I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
I had an ex boyfriend that used my credit card to purchase these flights on my cardi have been sick for several months and going through an abusive relationship that I luckily was able to escape fromwhen I checked my card balance and saw the charge I know it was not what I agreed oni saw my ex boyfriend also got his ticket on my accounti called Just fly customer service and I was not able to reach a resolutionI tried to explain to them that *** *** booked his own ticket onto my account and its not rightThis is fraud! I was tooken advantage of by *** *** he put multiple charges onto my accounti am asking Just Fly to please work with me and refund me for this chargeHe took advantage of me and used my card for unauthorized transactions and booked his own ticket onto my account, I did not realize he booked his ticket onto my credit cardi am asking "JustFly" to please refund me for this unauthorized transaction from*** ***The Itinerary number is ***
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi
I accidentally booked my flight from BUR-NYC for the wrong date (I got mixed up with red-eye flight dates)I called two days later panicked and and was told that they would allow me to cancel flight for $(she lowered it from $75) and that I can get credit to book the much cheaper flight the day beforeI asked her to book it over the phone before the price increasesShe apologized and informed me I have to wait hoursShe did not mention anything about fees involves with this new bookingWhen I called back in hours, I was told I can only book the same destination and departureThis was one piece of information that was not presented during my phone conversation, but because she was kind enough to lower my cancellation fee, I thought to myself, I'll let this one goHowever, when I went to book the flight again, I realized they are charging me $in fees, on top of the $I was charged for cancellation, on top of the $I paid for the original flightThat is a total of $in fees to use a $creditWhen I called back to tell them that this flight they advertise as $on the website shows up as $383, I was told "Well, of course, they must have told you there are rebooking fees." NoNo they did notI am so confused as to why none of these things were communicated with meHow do you charge me a cancellation fee and then a rebooking fee when both were given as options in your telephone pitch? She told me: "You can either cancel the flight for $and get credit, or change the date for $225, your best option would be to cancel the flight and book a new flight." Not once did she tell me I cannot book a regular flight on their website, that I have to book through a different link with different pricesShe simply said you can book the flight in hours with the credit from this flightI even told her, "There's a flight for $I want to book with my credits, can you do that?"That was her first opportunity to tell me that I might as well just buy the flight now, because my credits won't cover anythingBut she didn'tInstead she said: "You must wait hours to use the credits, and yes the flights may go up." The fees I was being charged to book from the "special rebooking website" equal the same amount as the credits I was given, so what credits was she talking about? One would assume that flight credit is used toward any flight advertised on your websiteIt was wrong of me to believe that the representatives would not withhold such important information before advising me to cancel my flightThen again, it was very obvious that the outsourced representatives were provided a script that they would not deviate fromI could have paid less had I paid *** *** take over the account*** *** charges $150, and if the flight you are changing to is cheaper, they will credit you that amountI could have paid less just paying the flight change feeIt would have also been cheaper to just not show up to my flight, rather than pay to cancel this and not be able to use the creditMost importantly, had I not been deceived, and had I been given the actual facts of what cancelling my flight would entail, I would have kept my original flightI would never have thrown away this type of money for a one day differenceI realize that there are always fees involved with all airlines and travel agencies, that's fairHowever, not a single person I spoke with was forthcoming about the actual consequences of what I was advised to doDo I need to read every single word on your entire website incase a representative is lying to me? I should be able to trust your word when calling these customer service representativesTo add insult to injury I wrote a long Email, detailing my complaint, and received a generic Email stating I must urgently call them for a time sensitive matterI called thinking maybe they wanted to make things rightI was wrongA customer service representative told me, "We Emailed you to say you must pay the fees when rebooking." Thanks
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
