justfly*** as a economy plusThe Justfly*** booking ***I subsequently cancelled and rebooked the flight with the customer representative and was told in writing that I would recieve a check in 6-weeks to process the $in ticket cancellation fees charged by British Airways due to the mistake by Justfly***I was told by JustFly*** in a letter on 10/24/the following exact words"Good Day, Thank you for your messageAs discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refun in process and you should be receiving the funds within 6-weeksThere is no action required on our part, so we consider this file resolved on our endShould you have any additional questions, please do not hesitate to contact our Support CenterRegards, Customer Care Team
Booked a ticket online going to Zambia,the cheapest flight available required that I pass through Toronto Canada upon trying to check in at the airport I was informed that I needed a green card or Visa for me to pass through Canada which I didn't have.I called the travel agency to inform them about my ordeal and inquire if the could book me on a flight which does not require me to pass through Canada or refund me the money and deduct the cancellation feei was made to wait for over an hour at the Airport as they tried to resolve the issue.The cancellation fee on the web site states $but the told me they would charge $500.The ticket cost me $and they are demanding more than half of thatthey requested me to call again when am ready but when I called after an hour was told that I had forfeited my entire amount and I would have to start all over from scratch to buy another one
On 12/18/16, my wife and I booked China Southern tickets through Justfly***The cost for each ticket is $Total cost for the two was $When a work conflict came about, I called justfly*** * *** to re-schedule the outgoing flightThe customer service rep informed me that it was possible to re-schedule both tickets for days later for ~$I thought this was exorbitant, being that the cost of a one way (/ 2) was only $With this being the case, I told him to speak with a manager and see if he could reduce the costHe said he'd need to call back within "2-hours"I told him that's fineNever received a call backThe following week (today), I called againafter being on the line for min, the rep informed me that it was now $per ticket to make the adjustmentI told her, in that case, I'd like to simply cancel the outbound ticket(thinking back to the value of only $286.81)She said we could not cancel one-wayI f
To whom it may concern, I'm a first time user on your website and purchased business class tickets for May 11th through May 27th on Norwegian Air from LAX to LGW and returnI contacted your customer service department on February 13th asking to speak with a supervisor, I was then transferred to a gentlemen by the name of Lloyd asking him for a refund and he stated I can only give you flight credit for a future flightI then asked how is this procedure or policy in practice? Basically your guaranteeing I'll be still alive at time of use or your operation will still be in business, how is that justified? Sincerely, Jack ***
I purchased a plane ticket from the above referenced company, but they were only able to confirm partial itineraryOver a month later and over calls placed with the company (I kept a record), they have been unable to not only confirm my full itinerary, but also provide a legitimate alternativeObviously I did not get what I paid for and I requested a refundThey started placing me on extended hold times and started giving me a run-around, stating various reasons why they are not refunding the moneyThey would blame it on the airlines, miscommunication, etcA quick call to the airline in question helped me understand that they are providing me with wrong information and they are not even a partner to that airlineUp to this date I have neither a legitimate ticket that I paid for, nor a refund so I can purchase another ticketTo be accurate, I purchased tickets, not one
I Purchased Tickets threw them and I needed to change my return dateThey told me that they could not change my return date, Unless I wanted to forfeit the money from the regional Ticket and purchase a new ticketI did call the Airline, to make sure that on the day I want to return that there were seats available, and they said yes
I've booked the airline tickets on *** via JustFly.com travel booking site and unfortunately I am not able to use this reservation due to emergency medical procedure (I just had a knee surgery and unable to travel for the next few weeks at least)I've contacted JusfFly.com and submitted the note from my surgeon confirming the situation and asked either to refund (preferably) or rebook the flight - after numerous counter-productive conversation with very unhelpful agents they told me the fee to exchange the ticket will be $but even more importantly they quoted completely unreasonable airfare for the new flights because "there are no tickets for the dates I requested"I called *** directly and they confirmed there are plenty of tickets for the dates I requested and the airfare is the same or cheaper (!) than my original ticket, however they can't change the ticket since it locked by the agency I purchased it fromI did call again JustFly.com and have received the same
