Glencara

Revdex.com:At this time, my complaint, ID *** regarding Glencara has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Good Afternoon, I am emailing in response to complaint # *** filed on 1/8/by *** ***Attached are two screenshots (along with a scan of the formal complaint letter) from our Customer Services department showing that *** *** was successfully reimbursed $on
1/8/2018. Please confirm you have received this email and that this matter has been resolved. I am available at the number below if you have any more questions. Thank you, *** *** | Corporate Paralegal

Hi The email the customer provided failed for us to send any email to *** We were not aware until now that there was any shipment delay .We are located in Galway in Ireland .We shipped this ring from Ireland .We have a returns office in New York for US customers .Please see a
copy of the shipping refund below we have just issued Credits ***

My husband ordered a gift for me from *** which was a pendant and chain he received the pendant on 7/*/18 but there was no chain and no explanation so he emailed the company on 7/*** and the response from them was it would ship the following week...7//18 attempted to contact company no response 7//18 response was chain was shipping this week 8/*/18 no response 8//18 being shipped now 8//18 no response 8//18 they ordered a chain especially for me and it was being shipped 8//18 response it was shipped on 8/*** then sorry wrong customer was looking at another email very busy they have over 30 customers waiting for chains 8//18 transit delay with shipment sent the *** will be rectified within a week 8//18 no response as you can see have made multiple attempts to reach company there is a phone number that goes directly to message with no other option was also told they were going to place 10% of the order price back to husbands paypal account as a way of saying sorry that hasn't happened either

Have sent approximately 6 emails to their customer service since early June regarding the shipment of my order. To date it has not been shipped. I’ve asked numerous times for the return of my money or proof of shipment. No response, other than a canned response has been given. They have shut off their phones according to their emails.

I purchased a ring for my daughter's 21st birthday with an inscription. The ring I ordered was a size 3. The ring did not fit my daughter's finger and we presented the seller with photographic evidence that the ring was actually sized at a 2.5. After repeated delays by Glencara, a return was authorized, then subsequent delays and emails requests for the shipping label. Finally, the label was sent and I returned the item on 6//18 with the assurance that a replacement would be sent. I have not received a replacement.

Avoid this Scamming Company at ALL COSTS! I ordered a Garnet and Diamond Claddagh Ring on April 20th that said it would be delivered by May 10th. On May 26th I began my email communication with them asking where my ring was. I was told my ring has been delayed in Quality Control and should ship Thursday. 2weeks later, No email confirming Shipping and no ring I email again, The Jeweler was not happy with the mold and had to remake it it should ship out by Friday, to make a long story short several excuses, several times I was lied to and told my ring would ship, it’s now JULY 10th and I still have NO RING! The manager Maria was CONSTANTLY Lying trying to placate me Which is the worst kind of customer service you can have this company needs to be held responsible for the way it treats its customers! I CANT Stress this ENOUGH, AVOID AVOID AVOID Glencara Irish Jewelry AT ALL COSTS!!!

On 8/*/17 I ordered 2 rings from Glencara, one with Rose Gold plating. After a while the plating started to come off. On 3/*/18, Glencara sent an e-mail asking how the order was. I had explained that the Rose Gold plating had started to come off. I had sent pictures as requested and they stated that this should have not happened and offered to send a replacement. I requested on 3//18 to speak with a Manager because at that point I had not received a packing slip for the exchange to occur and it had fallen on deaf ears. Later I did get an email from Stamps.com for the shipping label. I received an email on 3//18 from a Harry who offered a $30 as a credit of goodwill for the issues caused. On 3//18 after a discussion with Harry and a Maria (another manager from the company), I was given $110 credit towards the 10k equivalent of the ring I initially bought plus expedited. I accepted and placed the order, sending Glencara an additional $325 (on top of the $69.99 sent for the original ring). On 4/*/18 Maria advised that the ring would be going out 4//18. Emails were sent 4//18 and 4/*** about not receiving an email regarding shipping. 4//18 Maria emailed back stating there was a delay and would be shipped the following Monday (4//18), a full 2 weeks after it was supposed to have shipped. Responses were given to Maria that same day. Emails went out 5/*/18, 5/*/18, 5/*/18, and 5/*/18 again requesting shipping details, as none had been provided. Maria responded on 5/*/18 stating the ring would go out the following Monday (5/*/18). On 5/*/18 a shipping email did go out and the ring was shipped. However the wrong ring was shipped as it was supposed to be a 10k Rose Gold ring and what was received was a Rhodium ring with a bit of Rose Gold. On 5//18 an email was sent back advising of the issue. Maria responded back requesting pictures which were sent the same day. 5//18 Maria responded acknowledging the issue and advised me to send it back and they would make a correct one. I agreed and a Stamps.com shipping label was sent out with an email stating it was sent along with the request to produce the new ring. 5//18 I ship out the incorrect ring and sent an email stating it was sent and requesting a turnaround time. I was told by a “kl” 10 days. Emails were sent on 5//18 advising that the package should have reached its destination and asking for a status update. I got the default “Thank you for your email. I'm truly sorry for the delay. Your email has been forwarded to my manager who should reply shortly.
Thank you for your patience” email from kl, which I have usually gotten whenever an email is sent. On 5//18 Maria responded stating that the ring is in production and would let me know when it ships. On 5//18 an email went out asking the status of the ring as it should have shipped if by the *** Maria requested it to be created. On 5//18 Maria responded stating it would be going out the following Tuesday (6/*/18). An email went out 6/*/18 requesting again the status of the ring. On 6/*/18 Maria responded stating it would be going out Friday 6/*/18. On 6/*/18 I questioned Maria as to why there is further Delay. A Harry stepped in on 6/*/18 advising that he would give a $40 store credit as for the issue which was caused by the plating process. I asked for a $40 refund, he stated he could not, that the ring was already being given at a discount, and that there were rhodium plating issues which caused delays. He then emailed on 6/*/18 the goldsmith would need the weekend to perfect it. Continually I sent emails which I finally got a response on 6//18 saying it was not ready as of that date and on 6//18 following up after responses from me that there was an issue with an area of the ring. I advised on 6//18 I’d like to have the ring ASAP as I’ve waited, and on 6//18 Harry said he would get back to me (note: there were emails in between emails from me to Harry/Maria by a kl, but they were the above bolded message). 6//18 Harry states that the ring left the store and will be shipped 6//18. Again I sent responses daily asking for updates after the time had passed, and 6//18 Harry said it’d be sent 7/*/18, and on 6//18 after probing again as to why Maria stepped in and stated there was a “quality check”. Emails again were sent asking of an update after 7/*/18 had passed with no response.

