Glencara

I ordered a ring for my daughter for Christmas and got a shipping confirmation on 12//19. They said it would take the most, 9 business days to get the ring. It is 12//19 and I have not received anything yet. I tried calling and they never would answer the phone and only offered the option to send an email. Very poor customer service. I have emailed 3 times and noted "URGENT" in the subject line as they instructed for a quick response. I have heard nothing from them and have no way to track the package or touch base with them to see what is going on with my order. Very poor customer service and I was charge for merchandise that I have not received and was counting on for Christmas

Ordered Rose Gold Claddagh ring online 4//19 and told it has been shipped. Told 4 to 10 business days.

Have called and emailed with no reply. Want goods shipped or contact as to status.

I sent merchandise back for exchange, no response to texts or emails for over 2 weeks. I’ve tried calling, texting, e mails. They sent me the wrong item, I was direct texting with a sales rep. And as soon as I notified her that the merchandise was in the mail for exchange, all communication stopped. I placed the order November 21, 2019, with no merchandise or communication. The phone number they give, refers you back to the e mail address, where they assure you that someone will contact you within 24 hours; to date no response. The package I sent back was received and signed for. I do believe this is a scam company; they purposely send the wrong merchandise and convince you to return and they keep merchandise and your money. I would like this company investigated; and either merchandise sent or money back.

I placed an order for 3 items in October , 2019 and have yet to receive them. I have had several conversations with a " Maria" via their chat/email function and received various excuses and apologies, primarily that the ring in my order was incorrectly designed and had to be reproduced. This was in early November, 2019. Items were supposed to be 2 weeks or less in delivery. After several other chats/emails with "Maria" apologizing for delay and offering 10% discount I still have not received product. Last week, Dec *, 2019 was last contact where I was assured product was shipping that day (although chat was at night). I asked for overnight shipping since such long delay and was told by Maria due to location of their company overnight was not an option and they used *** who did not do weekends which is a crock as I've received *** delivery on Saturdays. I did receive the 10% compensation via PayPal last week, when I threatened to report site for fraudulent transactions and report as fraud via PayPal credit, since that's how I paid. I ordered 3 items, total $163. I've reported through PayPal as well hoping transaction covered under refund/recovery policy as I paid via credit. I wish I'd checked Revdex.com first before ordering. There are many online reviews that are mixed - from 5 stars to 1 with complaints similar to mine. I am thankful I paid by credit so I have fraudulent option. Also they list your purchases as clothing on the invoice when it's Jewelry. Shame on me I guess for not researching thoroughly enough and I hope I can retrieve my money. This company should be investigated and removed from business as a fraudulent business. They keep telling me they are not scam artists and are a small family owned business with authentic Irish jewelry. Blarney!!!

First off the address my purchase was made from was a Wilmington Delaware address.
Glencara
***
I had ordered a men's and women's ring set the beginning of October, paid the extra money to have it sent 2 day shipping, only for the men's ring to be "delayed" and only to receive the ladies ring after the stated 2 day shipping.

I then complained about not receiving the men's ring, to have Katie state that Glencara will refund me 10% for my trouble, and they would send out my replacement ladies ring ( too small) right away.

It is now December and I never received the 10% refund or the men's ring, and the replacement ladies ring was the wrong ring. I have sent the replacement back.

I have sent several emails explicitly stating that I want a refund and that I am completely dissatisfied with the service I have received.

I had ordered a ring Dec *,2019 for my boyfriend to give as a christmas gift. Dec *** I recieved an email saying it has been shipped. The payment has been taken out of my account, but no delivery as promised! I have tried calling the company, but got a recording to send an email, I have sent a few emails now and got no response! I would either like the item I purchased or a complete refund!

I ordered two rings from this company for a total of $250.00 in paid out funds. They keep dodging my requests for shipping information, with endless excuses. whenever I email, the respondents are always the same two people. Agent Katie and Manager Marie who keep giving me the constant run around to no conclusion. I feel like a kitten in an empty room chasing a bouncing ball that a deaf-mute has control of .the ball and has no clue as to whats its job is. When will they actually tell the truth???

I ordered my wedding rings from here, they did not show up on time. Customer service does not get back to me. I still don't have my rings which were ordered on Nov. *** Tracking number says a label was made in Wilmington DE. on Nov *** and still nothing. The 20% refund I was offered for my trouble still hasn't been sent and I had to get married without my rings.... EXTREMELY UNHAPPY WITH THIS COMPANY

I ordered a necklace from this vendor on Oct. *** using PayPal because I never purchased anything from this website before and I know PayPal doesn't pay the vendor until the item is listed as shipped. On October ***, the item listed as shipped and I immediately got an email from the vendor that the item was out of stock and listed as shipped in error. They told me my item would ship on 10..2019. On 10..2019 I emailed them to confirm my necklace would ship on 10..2019 and was told that my item once again was going to be delayed until the week of 10..2019, but it would definitely go out that week. I inquired again via email around the middle of the week and was told by Maria that my item would definitely go out by the end of the week. I have emailed them again earlier this week and was told that the manager, Maria, was called out of the office unexpectedly and she would get back to me when she returned. I have sent 2 emails since getting that email asking when she was going to return and requesting a refund, I have not heard back from them. I submitted a dispute through PayPal, and now I am submitting this complaint because no one should be taken advantage of this way. After reading other reviews, I'm not the only one experiencing this problem.