Long story short, I was on the phone with different Justfly representatives for over an hour regarding $refund on Jan 12thI have emails and screenshots that proves that Justfly is responsible for the refundThey kept on repeating the samething without making sense or trying to understand what is an actual issueAt the end of the long consersation with one of the supervisor, Val, he verbally promissed me that he would issue the refund and it'll take about days to be processedI asked him to email me the refund receipt and he did send me an email right awayWhen I opened the email, it was the original purchase receipt, not the refund receiptI waited for the refund for a week anyways which never happenedI called Justfly today to make sure that the refund is issuedThey told me that they can't issue the refundIt went back to point I ended up talking to another supervisor and telling me the samething over and overThey wouldn't explain why they promised me that they
My Stepfather just had triple bypass surgeryHim and my mother need to cancel a flight and paid for insurance through the justly.com websiteMy stepfather is in the hospital, so I called justly for him and they said that I had to pay $to cancel the flightI cannot believe that they say I have to pay more, especially since they have insurance
This company had failed to send the e-ticket despite several requests on my partAt this point I don’t if I have a legitimate reservation or not, but they have already taken the money for the ticket from my account
On August 26, 2016, I purchased two airline tickets to London from Justfly***, one for daughter (*** ** ***-one way) and one for me (*** *** Sr.-Roundtrip)The cost of my daughter's ticket was $(American Airline eticket #: ***) and the cost for my ticket was $(American Airline eticket ***)The flights were leaving from Cincinnati, OH airport on 8/On the morning of the 8/31, I became ill, and because of the illness, I was delayed in arriving to the airportThe flight was leaving at 7:20am, we arrived at the airport at 6:45am, and was told that we could not board the plane, because we were not there an hour before handI called Justfly***, told them my situation, and they proceeded to book us on another flight for an additional $(this call took place at 8:30am), so I gave them my credit card to pay for itAbout 3pm that same afternoon, I get a call/voicemail stating that they can not book me another flight and my mone
After experiencing their nightmare service and then seeing through several review websites includeing the Revdex.com, I am amazed this company has not been shut down My wife had to cancel her flight and we accepted that we had to pay a $cancellation fee and would only receive credit rather than a refund When we tried to book a new flight using the credit, the site would not allow us to use the credit at its stated value for the fare that it had advertised I received the run around from their incompetent customer service for nearly an hour, being transferred several times to different people and then they eventually hung up on me At that point I called my credit card company to report their business as a fraud and directed them not to honor any of the charges This company has such terrible business practices it should be considered a fraudulant business The number of negative reviews of this company is astounding and I'm surprised they haven't been shut down by the *** yet
I tried calling these people to resolve a customer service failure on their part which has cost me a few hundred dollarsI was on hold for over an hour, and they never answered, much less rectify their faultPerhaps they were asleep? Or maybe they forgot how to answer a phone? Extremely incompetent! Avoid these people like you would the plague!
My wife and I are coming into Amsterdam on a *** *** cruiseWe arrive in Amsterdam on August However when I booked the reservation through Justfly.com, I booked it for August for a price of $That included an extended cancellation policy of $There was no explanation of what that coveredI contacted justfly.com to change the return legI was told that that there would be a rebooking charge of $per person for justfly.com and a rebooking charge for *** for $person, plus any difference in amount of the ticketWhen I asked them what the total change fee would be justfly.com said that it would be $4,I looked at *** and found that there was no change in the ticket priceI was expecting the $charge, but not the additional $4,I tried to find out on justfly.com web site what the rebooking policy was and what the rebooking protection was and could not find anythingThis is unconscionable and bad faithI was willing to pay a
I had an ex boyfriend that used my credit card to purchase these flights on my cardi have been sick for several months and going through an abusive relationship that I luckily was able to escape fromwhen I checked my card balance and saw the charge I know it was not what I agreed oni saw my ex boyfriend also got his ticket on my accounti called Just fly customer service and I was not able to reach a resolutionI tried to explain to them that *** *** booked his own ticket onto my account and its not rightThis is fraud! I was tooken advantage of by *** *** he put multiple charges onto my accounti am asking Just Fly to please work with me and refund me for this chargeHe took advantage of me and used my card for unauthorized transactions and booked his own ticket onto my account, I did not realize he booked his ticket onto my credit cardi am asking "JustFly" to please refund me for this unauthorized transaction from*** ***The Itinerary number is ***