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
On 05/24/2017, I tried to book tickets for group of people to flight round trip from Los Angeles to Cancun and go back, depart on 7/4/and return 7/9/Because the group is big, I couldn't book at a time, I have to break into groups of people eachAfter I finished booking for the 1st group (United airline and Alaska airline), I continued to book for the 2nd group with same airlines but it showed the notice like "sorry, your tickets are not available anymore...please try again...."I kept searching and searching, filled out the information many many times but at the end , it always showed the message of tickets not availableFinally, I booked with other airlines company (through *** too) which I had to pay higher priceWhen I received my credit card statement, I saw they charged me for the booking which didn't go throughI tried to contact them twice, I talked to the customer service agent name Julius and Michael in hours that the transaction didn't go thr
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
I want to dispute charges and obtain my refund from Justfly*** On February 8, 2016, I purchased tickets for a flight from DC to Munich and return from Frankfurt to DC for $The flights were leaving DC on September 27th and returning October 11thI had to change the end date because our travel plans had changedOn June 17th, after a two hour discussion with Denise from Justfly, we ended up cancelling the flightDenise from Justfly said they would cancel the flight and charge me $fee for justfly and I would get reimbursed $-the amount for my flight less $cancellation fee for IcelandairDenise said I would be credited the amount of $within 6-weeksJust fly wasted no time charging the $fee on June 20thJustfly didn’t cancel my flight until July 4th, cancellation 004-618-After calling them several times, they said I would get my refund 6-weeks after July 4th, meaning by September 4thI called them September 3rd and they said they already sen
I bought an airplane ticket which was 132$ I decided to change the date they charged me 75$ penalty and gave me credit of 132$ to buy a new ticket through their website which seemed good to me when I wanted to buy a new ticket with their credit they give me price of 500$ if I want to buy a new ticket independently it gives me the price of 132$ I called their manager she told me you have agreed to receive credit if I were you I wouldn use the credit and buy a new ticket if I hadnt canceled the ticket and just didnt show up and buy a new ticket it would have been cheaper I canceled the ticket caz I just felt responsible caz though someone might need this ticket at that time This completely seems scam
I purchased an airline ticket through justfly***I knew I might need to cancel the ticket so I purchased the extended cancellation policyWhen I called to cancel several days before my flight thinking I had up to 24hours before I was told the policy was only for hours after the initial purchaseI feel the wording was misleading and intentionally vague to cause travelers to pay the extra money for a cancellation policy that does not actually allow you to cancel your flightHad I have known I would not have purchased the ticket through the web site
Very poor customer serviceI called to have my TSA precheck number added to my flight, and after being placed on hold for an extensive time I was told the number had been addedI checked with the airline directly to confirm, and learned the airline doesn't even accept TSA precheck at this timeThey're scam artists
I would give Justfly stars if I couldThey don't deserve starThis company is a HUGE SCAMI booked a flight for my study abroad program and I had to cancel it because I had to push back the datesAnyways I was suppose to get a $refundThats what the website saidWELL when I canceled the flight they ended up charging my card dollars and when I called the customer service to see what the f
* they were doing they literally talked in circles and were trying to tell me that I got a $dollar refund BUT they charge $to cancel??? SeriouslyI tried to talk to the manager because that it absurd and doesn't even make senseIt is also different from the amount on the receipt they emailed me right after I canceledI was on hold for so long I just ended the call because I don't have more than an hour of my busy schedule to be put on holdAnyways, I still have a charge of $dollars on my bank account for no reasonEven if they have a canceling fee (which I was not aware of and your website does a HORRIBLE job of pointing that out) I should have $in my account $(refund)-$(canceling fee)= $which is what it shows on my receipt Justfly emailed meThe receipt literally shows I should have $put INTO my accountBUT I still have $dollars missing from my bank accountThis is ridiculous your company is a huge fraud I will never ever book any flights with your company ever again