Revdex.com:At this time, I have not been contacted by Glencara regarding complaint ID [redacted] Sincerely, [redacted] ***

I ordered a ring in July, 2019 for my granddaughter which was too small. I returned it to the address in Wilmington, DE the same day and requested a reordered ring in size 7 with December birthstone. I still have not received the reordered ring nor have I received a refund which I did request. I have been getting a lot of promises for a new ring, but nothing has been sent to me. Now I do not even get a response to my emails to customer service.

I ordered the pendant on Aug. 12 to show my Irish heritage, and they said that they’ll ship and it’ll deliver within a week, then another week, and then another week. Time and time again they said that it’ll be delivered to me, but the said it’s of quality control. It’s like they’re lying to me, which lead me to disappointment. I guess they like to rip off customers, especially customers like me. And then a few weeks later, on Sep. 12, I finally got it, only to find out that it’s very thin and pointy, which can poke at my chest. I regret buying a pendant from them. If anything, I’d give it 0/5 stars. And their email response is so slow, that I had to wait 3 to 4 days for them to respond when they said that they’ll respond within 24 hrs. How hard is it to respond to the customers’ emails? I finally got my money back for a full refund. Smh I’ll never shop from them again, only I’ll shop elsewhere such as ***, ***, or ***.

I ordered a ring on August ***. The website stated it would ship by 8/. Then I received an email stating the ring would ship 9/*. I emailed quite a few times to complain as this is a 50th anniversary gift for my mom from my dad. It takes forever for them to reply, and they told me the website was incorrect and they would fix it. They fixed it and told me it always stated 9/and told me to check. Of course it said it then because they fixed it! I have been told several times I would get 10% off for my trouble and they keep asking if I want the discount. Even after stating I wanted it, they keep asking. 9/comes and I get an email that it will not ship until the end of the week! My parents anniversary is Friday! I stated several times I needed it before Friday. I can't get through on the phone and customer service is not helping me. I don't want their anniversary to be ruined!

I ordered a ring the beginning of July. I received an email that it had been marked shipped but that the ring was actually sold out and needed to be made. I was given a date of July *** That came and went. I inquired again and was told it was stuck in “quality control” and would be shipping by July . It is now August *** with no idea where the ring is. I am VERY upset as this ring was intended as a gift for my boyfriend to be given to him next week on our trip abroad. Had I thought to look up the info on this company prior to ordering, I never would have ordered from them. I have requested my money back and am still waiting to hear. I’m a single mom trying to keep my head above water so money I spend like this isn’t taken lightly. I want my money back.

Website advertised 2 day priority shipping with a guaranteed arrival date. We were charged 8.99 for priority shipping that never arrived. Seller was contacted on Wednesday and the website promises 24 hr response which it has not replied. There are no tracking numbers nor proof of shipping of the product yet they took payment.

I ordered a claddagh ring about a month ago and I have still not recieved it. They state there has been a delay in the quality control process. They gave me a shipment date of July *** and I have still not received it.

I first had issues purchasing the ring that I had bought, which I had originally received my confirmation number on May *** and shipping confirmation on May ***. I then received an email from them that they actually had never had the product in stock and that they had accidentally marked the product as shipped. From there, a large amount of emails and vague emails they finally sent out my ring on June ***, with 3 day shipping which I had originally paid for. I had been expecting a package for the next couple of days and checking the tracking number which has been stuck in it's first location for a week now, saying that *** hasn't even picked it up yet, just that the tracking number has been created. It is now June ***, I have sent them an email asking if they could update me on the tracking of the package and I have had no reply. At this point, I really would just like to get a refund of everything, the ring and the shipping. The desired date I was looking to have it was May ***, but that didn't happen and I would much rather just go purchase the gift in person at a store.

I ordered a very expensive ring on this website on March ***. I reached out to customer service via email on March *** for an estimated time of arrival. That same day, someone responded and told me it would be shipping on March ***. March *** came and went, and I did not receive any shipping notification. I reached out again on March *** and was told it would ship on March *** and they would notify me when it ships. At the end of the day on March *** I sent an email asking for an update. On April ***, I received a response saying that my email was forwarded to a manager and they would respond as soon as possible. I did not hear anything back. I sent another email on April *** and April *** and have not received any responses. I tried to call the number on the website, but an automated recording directed me to send an email. I believe I was scammed out of almost $400 and I don't know what to do. I really need the money back. I ordered this ring with my late mother's name engraved on it and did so in memory of her because she used to wear a similar ring. This has all been very disappointing and upsetting.

I paid $513 for a ring. Glencara collected thier payment but has not shipped the ring. They told me it would be delayed due to quality control. We are now past the delayed delivery time and I still cannot get a tracking number from them or even a verification via email that it has been shipped.

We made a purchase through this company and want to return one of the items. They have a well documented return policy. We have sent them several emails as they have turned off their phone support system and are directing people to send emails. We have not received a response in well over 10 days and would like to be able to process this return and get our money back.