I recently booked a trip with justfly*** which resulted in getting an email stating that my payment did not go through and that I needed to make a new payment in order for my flight reservation to remain takenAs I entered my payment information again, I notoced the next day that I was billed twice for the same flightI've called customer service over times about this matter and they were not helpful at allThey asked me to send them a billing statement showing my double charge which I did the very next hourThey assured me that they would handle this matter in the next hour after receiving my statement and would email me back however they did notI had to call customer service again and ask them to manually check my email and see the statement I sent themThey proceeded to tell me that they will file an investigation and refund me in weeksThis is unacceptable! As a result of this I was unable to pay my mortgage because they have yet to refund me the double charge and now
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
Part of my flight was cancelled on 7/1/I have called Justfly times already and they have told me they are working with British Airway to get a refund for that part of my flight, but I haven't received the refund yet or gotten any progress with themThey will not provide me with anything in writing
I booked a flight on just fly*** on Thursday August 23rd booking * ***I went through the whole booking process, I added the insurance to my booking which brought the total balance to $the price was lower before I added the insuranceThen when I got my confirmation emails the insurance was not added to my booking & my middle name was moved next to my first nameAs soon as I noticed it the very same day, I called & spoke to Jhud employee *** who had a very strong accent that I could barely understandI explained what had happen & was told by Jhud that its their policy they cant move my middle name to where it goes unless I pay a cancellation fee of $I refused to do that because as I explained I know how my name is on my passport ( this is not my first time flying) and that it should be correctedThe agent told me it couldnt be done & if I didnt change it I wouldnt be able to flyI asked for a supervisor I was placed on hold like or time
My wife and I made a reservation for an international flight (business class) through justfly***The airline cancelled one leg of our flight and informed us that if we wanted we could cancel the tickets and get a full refund through justfly***We immeidtaely called justfly to cancel the tickets and get a full-refund and they said that yes we will get a full refund but they need approval from Turkish AirlinesIt been days now and justfly refuses to cancel our ticket and give us a refund at the exuse that Turkish Airlines has to approve thisThey said this every single day that they need approval from Turkish AirlinesWe contacted Turkish Airlines and they immediately responded to us in writing saying there is no approval needed and that justfly should cancel our ticket immediately and refund us the full-amount right awayWhen we called justfly and sent them that email from Turkish Airlines with the approval, now they are changing the story to say that there are other confident
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
I booked a flight from justfly, but within hours I had an emergency and cancelled my reservation, jetblue had no problem with giving back my money and justfly charged me this information wasn't on there website,, they either keep you on hold forever and don't respond to your emails, Thank you for your time, Eric Corbin
I purchased a ticket on justfly*** *** *** on June 30th at 9:30AM EST for a flight on July 7thI tried to cancel the ticket at 2PM EST, but was told I would be subject to a feeThis seems to be in conflict with US DOT regulation CFR 259.5(b)(4), which states that airlines must allow customers to cancel or change flights within hours without feeThis fee is surprising (and contrary to regulations) and was not clear at booking that they would not follow that regulation (followed by every other online booking business to my knowledge)
They were unable to make a change to my flight due to "we are unable to obtain a price for the flight you wish to change it toBut they were unable to change it for ANY other flight on ANY other dayThey also quoted $for the change fee, where their website says it would be $
On November 27, I purchased tickets from LAX to Lihue for March 28, - April 4, total $I called back and cancel the purchaseI had agree to pay $to cancelThe agent told me I had a travel credit of $that I can used for future purchaseThey said the purchase must be made by November 27, with the same destinationI told them that is fineA few weeks later when I was ready to move forward with the purchase, I called and spoke with an agentI told him I want to purchase tickets to LAX to Lihue and I got a fare alert for $per ticketHe enter my information and when he was ready to take down my credit card information, I told him I have a travel credit of $Once I told him about the travel credit, he transfer me to a different department that deals with customer with travel creditWhen I spoke to the new agent and provide her with the same information/destination/flight numberThe fare for the similar flight was $minus travel credi