A chain and pendant was ordered for delivery before Mother’s Day. The chain was delivered with an incorrect pendant. The incorrect pendant was returned and we have received nothing but empty promises for delivery of the correct pendant. I have multiple emails regarding this and now I feel the need to cancel. I have requested a prepaid label to return the chain. It has been more than a month since I was supposed to receive this gift. I would like to return the chain and get a refund. I no longer believe in this organization.

Revdex.com:At this time, I have not been contacted by Glencara regarding complaint ID [redacted]Sincerely,[redacted]

I ordered a ring on December ***. Shortly after I received an email saying that it would ship on December *** and they would contact me when it did. I paid extra for priority shipping. December *** came and I received no news that it had shipped so I emailed them. 6 emails went ignored. 5 days later I finally got a response saying I would be refunded 10% and my ring would ship January ***. They said they would email me when it did. Now it is January ***, I received no news of it shipping so I emailed them again. 2 more emails went unanswered. I'm extremely frustrated that my replacement engagement ring hasn't been shipped, I'm being ripped off, and I'm being drug through the mud.

Thinking of filing a complaint, but for now this review is the option I choose to make. Ordered a ring from this company on 12/07/2017. THEN read all the negative reviews online. I am experiencing the same problems as others have written about. Shipment delay issues, no order placed in my account to verify shipment, tracking, etc. Poor communication.

I ordered an irish celtic cross necklace on August *** and paid $42.98 for 3 day delivery to receive before a scheduled event. I received the item August ***, 4 days after the expected and noted delivery day. I tried contacting the company by phone number on August *** and every day for a week but it continues to be a recording saying they have a high call volume and can not answer phone calls. The recording directed me to send an email that was listed on their website. I then contacted them numerous times through email and received an automated response numerous times even when I labeled the email as URGENT. I requested a refund which is guranteed within 60 days of purchase as stated on their website. I have heard absolutely nothing from the company. I followed directions on the order slip to return the necklace to a site in *** on Sept *** and STILL have no refund or communication from the company. I have a tracking number that states my return package was delivered. I would like to know how else I am supposed to receive my refund since I dont even have the item in my hands anymore NOR CAN I COMMUNICATE WITH THE COMPANY AT ALL. So quick to take money out of my account but I can't even communicate with any one to get my money back for something I never even used.

I purchased a inscribed birthstone claddah ring from a company called "Glencara" claiming to be right straight out of Ireland...(which I found out is actually in New York)! The problem is I paid an additional $13.00 to have express delivery they said it would arrive on June *** 2017...well it didn't, they took the total out of my bank account but did not deliver the merchandise. I called the number 2 days after the order it said they were "back logged" on emails , I was immediately suspicious and started a review search for this company I found many many many complaints dating back too 2014 which said the same exact excuse "email backlog". My concern is that I may have been scammed. Please help. I never order without researching but this time I DID. The site was so professional and classy looking that I fell right into it . I would like them notified, and I want the "exact inscribed January birthstone sterling silver ring" ring they already took the money out of my acct. for,AND I want the $13.00 express charge put back into my account, since it was never delivered in the 2 days I paid for. Who knows if it will even be delivered at all. Ive called several times over the last 2 days... I have never reached a live person only the same recorded message.